Loss of service reports

[gazzthompson]

Yeah nets down here as well, Norfolk Watton exchange.

[jezuk1]

I am sure that the guys at idnet are just as frustrated as we all are. From my understanding this is out of Idnet's control at the moment and is a problem that could theoretically affect any provider.

[psp83]

Has been fine here ask evening up until about 20-25 minutes ago as well.

Is the BT network really so naff that it warrants an almost weekly outage?
In any other country, this level of "service" would see the BT directors dragged out into the streets and beaten with customers modems and hog tied with some cat 5 cable.

Now there's a thought!   

You bring the modems I bring the Ethernet cables? 

[HoriZon]

I am sure that the guys at idnet are just as frustrated as we all are. From my understanding this is out of Idnet's control at the moment and is a problem that could theoretically affect any provider.

Yes I understand that but it's effecting idnet a hell of a lot of late.

[Lance]

I've got no connection on Max. It seems that BT are having a great laugh today. 

[agal]

At least this time I've a 3 dongle and can finds out what's happening - last week I spent two hours rebooting the router and installing a speedtouch modem before I rang my son to go online for me and find out the IDNet helpline number. 

[Conrad]

My connection has gone again too. Now using my mobile phone as a modem.  Vodafone prepay is not cheap.  This sucks.  Called support, left a message. Haven't had a call back.  I have stuff to do!!!! I want my internet back!  

[zappaDPJ]

Is there any chance on getting an update on an eta for a fix?

[Conrad]

Does anyone have an out of hours number for idnet?  The one I had doesn't appear to work anymore.

Do Support frequent these boards?  If so, any chance we could see the ECO history for this fault!?? Lol.  I bet it's a great read!

[silverblade]

This is getting ridiculous now :/

Something seems to be seriously screwed up with IDnet's links to BT, as of late there always is something going wrong. Either a piece of hardware not working, configuration wiped, backup link not functioning (seriously they need to get a refund for all the time the backup link has not been functional!)

[esh]

I've been down a while here too, only have GPRS link up. I guess they fixed 21CN and broke 20CN or something

This is ... disappointing. I hope IDNet support have a few strong drinks to hand.

[Steve]

It is disappointing I've just got home , on GPRS never mind it's not the end of the world and no ones died.

[cs]

No mention of this latest failure on the status page. I hope they know about it........

[Conrad]

Unfortunately no.  My ADSL2+ is down too.   The updates found here have not yet been updated with this new failure. For it to fall over again just 30 mins after it was 'fixed' is a joke... except I'm not laughing.

[cs]

I knew as soon as I posted that, there'd be a message!

Doesn't look good though......

2010-10-20 19:30: BT have now broken both our circuit into them!

[psp83]

2010-10-20 19:30: BT have now broken both our circuit into them!

[Morgoth]

This is incredible, hats off to BT for an epic cock-up!

[Niall]

I'm back online

[DorsetBoy]

As this part of the forum is open for all to see (including all the bots) this wonderous piece of work by British Telecom is being indexed all over the net ....... someone at BT HQ will be doing some explaining.

[Rudds]

This is very damaging to idnets customer relations and indeed will no doubt result in loss of its customer base should it continue. The directors of idnet need to seek some serious compensation for these frequent losses of service and perhaps in turn recompence us the customers with a reduction in next months bill.
My friend on bt had a serious outage of over 18 hours and received no less than 2 months free of charge after sending an apropriate letter, so im sure idnet are seriously in the driving seat here.
Ironic but it seems the mobile operators have the more stable service at this moment, tha

[psp83]

I'm back online

Same here but shhhh don't let BT hear you say that 

[esh]

Let's see how long this lasts. Are we taking bets?

[gwidnet]

Me too, shame I just topped up my 3 dongle with £2 for the day  

[Tina]

am back up .. for now

[Conrad]

Still down here.  

I like the way the current network status is classed as "Sub-Optimal Service"... yeah!  Like WAY sub-optimal!  I think they need to introduce a new network status of "Completely scre**d by BT".

Hehe...  Time for a coffee and biscuit methinks.  Anyone?

....OOOH!!!  I'm back on now!!  YAY!