Netgear DG834G V5 Wireless Issue

net91 · Oct 04, 2009, 19:03:17

Hi everyone, this is my first post in almost a year.

I've been reading the New Netgear DG834G V5 topic.
I've been using the DG8345G V5 for a few days now and have come across an issue with the wireless connection. About a day after I initially set up and started using the router, with no problems, I found that either of the two laptops in our house couldn't connect wirelessly, and the network SSID wasn't showing up. Rebooting the router resolved the issue. Today I had the same issue so phoned Netgear's technical support. The advisor got me to change the SSID, channel (from auto, which used channel 1 I think, to 11), wireless password and also the MTU from 1480 to 1400. One I had done this the laptops could both connect again.
I'm not quite sure how these steps are going to prevent the issue from happening again, and what the MTU has to do with the wireless connection. Has anyone had this issue with this router, or have any ideas how these steps may resolve the issue?
Thanks Dan.

Rik · Oct 04, 2009, 19:07:08

Hi Dan

I've not got any personal experience of the v5, but the v4 seems to have got more of the 'popular vote' around here. Hopefully a v5 user will be along shortly. Have you checked for an updated version of the firmware?

net91 · Oct 04, 2009, 19:16:08

There is a firmware update, although the list of issues it resolves doesn't seem to include the one I'm having. I'll update it anyway if the issue continues.

Rik · Oct 04, 2009, 19:18:48

It's always worth a try.

net91 · Oct 04, 2009, 19:22:32

Yes, although I'm keeping

that tech support sorted it and I don't have to try anything else.

Rik · Oct 04, 2009, 19:22:58

Steve · Oct 05, 2009, 21:18:11

My DG834n never liked the auto wireless channel, I have always blamed interference from the neighbours wifis as the likely culprits

net91 · Oct 05, 2009, 22:14:50

Yeah, there are a number of other wireless networks around from neighbours here too.

So far no more issues.

Gary · Oct 10, 2009, 07:40:32

Quote from: stevethegas on Oct 05, 2009, 21:18:11
My DG834n never liked the auto wireless channel, I have always blamed interference from the neighbours wifis as the likely culprits

Mine was the same, I set it to channel 11 manually and it behaves fine.

net91 · Oct 10, 2009, 15:03:36

So far so good.

zappaDPJ · Oct 10, 2009, 15:59:30

I have a similar issue with the V5. I can resolve it by simply 'applying' the wireless settings again but this sounds like a better solution. Thanks for the info

net91 · Oct 11, 2009, 11:46:51

Hopefully this solves it for both of us then.

If you can solve this by applying the settings again makes me wonder wheather it's some sort of problem with the router software.

quandam · Oct 11, 2009, 12:23:39

net91

This earlier thread may help a little?: http://www.idnetters.co.uk/forums/index.php?topic=15687.msg370984#msg370984

net91 · Oct 21, 2009, 19:51:03

Has all be ok apart from something that's cropped up today.

When one laptop connects to the wireless it doesn't have internet connectivity. (Another one connecting on the same connection does.)
Looking on the router's 'attached devices' page every other computer connected shows up except this one laptop. Also the IP address showing up on the laptop doesn't follow the same general format as the rest.

net91 · Oct 21, 2009, 20:21:00

Unplugging the router for a few mins seems to have solved the problem. I wonder wheather this is related to the previous issue.

quandam · Oct 21, 2009, 20:42:51

Same symptoms as stated in the link in my earlier post. Change of router solved it for me and is still working OK

net91 · Oct 21, 2009, 20:45:32

Just been reading through that now.

net91 · Oct 21, 2009, 21:01:09

Hopfully it all stays working now, at least until the weekend when I've got time to fix it.

Quote from: quandam on Oct 21, 2009, 20:42:51
Same symptoms as stated in the link in my earlier post. Change of router solved it for me and is still working OK

This was a new router to replace a dead one. :\

quandam · Oct 22, 2009, 18:57:53

Well, your symptoms are the same as mine and I simply changed the router and have had no further problems (

) The problem definitely stems from the router

I am no expert but after my particular experience the finger of suspicion points to a fault/weakness in the router.

net91 · Oct 24, 2009, 14:54:37

The laptop wouldn't connect at all again today, until the router was restarted.

Quote from: quandam on Oct 22, 2009, 18:57:53
Well, your symptoms are the same as mine and I simply changed the router and have had no further problems ( ) The problem definitely stems from the router I am no expert but after my particular experience the finger of suspicion points to a fault/weakness in the router.

I'm going to try a firmware update as Rik suggested, and phoning Netgear tech support. If this doesn't help I've had the router less than a month so I should be able to return it as faulty.