WARNING IDNET ARE ALIENS

jrboden · Oct 08, 2009, 13:51:58

HI all new to IDNET very worried what I have got myself into - Just migrating from SKY - we are talking 5PM to midnight throttle from 5.5 to 0.5 every day with SKY - email support..yeh right. Well should be on IDNET on Monday but very concerned about getting reply's from emails..You dont get replys from SKY you get automated FOB Off's - so my question is are IDNET ALIens using advanced AI to automate replys or are they using humans working for them. I have just sent two generial enquires about my change over and got a reply on both within 10 mins !!! WTF . I think I am going to cancel because this is not normal.......I want to not get a reply after mails and then spend two hours on a phone getting cut off because I enjoy getting very angry - if this type of service is norm here on IDNET then it is not from this planet...LOL if any you have been with one of the major ISP's then you kow what I mean!!! I spent a week trying to tell SKY I didnt want to leave just wanted a bit of Broadband after 5pm and ending up giving up......I am not connected on IDNET yet ad I will be happy with the email replys forget the Broadband..............

Many thanks IDNET for being so far the best ISP I have come a cross

Ray · Oct 08, 2009, 13:55:56

and welcome to the happy place that is Idnet, and yes they have got humans working for them and they know what they're doing. and

pup · Oct 08, 2009, 13:57:09

Rik · Oct 08, 2009, 14:07:00

Welcome to happy land and the forum, JR.

Not only are there humans working for IDNet, but we're on first-name terms with them all. You'll like it here.

jrboden · Oct 08, 2009, 14:32:04

Ok right.daft question do Admins work for IDNET......DOH

PUP.... Just looked at your mail and I work in IT if I had that on my exchange (non LLU) I would be well happy - I get 5.5 durring the day on SKY I think I could get another .5 if I got the new BT IPlate - IDNET have told pre stats are 5.5 which is what I get off SKY at day time come 5pm I get a string and two plastic cups if I get 3 + after 5 on IDNET I will be jumpin for Joy!!! I know they are a bit £££ but not much If I get service is great.the thing is mate go to SKY and for starters you dont get email responce so yeh I have so far not had to riing IDNET so I dont know about that so will let you know how I stand next week but you dont get all this service from the big players infact on SKY I might aswell be on 56k dial up after 5!!!

David · Oct 08, 2009, 14:35:31

Good choice you wont go far wrong here

Please dont pat the dog though

Tacitus · Oct 08, 2009, 14:46:40

iDNet aren't quite perfect, but just to show how good they are, I had a small problem this morning with the customer portal not displaying certain items correctly. I rang them around 9.30 on the Freephone number, within two rings I spoke to a human being and, explained the problem.

By lunchtime it was fixed.

I agree with the other posters. You'll like it here.

BTW. This is not an official iDNet forum, although Rik and the gang are extremely helpful and have good relations with the folks at iDNet.

Rik · Oct 08, 2009, 14:57:18

Quote from: jrboden on Oct 08, 2009, 14:32:04
Ok right.daft question do Admins work for IDNET......DOH

No, we don't, though as Tac says, we have a close working relationship with them. However, we will criticise the company if we feel it's necessary.

cavillas · Oct 08, 2009, 16:28:50

Contrary to what Rik says, Idnet do not have humans working for them they are superhumans, prophets, saints Gods even...oopps sorry got a bit carried away there.

Rik · Oct 08, 2009, 16:33:05

So, what's new, Alf?

cavillas · Oct 08, 2009, 16:57:46

Knock at door, gonna have to go now there are some people with white coats comming in

Glenn · Oct 08, 2009, 17:05:17

"What are the tabs on the arms for?"

"To adjust the fit sir. Now, just put your arms straight in to this jacket, and we will adjust the fit for you."

Rik · Oct 08, 2009, 17:07:10

They never said that to me.

Simon · Oct 08, 2009, 17:50:25

The only trouble with Alf getting carried away is, he keeps coming back!

Rik · Oct 08, 2009, 18:14:26

Of course, ALF was an alien life form on TV.

Glenn · Oct 08, 2009, 18:18:29

If I remember correctly we have been there before

Rik · Oct 08, 2009, 18:21:20

Haven't we been everywhere before?

quandam · Oct 08, 2009, 18:21:47

Quote from: jrboden on Oct 08, 2009, 14:32:04
Ok right.daft question do Admins work for IDNET......DOH

PUP.... Just looked at your mail and I work in IT if I had that on my exchange (non LLU) I would be well happy - I get 5.5 durring the day on SKY I think I could get another .5 if I got the new BT IPlate - IDNET have told pre stats are 5.5 which is what I get off SKY at day time come 5pm I get a string and two plastic cups if I get 3 + after 5 on IDNET I will be jumpin for Joy!!! I know they are a bit £££ but not much If I get service is great.the thing is mate go to SKY and for starters you dont get email responce so yeh I have so far not had to riing IDNET so I dont know about that so will let you know how I stand next week but you dont get all this service from the big players infact on SKY I might aswell be on 56k dial up after 5!!!

I have a similar story to yours. Was with Sky Connect and during the day had excellent speeds, no problem, but come 5pm total utter rubbish speeds, a real pain in the proverbial. It's my second time with IDNet and it will take my exchange to be LLU'd (2011+) for me to maybe change again. I now maintain the same day time speeds 24/7 with exactly the same set up as I had with Sky Connect.

You will not regret your move.

PS I definitely have no connection (other than the router

) with IDNet

Den · Oct 08, 2009, 18:26:45

welcome to the happiest broadband set up ever. In answer to your question they are all human at Idnet, the aliens are all on Idnetters. Best service in the UK and no regrets after joining. Have a

D-Dan · Oct 08, 2009, 20:30:10

Let's keep it real guys. These are forums where we complain about IDnet.....................................................

Ermm.....Hello........is anyone there?

Why has it suddenly gone very quiet?

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Simon · Oct 08, 2009, 23:08:11

JR!

David · Oct 08, 2009, 23:17:37

Quote from: D-Dan on Oct 08, 2009, 20:30:10
Let's keep it real guys. These are forums where we complain about IDnet.....................................................

Ermm.....Hello........is anyone there?

Why has it suddenly gone very quiet?

Lets be honest Steve we complain about everything

Sebby · Oct 09, 2009, 13:45:29

jrboden · Oct 11, 2009, 19:31:26

Hi all and thanks for all the warm welcomes

well its a sad sad day.........

It is my last day on SKY AKA the BORG I have been assimilated for some 12 months now and I am no longer able to determine what normal life is on broadband and I am scared but at the same time it can be no worse.......

You ALIENS all same ok for greys

Well just done my finial speed test on SKY BORG just got a full throttle of death!!! its the full on all singing 361kbps yep that is the download.....the best is tonight my upload speed is better at 363bps

WEll cheers all ......hopefully I will be in the big space ship with you on Monday..........

I just hope the SKY BORG will allow me to escape to another ALIEN life form

ANd yes I over did it on the smile faces but this could be my last post for.....well it could be a while I could be stuck in between the BORG and the ALIENS

Cheers all JOn from the SKY BORG hub

send failed

send failed

connection time out

connection retry

long wait.........

retry send.............

threshold time out data stream overload..........

connection disconnect...........

retry......................

buffer overload BORG connection failure........

COnnection terminated.............

MAC code error...........termination not granted..return to SKY BORG.....NOOOOOOOOOOOOOOOOOOOO

David · Oct 11, 2009, 19:35:23

Hope\it goes OK for you ....it will be worth it soon tis will just be a memory