Loss of service reports

[Steve]

This is from the Lerwick outage

"Service has been restored by completing a
Card Change
This issue may have been due to
a Denial of Service (DOS) Attack
an Equipment Failure
BT regrets any inconvenience this may have caused."

DoS 

[Bill]

Service has been restored by completing a Card Change

In other words, having taken a card out, they finally got around to putting a new one in

[Technical Ben]

Huh? Can a DOS break a card? Overheating it? What? I'd guess most failures are hardware if it needs swapping out. You cannot really blame software, even if it goes astray or is malicious.

[pctech]

Unless a firmware update goes awry and bricks the card.

[Rik]

To me, it's worrying that the equipment is so vulnerable to a DoS attack. And why Lerwick for heaven's sake? A test run?

[Glenn]

Would the Lerwick exchange connect back to a single card in the Edinburgh node? If so, then the attack, if there was one, may have targeted that card in the node, possibly chosen at random.

[Rik]

It's quite likely, isn't it.

[pctech]

As I've said, when I was being upgraded to Max a line card in the exchange failed and took BT a week to replace it.

[Rik]

10 days for me, Mitch. BT doesn't do urgency.

[Glenn]

I had a new line laid in my garden, within 7 days.

[pctech]

Post code lottery then.

[Glenn]

It took 2 or 3 years of a noisy degrading line. for them to decide to do it though.

[Rik]

If they don't get you one way...

[gazzthompson]

Service down. Norfolk, watton . 3rd time in recent times .

[Rik]

I can't see anything listed in the service outages, so you may well be going through the birthing pains of 21CN on the voice side.

[dlorde]

My connection just went down - I restarted the modem and it shows an internet connection and the log shows PPP connection was OK... 

Anyone else having problems?

[Glenn]

All fine here.

[dlorde]

Hmm... OK, thanks Glenn, looks like it's just me 

[dlorde]

OK, panic over - connection is back up again now. 

[mrapoc]

Ive been down all day router been off to try fix it. Not cool any ideas?

[Lance]

How long did you leave the router off for? Do it for 30mins to ensure a stale session has time to clear. What does the router show?

[mrapoc]

All day. Same old no external ip

[Rik]

Have a word  with support, Sam, see what they have to say.

[mrapoc]

Support couldnt see my router, aka a stale session, so even leaving it off for a day didnt help there, they had to reset it their end

All sorted now

[Rik]

 

Suddenly, the cures we've relied on for years are ceasing to work, Sam. BT are doing some odd things.