Loss of service reports

pctech · Nov 02, 2010, 10:06:30

The burden of proof eh Zap.

zappaDPJ · Nov 02, 2010, 10:23:13

Exactly that. If I were a cynic I'd say the BT speed test was written to return a good result or the best result of a set of average results or no result at all from a set of bad results.

pctech · Nov 02, 2010, 10:25:04

You may think that but I couldn't possibly comment*

*just in case any BT lawyers are watching

Rik · Nov 02, 2010, 10:27:49

Yes it is, Zap. My guess is that it's BT exchange work though, there's a whole raft of it going on this month.

Bill · Nov 02, 2010, 10:30:07

Quote from: zappaDPJ on Nov 02, 2010, 09:25:04That said, the preliminary test did show speeds well below the acceptable range.

Is this worth pursuing?

IIRC, the BT speedtest says that the results are stored and can be retrieved at the request of your ISP... so yes, it probably is.

zappaDPJ · Nov 02, 2010, 11:50:56

Although yesterday's test failed on the final test, hopefully it'll have recorded what prompted it.

Rik · Nov 02, 2010, 11:54:00

Bill · Nov 02, 2010, 13:00:31

Quote from: zappaDPJ on Nov 02, 2010, 11:50:56
Although yesterday's test failed on the final test, hopefully it'll have recorded what prompted it.

It probably has... I've found that if I abort a test after the download but before the upload completes it still won't let me run another test for an hour, so it's remembering something!

Rik · Nov 02, 2010, 13:03:49

What it had for breakfast probably, Bill.

Bill · Nov 02, 2010, 13:06:56

Cornflakes probably... fibre is good for it

Rik · Nov 02, 2010, 13:10:49

More seriously, it seems to me that it records a successful test if it tells you your profile.

Bill · Nov 02, 2010, 13:14:58

I found it had to complete at least the download test... but come to think of it, that was before the version for VDSL came in so it may have changed.

Rik · Nov 02, 2010, 14:19:37

I got a profile and then it just died on me the other day, Bill. A retry got the 'go away' message.

pctech · Nov 02, 2010, 15:21:23

Old version just did a download test, new one does download and upload irrespective of the bearer it would appear.

Rik · Nov 02, 2010, 15:22:49

Is that bad news, Mitch?

pctech · Nov 02, 2010, 17:13:37

Rik · Nov 02, 2010, 17:15:18

zappaDPJ · Nov 06, 2010, 09:54:12

I've lost both my connections again this morning, anyone else?

Glenn · Nov 06, 2010, 09:54:54

Fine here on Max

Simon · Nov 06, 2010, 10:01:24

Fine here on Max too.

zappaDPJ · Nov 06, 2010, 10:04:00

Cheers. I've managed to get back on ADSL by rebooting the router but it won't work for FTTC. I have sync with the exchange but no DNS.

cs · Nov 06, 2010, 10:08:41

MY FTTC connection is fine

Rgs
Chris

zappaDPJ · Nov 06, 2010, 10:09:33

Thanks, it's just me then

Steve · Nov 06, 2010, 10:10:36

BT faults

BT30825   06/11/2010 09:52
01595   01806   01857
01950   01957

BT31297   06/11/2010 09:35
01569

BT31289   06/11/2010 09:32
01347

zappaDPJ · Nov 06, 2010, 10:16:17

Thanks Steve, I'm not on the list.

I did find this on Zen...

Clear PW144150 06/11/2010 02:00 06/11/2010 03:00

Needless to say there was no outage during that time