Network Status: 23/10/09

[Simon]

2009-10-23 17:56: BT Wholesale - Broadband Incident Report

BT Incident Reference: 25725 Issue : 2
Detected Date: 23/10/2009 Detected Time: 16:23
Start Date: 23/10/2009 Start Time: 16:20
Anticipated Clear Date: 23/10/2009 Anticipated Clear Time: 20:20

Incident Headline: 6 MUXS IN EAST LONDON : DEGRADED LOSS OF SERVICE

Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 17.13, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.


Dialling Codes Affected:
01708 01992 0203225 0203245 0203288
0208141 0208215 0208220 0208252 0208257
0208262 0208498 0208502 0208504 0208505
0208506 0208507 0208559 0208591 0208594
0208924 0208559 0208591
2009-10-23 12:44: BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference: 25680 Issue : 1
Detected Date: 23/10/2009 Detected Time: 12:26
Start Date: 23/10/2009 Start Time: 12:22
Anticipated Clear Date: 23/10/2009 Anticipated Clear Time: 14:22

Incident Headline: TEDDINGTON MUX 102: PARTIAL LOSS OF SERVICE

Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
Dialling Codes Affected:
0203166 0208241 0208274 0208408 0208614
0208943 0208973 0208977

[Glenn]

Thanks Simon