Awful speeds today - drop from 7.25Mbit to 0.7Mbit!

netgem21 · Oct 23, 2009, 18:54:04

Hi

Just been doing some speed tests and these are the results I've been constantly getting over the past week:

As you can see in my signature, my internet speeds are usually great. I have dis/reconnected, restarted the router, tested over wired and wireless, unplugged the phoneline - everything I can think of.

I'm on the DSL4 pipe - is there an outage at the moment?

Thanks in advance

Simon · Oct 23, 2009, 19:03:34

There is something on the Network Status Page:

2009-10-23 17:56: BT Wholesale - Broadband Incident Report

BT Incident Reference: 25725 Issue : 2
Detected Date: 23/10/2009 Detected Time: 16:23
Start Date: 23/10/2009 Start Time: 16:20
Anticipated Clear Date: 23/10/2009 Anticipated Clear Time: 20:20

Incident Headline: 6 MUXS IN EAST LONDON : DEGRADED LOSS OF SERVICE

Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 17.13, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

Dialling Codes Affected:
01708 01992 0203225 0203245 0203288
0208141 0208215 0208220 0208252 0208257
0208262 0208498 0208502 0208504 0208505
0208506 0208507 0208559 0208591 0208594
0208924 0208559 0208591
2009-10-23 12:44: BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference: 25680 Issue : 1
Detected Date: 23/10/2009 Detected Time: 12:26
Start Date: 23/10/2009 Start Time: 12:22
Anticipated Clear Date: 23/10/2009 Anticipated Clear Time: 14:22

Incident Headline: TEDDINGTON MUX 102: PARTIAL LOSS OF SERVICE

Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
Dialling Codes Affected:
0203166 0208241 0208274 0208408 0208614
0208943 0208973 0208977

Lance · Oct 23, 2009, 19:06:08

Could you post your router stats and the result from a BT speedtest please?

netgem21 · Oct 23, 2009, 20:00:10

Quote from: Simon on Oct 23, 2009, 19:03:34
There is something on the Network Status Page:

2009-10-23 17:56: BT Wholesale - Broadband Incident Report

BT Incident Reference: 25725 Issue : 2
Detected Date: 23/10/2009 Detected Time: 16:23
Start Date: 23/10/2009 Start Time: 16:20
Anticipated Clear Date: 23/10/2009 Anticipated Clear Time: 20:20

Incident Headline: 6 MUXS IN EAST LONDON : DEGRADED LOSS OF SERVICE

Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 17.13, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

Dialling Codes Affected:
01708 01992 0203225 0203245 0203288
0208141 0208215 0208220 0208252 0208257
0208262 0208498 0208502 0208504 0208505
0208506 0208507 0208559 0208591 0208594
0208924 0208559 0208591
2009-10-23 12:44: BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference: 25680 Issue : 1
Detected Date: 23/10/2009 Detected Time: 12:26
Start Date: 23/10/2009 Start Time: 12:22
Anticipated Clear Date: 23/10/2009 Anticipated Clear Time: 14:22

Incident Headline: TEDDINGTON MUX 102: PARTIAL LOSS OF SERVICE

Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
Dialling Codes Affected:
0203166 0208241 0208274 0208408 0208614
0208943 0208973 0208977

Thanks, but I'm not in London

netgem21 · Oct 23, 2009, 20:09:00

Quote from: Lance on Oct 23, 2009, 19:06:08
Could you post your router stats and the result from a BT speedtest please?

Stats from Terminal:

