Loss of service reports

Rik · Dec 19, 2009, 11:03:34

Which they will generally have to pass on to the customer.

nowster · Dec 19, 2009, 11:07:05

Quote from: Rik on Dec 19, 2009, 11:03:34
Which they will generally have to pass on to the customer.

And at about £150 per engineer visit, the customer is not happy. (I forget the exact figure. I last used WOOSH and the horrible Siebel front-end several years ago. My RSA keyfob died about a year ago.)

Rik · Dec 19, 2009, 11:11:24

It's £160+VAT now.

Simon · Dec 19, 2009, 11:41:38

I was quoted £120 when I rang for a friend a couple of months ago.

Rik · Dec 19, 2009, 11:43:43

Curious...

Glenn · Dec 19, 2009, 11:47:41

Staff discount

Rik · Dec 19, 2009, 11:48:14

You never know.

Simon · Dec 19, 2009, 12:00:45

No, neither of us work for BT.

Rik · Dec 19, 2009, 12:01:06

Was it voice or ADSL, Simon?

Simon · Dec 19, 2009, 12:10:42

No dial tone, so reported it as a voice fault.

Rik · Dec 19, 2009, 13:14:04

That may be cheaper.

Simon · Dec 19, 2009, 13:19:55

Well, it was a problem in the green box anyway, so they didn't have to pay.

nowster · Dec 19, 2009, 13:23:49

Quote from: Simon on Dec 19, 2009, 12:10:42
No dial tone, so reported it as a voice fault.

The last "no dial tones" I had involved the phone wires being physically severed on the BT side. The first one by a multipair cable falling off the telegraph poles on a stormy day (fixed same day on a Saturday), and the second by a tree growing up through the drop cable (fixed next business day).

PuncH · Dec 20, 2009, 08:40:27

Another 3 hour outage from 02:20 to 05:20

Presumably BT working on the troublesome Peterborough node.

Also had a brief outage of approx an hour at about 19:15 last night.

Rik · Dec 20, 2009, 09:28:06

Best bet would be to have a word with support tomorrow, Jonathan. They'll be able to see what your line has been doing.

PuncH · Dec 20, 2009, 12:50:58

Yeah I may well do, although they have already told me about the Peterborough node being a bit sketchy, so I may see if it gets sorted out over the next couple of weeks before I hassle support too much.

I may just give them a quick ring in the morning to make sure it was Peterborough first.

Rik · Dec 20, 2009, 12:51:58

The trouble with Peterborough is that BT are being very sketchy.

Sarah · Dec 20, 2009, 14:20:54

I have the same Peterborough node problem here (confirmed by Support), a lost or very flaky connection in the evenings and overnight for several nights in succession last week. I also thought it might be the router for a couple of days - though the connection was fine during the day - until the loss kept recurring at around the same time, it was around 7.00 p.m. last night, like PuncH.

Rik · Dec 20, 2009, 15:47:24

Thanks for letting us know, Sarah. I wish I knew what BT are up to with Peterborough, and why it's taking so long to fix.

PuncH · Dec 20, 2009, 16:03:05

Same here Rik.

It's seriously affecting my xboxing!

Rik · Dec 20, 2009, 16:03:48

Get a meeting with Ian Livingstone and do some real boxing instead.

Sarah · Dec 20, 2009, 17:12:21

Rik I guess you may have seen this post about this Peterborough node on the AAISP blog, Friday: 21CN-BRAS-RED1-PE

It seems they have got some people back on-line with a work-around of sorts, though not something I understand. As mentioned here the connection has been down earlier each day, lost altogether in my experience, not just flaky packet loss, so now anticipating losing it, ouch

Rik · Dec 20, 2009, 17:14:45

If you do, Sarah, then call suport - loss of service is considered an emergency and is dealt with as such.

PuncH · Dec 20, 2009, 18:13:18

I've called support 3 times over the weekend without response, which is a bit dissapointing.

I'm now anticipating losing my connection is about an hour.

Rik · Dec 20, 2009, 18:15:05

I'll look into that, Jonathan.