Loss of service reports

gyruss · May 17, 2010, 11:40:56

When i rang bt and the line was clear from the master socket, they just instantly jumped on it being my internal wiring, which was what i replaced last time to the twisted pair and the adslnation plate.

Is it possible do you think that it is my cabling.. again? i've already replaced the router so I would hope that is now ruled out.

Rik · May 17, 2010, 11:48:23

The only way to check is to move to the test sockets.

esh · May 26, 2010, 10:05:37

I had no ppp connection from 00:12 BST so about 01:23 BST today.

Bill · May 26, 2010, 10:09:53

I thought it was just me... PPP went AWOL from 00:07 to 02:17 last night.

I've been getting PPP drops for a while now, a couple of times a week, never before midnight (yet) and usually for a matter of minutes only. I've been assuming it's BT faffing about.

Rik · May 26, 2010, 10:56:35

It sounds like BT, Bill. They start planned works at midnight.

esh · May 26, 2010, 10:59:05

Sorry, you're right, it was 0123 UTC, ie. 0223 BST. Looks like it was the same thing then.

Bill · May 26, 2010, 11:00:30

Quote from: Rik on May 26, 2010, 10:56:35
It sounds like BT, Bill. They start planned works at midnight.

"BT" and "planned" in the same post?

You need to take more water with it

Rik · May 26, 2010, 11:11:44

esh · May 26, 2010, 15:39:08

Call me stupid, but shouldn't there be a message somewhere on a BT site in the depths of the internet that says they turned <x> off for <y> minutes, even if it's only *after* the technician tripped over the cable in a coffee-deprived delirium?

Niall · May 26, 2010, 15:40:39

Quote from: esh on May 26, 2010, 15:39:08
Call me stupid, but shouldn't there be a message somewhere on a BT site in the depths of the internet that says they turned <x> off for <y> minutes, even if it's only *after* the technician tripped over the cable in a coffee-deprived delirium?

Should but sadly don't. Unless they've recently changed their methods and actually informed the ISPs involved. The only way I've ever seen this information is if there have been issues raised by an ISP and BT have actually bothered replying to the ISP, who then update their status pages.

Rik · May 26, 2010, 15:51:31

Quote from: esh on May 26, 2010, 15:39:08
Call me stupid, but shouldn't there be a message somewhere on a BT site in the depths of the internet that says they turned <x> off for <y> minutes, even if it's only *after* the technician tripped over the cable in a coffee-deprived delirium?

BT email ISPs with planned engineering works, but often the day after.

esh · Oct 01, 2010, 14:04:09

Have been experiencing packet loss since 11am. With one minute quality sample averages, it is 0.3% mean, 4.0% max.

pctech · Oct 01, 2010, 14:06:38

I think packat Loss of 4% will allow IDNet to report a circuit fault. give siupport a ring.

esh · Oct 01, 2010, 14:09:33

Thanks, I will monitor for a while, but that's good to know. If it doesn't clear up I will certainly report it. I have checked the aaisp list but I don't see anything particularly out of the ordinary there. Funny, I thought things felt slightly slow earlier, and I check the router graphs and I was right. Will report back when I know more.

pctech · Oct 01, 2010, 15:07:14

I had similar ossies where I was seeing random server not found messages when browsing so Zen set up a ping test to check connectivity between their edge router and my router.

Over the 4 days they didn't see anything so put it down to heavy load on the exchange

esh · Oct 01, 2010, 17:58:54

So there was a spike at 11am, then most of the consistent loss occurs between 11:30 and 2pm, then it clears up with another spike at 5pm. I guess my exchange is getting chocked up

Didn't get this in the past but I guess it is to be expected...

pctech · Oct 01, 2010, 18:02:22

I should point out I noticed the issues with my link on a weekend during the world cup.

zebrum · Oct 10, 2010, 19:41:35

I just lost service a few minutes ago. ADSL is still synced but can't logon.

esh · Oct 10, 2010, 19:43:08

Yep, it's dead. Someone has made a thread on this...

Steve · Oct 10, 2010, 20:00:33

Both hostlinks went down at 19.20 we await BT

Upixar · Oct 10, 2010, 21:29:49

Almost finished downloading my daily backup, a huge file and then it went down. Duh

Bill · Oct 11, 2010, 01:52:54

Just come back up at about 01:45am on Monday... that's quite an outage!!!!

Gary · Oct 11, 2010, 01:58:23

Quote from: Bill on Oct 11, 2010, 01:52:54
Just come back up at about 01:45am on Monday... that's quite an outage!!!!

Agreed, but at least its back up now

Bill · Oct 11, 2010, 02:04:37

I found out something I didn't know before too- if iTunes can't reach the internet (in case it needs DRM authorisation) it errs on the safe side and won't let you play anything via the Apple TV

psp83 · Oct 11, 2010, 02:07:11

Quote from: Bill on Oct 11, 2010, 02:04:37
I found out something I didn't know before too- if iTunes can't reach the internet (in case it needs DRM authorisation) it errs on the safe side and won't let you play anything via the Apple TV

its abit stupid really, I used to have a router that had a control panel that didn't want to load if there was no internet connection.. whats the point in that?