AR7 DSL Modem Statistics:
--------------------------------
[DSL Modem Stats]
US Connection Rate: 448 DS Connection Rate: 8128
DS Line Attenuation: 21 DS Margin: 11
US Line Attenuation: 13 US Margin: 27
US Payload : 6692496 DS Payload: 44496528
US Superframe Cnt : 248818 DS Superframe Cnt: 248818
US Transmit Power : 0 DS Transmit Power: 0
LOS errors: 0 SEF errors: 0
Errored Seconds: 0 Severely Err Secs: 0
Frame mode: 3 Max Frame mode: 0
Trained Path: 0 US Peak Cell Rate: 1056
Trained Mode: 3 Selected Mode: 1
ATUC Vendor Code: 414C4342 ATUC Revision: 1
Hybrid Selected: 1 Trellis: 1
Showtime Count: 1 DS Max Attainable Bit Rate: 10208 kbps
BitSwap: 1 US Max Attainable Bit Rate: n/a
Annex: AnxA psd_mask_qualifier: 0x0000
Power Management Status: L0 DS HLINSC: 0
US ACTPSD: -345 DS ACTPSD: -365
Total init. errors: 0 Total init. timeouts: 0
Showtime init. errors: 0 Showtime init. timeouts: 0
Last showtime init. errors: 0 Last showtime init. timeouts: 0
ATUC ghsVid: 0f 00 41 4c 43 42 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
ATUR ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00

[Upstream (TX) Interleave path]
CRC: 0 FEC: 0 NCD: 1
LCD: 0 HEC: 0

[Downstream (RX) Interleave path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0

[Upstream (TX) Fast path]
CRC: 1 FEC: 0 NCD: 0
LCD: 0 HEC: 0

[Downstream (RX) Fast path]
CRC: 1 FEC: 0 NCD: 0
LCD: 0 HEC: 0

[ATM Stats]
[Upstream/TX]
Good Cell Cnt: 139427
Idle Cell Cnt: 4329907

Tx Packets Dropped Count: 0
Tx Bad Packets Count: 0

[Downstream/RX)]
Good Cell Cnt: 927011
Idle Cell Cnt: 80159475
Bad Hec Cell Cnt: 0
Overflow Dropped Cell Cnt: 0
Rx Packets Dropped Count: 0
Rx Bad Packets Count: 0

[SAR AAL5 Stats]
Tx PDU's: 42600
Rx PDU's: 47813
Tx Total Bytes: 5015403
Rx Total Bytes: 42955335
Tx Total Error Counts: 0
Rx Total Error Counts: 0

[OAM Stats]
Near End F5 Loop Back Count: 0
Near End F4 Loop Back Count: 0
Far End F5 Loop Back Count: 0
Far End F4 Loop Back Count: 0
SAR OAM Ping Response Drop Count=0
#

Stats from Router Diagnostics Page:

System Up Time 01:11:47
Port   Status   TxPkts   RxPkts   Collisions   Tx B/s   Rx B/s   Up Time
WAN   PPPoA   43344   48688   0   1178   10311   01:11:17
LAN   10M/100M   49267   45453   0   10495   1451   01:11:42

ADSL Link   Downstream   Upstream
Connection Speed   8128 kbps   448 kbps
Line Attenuation   21 db   6.5 db
Noise Margin   11 db   27 db

Most Recent Speed Test Result:

Simon · Oct 23, 2009, 20:38:02

A BT Speedtest would be useful, so we can see your profile. Not being funny, but if you've had this issue all week, it's a shame that you've left it until support are closed for the weekend to report it, as they could have checked out your line.

Are the low speeds consistent, or are they different at different times of the day?

netgem21 · Oct 23, 2009, 20:43:11

Quote from: Simon on Oct 23, 2009, 20:38:02
A BT Speedtest would be useful, so we can see your profile. Not being funny, but if you've had this issue all week, it's a shame that you've left it until support are closed for the weekend to report it, as they could have checked out your line. Are the low speeds consistent, or are they different at different times of the day?

Not sure what I can do about that - I tried to, and the browser crashed. Now it says I need to wait 3 hours.

I've been pretty busy this week, so I haven't had the chance to troubleshoot the issue myself, which I try to do beforehand!

Simon · Oct 23, 2009, 20:48:31

Understood.

The BT Tester is fickle at the best of times, but it usually only does the 3 hour thing after a successful test. Might be worth trying again in a bit. If it's been going on for several days, it sounds possible that it could be a line fault, but I'm only guessing, in the absence of anyone more knowledgeable. Sorry if we're not being much help.

netgem21 · Oct 23, 2009, 20:52:45

Quote from: Simon on Oct 23, 2009, 20:38:02
A BT Speedtest would be useful, so we can see your profile. Not being funny, but if you've had this issue all week, it's a shame that you've left it until support are closed for the weekend to report it, as they could have checked out your line. Are the low speeds consistent, or are they different at different times of the day?

