Help!

[daveygravey]

Hi Guys,

I haven't posted on here for a while because my internet connection has been rather good.... However! I've noticed over the past few weeks (might even be months, I've not been around much) the connection seems to have degraded... I don't know if this is because of my exchange becoming overcrowded, a bad server on route to my computer OR my router failing!

The symptoms are an apparent lag in opening web pages. If you could give me some pointers trouble shooting this it would be much appreciated :]

Thanks in advance :]

ps Hi Rik :]

[dujas]

First thing you need to do is post your router's line stats (how-to here) and the results from BT's Speedtest.

[daveygravey]

Cheers dujas

My line stats are below.



Download speedachieved during the test was - 5770 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

[Simon]

The image is a little squashed and hard to read, but from what I can see, with my limited expertise, the figures look fairly healthy to me, Dave, if just a little bit down on throughput for the profile.  Do you know if your line is WBC enabled yet?

[Lance]

I'm guessing it isn't, Simon, based on the 8128 sync abd 6150 profile.

Slow webpage loading can be one of four (or maybe more) things.

• high pings. Run a ping test to Idnet.net and post the results here.
• dns problems. You'll notice if it is this that the first request from the website is slow but others generally a bit quicker. Have you ever changed your dns settings?
• load on the server hosting the site. Are all sites slow or just any particular ones?
• high error count. Harder to diagnose without historic figures but causes slowness from needing more packets to be retransmitted.

[daveygravey]

Morning :]

tracert info below.

**************************************************************

Tracing route to www.idnet.net [212.69.36.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    22 ms    19 ms    19 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
  3    20 ms    19 ms    21 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4    21 ms    20 ms    20 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5    20 ms    18 ms    21 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
  6    20 ms    20 ms    22 ms  www.idnet.net [212.69.36.10]

Trace complete.

**************************************************************

It's all webpages, it seems ok sometimes, then others it slows to a crawl, like its spiking (and not at any particular time of day) - could the upload bandwidth have anything to do with slow speeds?

Cheers for your help

[Simon]

Your stats all look pretty good to me, but I'm no expert.  Rik is out of action just at the moment, but hopefully someone with more experience than me will be along later.  Have you done spyware / virus scans on your machine?  I think the upload speed you're getting is near to the max you can get on a Max (up to 8Mb) service, unless you go for the SuperMax package with IDNet, which gives you the higher upload bandwidth.

[Lance]

Upload bandwidth will effect the downstream if it is fully satuated as it takes longer for the pc to acknowledge each received packet.

Your tracert looks fine by the way. Maybe run it again when you notice the slowdown.

[cavillas]

Have you tried clearng out IE temp files, cookies and flushed the dns ( ipconfig /flushdns) ?

[dujas]

You could try alternative DNS servers such as OpenDNS, but really your Internet connection looks fine, try repeating the above when you actually experience the slow down.

[Sebby]

[daveygravey]

Cheers guys, will check it over the next few days... it seems to be running OK at the minute (typical)

I'm thinking about investing in a new router... dont think too much of my 3com one. Whats the best one about at the mo?

[Glenn]

2Wire 2700, Netgear or Speedtouch's are the main brands used here, IDNet will sell you a pre-configured Netgear.

[daveygravey]

Cheers Glenn :]

A tracert from today (17.11 gmt) sooo frustrating!

Tracing route to www.idnet.net [212.69.36.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2   115 ms   121 ms   103 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
  3   126 ms   136 ms   155 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4    75 ms    72 ms    62 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5    70 ms    84 ms    79 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
  6   121 ms   123 ms   113 ms  www.idnet.net [212.69.36.10]

Trace complete.

[Dopamine]

Hi Guys,

I haven't posted on here for a while because my internet connection has been rather good.... However! I've noticed over the past few weeks (might even be months, I've not been around much) the connection seems to have degraded... I don't know if this is because of my exchange becoming overcrowded, a bad server on route to my computer OR my router failing!

The symptoms are an apparent lag in opening web pages. If you could give me some pointers trouble shooting this it would be much appreciated :]

Thanks in advance :]

ps Hi Rik :]

Your symptoms sound identical to mine: web pages taking a while to commence opening, but not all of the time.

My problems always coincide with periods of high pings. Disconnecting and reconnecting to IDNet, or a full router reboot, usually solves the problem for some or several hours, then pings creep upward again and the problem returns. It's a known problem and will apparently be cured when IDNet get a new host-link (I think that's the term).

Whether or not it's acceptable for IDNet to continue to allow this congestion (even though it's been exacerbated by BT's delay in providing capacity) is debatable and has been argued to death here already. The options are to put up with it and keep rebooting your router, or move on. I, unfortunately, still need an old idnet.com email address that I set up a long time ago and can't easily afford to lose, so am sticking with IDNet for a little while longer. If it weren't for that, I'd have moved to Aquiss months ago.

Moral of the story: don't tie yourself in to an ISP by using their provided email service.

[Simon]

Of course, Dave's problem could be due to something entirely different.  Local exchange congestion, perhaps?

[quandam]

>>>>Moral of the story: don't tie yourself in to an ISP by using their provided email service.<<<<<

Absolutely correct! Been with gmail for over 4 years now without ANY (repeat ANY!) problems. It is possible (possible?) that they are monitoring my internet movements but after 4 years have not shown any detrimental effect to myself. Very, very happy with gmail and would not entertain an ISP provided service.

PS gmail spam filter is exceptional and , in my opinion, cannot be bettered. Four years of trouble free emails with gmail, great stuff!

[daveygravey]

To be honest I think Dopamine has hit the nail on the head.

There appears to be no reason for the slow downs, they just happen. I thought it was a problem with my router bc things do tend to get a bit better if I turn it off for a few mins then power it back up.

Cheers for the help guys.

p.s. i dislike BT with a passion.