Actually, I can tell you that my profile is not interleaved (8128)

netgem21 · Oct 23, 2009, 20:54:20

Quote from: Simon on Oct 23, 2009, 20:48:31
Understood. The BT Tester is fickle at the best of times, but it usually only does the 3 hour thing after a successful test. Might be worth trying again in a bit. If it's been going on for several days, it sounds possible that it could be a line fault, but I'm only guessing, in the absence of anyone more knowledgeable. Sorry if we're not being much help.

Hey, don't worry - I understand it's not exactly the best time!

It's been going on since Wednesday night, I think.

Usually, my connection's pretty good, although I can't say the same for my wireless!!

I'll give it another go when it comes up.

Simon · Oct 23, 2009, 20:57:11

Quote from: netgem21 on Oct 23, 2009, 20:52:45
Actually, I can tell you that my profile is not interleaved (8128)

Well, it may have been, but it could have dropped, of course.

netgem21 · Oct 23, 2009, 20:59:21

Quote from: Simon on Oct 23, 2009, 20:57:11
Well, it may have been, but it could have dropped, of course.

Yeah, suppose - but it says 8128 in the router login page - isn't that live data?

Simon · Oct 23, 2009, 21:00:46

That's the sync rate, I think, not the profile. The only thing that reveals the profile, is the BT Speedtest, unfortunately.

netgem21 · Oct 23, 2009, 21:02:00

Quote from: Simon on Oct 23, 2009, 21:00:46
That's the sync rate, I think, not the profile. The only thing that reveals the profile, is the BT Speedtest, unfortunately.

Ah, yeah you're correct. I was getting a bit mixed up!

Simon · Oct 23, 2009, 21:05:59

That's my job!

Baz · Oct 23, 2009, 21:16:17

does seem a tad slow tonight and im usually ok.

Baz · Oct 23, 2009, 21:41:12

and a little bit later

the time is an hour slow though

netgem21 · Oct 23, 2009, 21:42:04

I'm on 1mbit now

Steve · Oct 23, 2009, 21:52:30

If this a wireless connection can you try wired? If you've a spare router/gateway try that.

netgem21 · Oct 23, 2009, 21:56:02

Quote from: stevethegas on Oct 23, 2009, 21:52:30
If this a wireless connection can you try wired? If you've a spare router/gateway try that.

Yeah, I did a few times - it's exactly the same on both wired and wireless.

Lance · Oct 23, 2009, 22:26:21

Simon, you're doing well on this techy stuff!

Netgem - Without the BT speedtest, we can't establish your profile which could be what is limiting your speed. However, if you've had it all week I'm guessing it's not your profile as it would have gone back up by now. Indeed, with a sync of 8128 (which could be interleaved but that won't effect it) any change in profile from the sort of speed you actually have should happen within a day.

My first suggestion would have been as per steve's above. My second (purely because support are closed) is to try a different router if possible. The final thing is to report it to support via email or phone message as Simon could well be right in that it may be a line or exchange fault.

netgem21 · Oct 23, 2009, 22:39:43

Quote from: Lance on Oct 23, 2009, 22:26:21
Simon, you're doing well on this techy stuff!

Netgem - Without the BT speedtest, we can't establish your profile which could be what is limiting your speed. However, if you've had it all week I'm guessing it's not your profile as it would have gone back up by now. Indeed, with a sync of 8128 (which could be interleaved but that won't effect it) any change in profile from the sort of speed you actually have should happen within a day.

My first suggestion would have been as per steve's above. My second (purely because support are closed) is to try a different router if possible. The final thing is to report it to support via email or phone message as Simon could well be right in that it may be a line or exchange fault.

I've tested it both on wired and wireless and I'm getting the same result. I've also definitely got interleaving off, as I deactivated it. Sadly, I haven't got a second router.

I'm kinda hoping it'll just fix itself - everything seems fine my end, so it looks like an external issue.

Thanks to everyone in this thread for helping me out!

netgem21 · Oct 23, 2009, 22:41:31

I think it's recovering - the ping is at least back to normal, speed is still slower than usual:

Baz · Oct 24, 2009, 08:22:58

back to normal, infact this is better for me.must be a record...if you can trust these speed testers that is

just a glitch somewhere

just to prove a point this is from another tester

nice upload speed

netgem21 · Oct 24, 2009, 11:39:35

Quote from: Baz on Oct 24, 2009, 08:22:58
back to normal, infact this is better for me.must be a record...if you can trust these speed testers that is just a glitch somewhere

just to prove a point this is from another tester

nice upload speed

Yeah, seems to be back to normal now

Simon · Oct 24, 2009, 11:47:14

netgem21 · Oct 24, 2009, 15:12:36

Quote from: Simon on Oct 24, 2009, 11:47:14

...I spoke too soon. It's gone again.

netgem21 · Oct 24, 2009, 15:19:11

Here's the BT SpeedTest result from just now:

[attachment deleted by admin]

Simon · Oct 24, 2009, 16:35:34

The trouble is, BT would claim that's acceptable.

I think you need to get on to IDNet on Monday, and get them to check things out.

netgem21 · Oct 24, 2009, 20:30:12

Quote from: Simon on Oct 24, 2009, 16:35:34
The trouble is, BT would claim that's acceptable. I think you need to get on to IDNet on Monday, and get them to check things out.

Weird... Now it's holding up.

It just seems to be wildly fluctuating throughout the day...

netgem21 · Oct 24, 2009, 23:04:31

Quote from: netgem21 on Oct 24, 2009, 20:30:12
Weird... Now it's holding up.

It just seems to be wildly fluctuating throughout the day...

Things are going from bad to worse now...

netgem21 · Oct 24, 2009, 23:10:46

I seem to remember that BT provides an ADSL username and password to troubleshoot speed issues - does anyone know what they are?

Glenn · Oct 24, 2009, 23:11:52

Can you download and run routerstats http://www.vwlowen.co.uk/internet/betatesters.htm to see if line noise is causing the problem?

Lance · Oct 24, 2009, 23:13:12

I think you used to need the username and password for a old version of the BT speedtest, but it isn't required any more.

Simon · Oct 24, 2009, 23:15:19

Quote from: netgem21 on Oct 24, 2009, 23:10:46
I seem to remember that BT provides an ADSL username and password to troubleshoot speed issues - does anyone know what they are?

This might help:

http://www0.more-solutions.co.uk/support/bt-test-user.html

netgem21 · Oct 24, 2009, 23:17:15

Quote from: Glenn on Oct 24, 2009, 23:11:52
Can you download and run routerstats http://www.vwlowen.co.uk/internet/betatesters.htm to see if line noise is causing the problem?

I'm a Mac user, so I can't use it. Is there an equivalent? Earlier in the thread I posted some raw data from the router statistics, if that helps.

Glenn · Oct 25, 2009, 06:58:39

No there is nothing like it available, I tried to find something to use on my Dell Mini9 Mac. It constantly monitors your line sync and noise margin, Rik has found it useful in the past to isolate line issues. Is the line losing sync each time the speed drops, or just its PPP session, the router error log should tell you, as long as it doesn't reboot each time?

netgem21 · Oct 25, 2009, 11:48:11

Quote from: Glenn on Oct 25, 2009, 06:58:39
No there is nothing like it available, I tried to find something to use on my Dell Mini9 Mac. It constantly monitors your line sync and noise margin, Rik has found it useful in the past to isolate line issues. Is the line losing sync each time the speed drops, or just its PPP session, the router error log should tell you, as long as it doesn't reboot each time?

Sync and profile have remained consistent throughout. Do you know how to obtain the error log for a DG834?

Simon · Oct 25, 2009, 12:03:27

Once you've logged into your router interface, I think it's somewhere like Router Status > "Show Statistics" Button.

netgem21 · Oct 25, 2009, 12:05:57

Quote from: Simon on Oct 25, 2009, 12:03:27
Once you've logged into your router interface, I think it's somewhere like Router Status > "Show Statistics" Button.

Sun, 2002-09-08 12:00:21 - Administrator login successful - IP:192.168.0.5
Sun, 2002-09-08 12:00:26 - Initialize LCP.
Sun, 2002-09-08 12:00:26 - LCP is allowed to come up.
Sun, 2002-09-08 12:00:29 - CHAP authentication success
Sun, 2002-09-08 12:00:37 - Send out NTP request to time-g.netgear.com
Sun, 2002-09-08 12:01:59 - Send out NTP request to time-h.netgear.com
Sun, 2002-09-08 12:04:13 - Send out NTP request to time-g.netgear.com
Sun, 2002-09-08 12:08:11 - Send out NTP request to time-h.netgear.com
Sun, 2002-09-08 12:00:00 - Router start up
Sun, 2002-09-08 12:15:37 - Send out NTP request to time-g.netgear.com
Sat, 2009-10-24 14:28:56 - Receive NTP Reply from time-g.netgear.com
Sat, 2009-10-24 22:07:01 - Administrator login successful - IP:192.168.0.7
Sat, 2009-10-24 22:07:11 - LCP down.
Sat, 2009-10-24 22:07:18 - Initialize LCP.
Sat, 2009-10-24 22:07:18 - LCP is allowed to come up.
Sat, 2009-10-24 22:07:31 - CHAP authentication success
Sun, 2009-10-25 11:46:05 - Administrator login successful - IP:192.168.0.7
Sun, 2009-10-25 12:02:57 - Administrator login successful - IP:192.168.0.7

The dates are all over the place for some reason!

Simon · Oct 25, 2009, 12:27:23

LCP: Short for Link Control Protocol, a protocol that is part of the PPP. In PPP communications, both the sending and receiving devices send out LCP packets to determine specific information that will be required for the data transmission. The LCP checks the identity of the linked device and either accepts or rejects the peer device, determines the acceptable packet size for transmission, searches for errors in configuration and can terminate the link if the parameters are not satisfied. Data cannot be transmitted over the network until the LCP packet determines that the link is acceptable.

http://www.webopedia.com/TERM/L/LCP.html

Can't answer why it's disconnecting, though. Have you checked the MTU?

davej99 · Oct 25, 2009, 12:57:34

Quote from: netgem21 on Oct 25, 2009, 12:05:57

Sun, 2002-09-08 12:00:21 - Administrator login successful - IP:192.168.0.5
.........
Sat, 2009-10-24 14:28:56 - Receive NTP Reply from time-g.netgear.com
........

The dates are all over the place for some reason!

If you power down and restart your router the date defaults to the time in line 1 above. After the router has connected, it requests the time and date from a time server and resets as in line 2 above. The router does not remember the time if it is turned off.

Sebby · Oct 25, 2009, 13:35:58

Quote from: netgem21 on Oct 25, 2009, 12:05:57
Sun, 2002-09-08 12:00:21 - Administrator login successful - IP:192.168.0.5
Sun, 2002-09-08 12:00:26 - Initialize LCP.
Sun, 2002-09-08 12:00:26 - LCP is allowed to come up.
Sun, 2002-09-08 12:00:29 - CHAP authentication success
Sun, 2002-09-08 12:00:37 - Send out NTP request to time-g.netgear.com
Sun, 2002-09-08 12:01:59 - Send out NTP request to time-h.netgear.com
Sun, 2002-09-08 12:04:13 - Send out NTP request to time-g.netgear.com
Sun, 2002-09-08 12:08:11 - Send out NTP request to time-h.netgear.com
Sun, 2002-09-08 12:00:00 - Router start up
Sun, 2002-09-08 12:15:37 - Send out NTP request to time-g.netgear.com
Sat, 2009-10-24 14:28:56 - Receive NTP Reply from time-g.netgear.com
Sat, 2009-10-24 22:07:01 - Administrator login successful - IP:192.168.0.7
Sat, 2009-10-24 22:07:11 - LCP down.
Sat, 2009-10-24 22:07:18 - Initialize LCP.
Sat, 2009-10-24 22:07:18 - LCP is allowed to come up.
Sat, 2009-10-24 22:07:31 - CHAP authentication success
Sun, 2009-10-25 11:46:05 - Administrator login successful - IP:192.168.0.7
Sun, 2009-10-25 12:02:57 - Administrator login successful - IP:192.168.0.7

The dates are all over the place for some reason!

I believe that Netgears no longer log re-syncs, so you'll only see the PPP coming back up in the log. MTU wouldn't have anything to do with it.

netgem21 · Oct 25, 2009, 13:51:02

Here's another BT test

Download Speed
1297 Kbps

Download speedachieved during the test was - 1297 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

netgem21 · Oct 25, 2009, 14:11:12

Has anyone got any ideas on what I can troubleshoot at home before I call support tomorrow?

Sebby · Oct 25, 2009, 15:42:46

If sync and profile are constant, there's nothing more I can suggest.

netgem21 · Oct 25, 2009, 15:44:42

Quote from: Sebby on Oct 25, 2009, 15:42:46
If sync and profile are constant, there's nothing more I can suggest.

What else do you think this could be? Issue with the router? Exchange? Filter? Contention at Exchange?

netgem21 · Oct 25, 2009, 18:20:24

Speeds are now consistently around the 200k region.

I can no longer use the BT speed test - it's completely useless. It didn't pass Test 1 saying 'No of threads are 4' (

) and it then asked me to change my router's login settings, so I opened a new tab in the browser. Went back to the BT tab and it refreshed the page and it now wants me to wait another 3 hours.

I don't know what to do... I can't live with an unstable connection like this.

If it's of any relevance, I have an independent ADSL line with no phones on it. Would I get better connection reliability without the microfilter? Also, could any of this be caused by line noise/poor quality wiring, etc...

I have been with IDNet for a couple of years and my connection has always been above 7Mbit - that's what's confusing me...

[attachment deleted by admin]

Glenn · Oct 25, 2009, 18:34:17

I'm wondering if you have been moved on to a WBC line

netgem21 · Oct 25, 2009, 18:37:54

Quote from: Glenn on Oct 25, 2009, 18:34:17
I'm wondering if you have been moved on to a WBC line

What's WBC? All I know is that my exchange's 21CN PSTN switchover target is in Q2 2010.

Simon · Oct 25, 2009, 18:53:51

I just think you need to contact IDNet first thing in the morning. It's all speculation otherwise, but if this is just happening in the evenings, it seems to me that it could be local exchange congestion, but that's just a guess.

Lona · Oct 25, 2009, 19:02:58

Can't see mine being any better. Don't understand why the upload reading is so low. $:-\$

Simon · Oct 25, 2009, 19:09:06

Your upload speed is normal for Max, Lona.

Lona · Oct 25, 2009, 19:10:53

Quote from: Simon on Oct 25, 2009, 19:09:06
Your upload speed is normal for Max, Lona.

I don't have Max

Simon · Oct 25, 2009, 19:12:03

Oh, are you on ADSL2+ (WBC) then?

quandam · Oct 25, 2009, 19:14:18

netgem21

You definitely have a problem and there is an air of real panic in your posts. This is very understandable and appreciated by all here at IDNetters. As advised earlier, just wait until tomorrow morning and contact IDNet CS.

They are not on strike like other parties (that must be a plus

) at the moment and will no doubt put you on the right road to previous normality. Have a G&T (or the like?)

this evening and start again tomorrow morning. I would be surprised if your problem is not resolved in a few days.

Enjoy the evening and go for it am tomorrow

Lona · Oct 25, 2009, 19:15:27

Quote from: Simon on Oct 25, 2009, 19:12:03
Oh, are you on ADSL2+ (WBC) then?

Stop trying to confuse me Simon. I'm on regular adsl. I thought Max was 24m speed.

quandam · Oct 25, 2009, 19:24:29

Come on Guys, this thread is important to netgem21 and should not be rerouted to 'other' perceived problems. If you have a problem then start a new thread.

Simon · Oct 25, 2009, 19:27:42

Quote from: Lona on Oct 25, 2009, 19:15:27
Stop trying to confuse me Simon. I'm on regular adsl. I thought Max was 24m speed.

Regular ADSL is also known as 'Max' (up to 8mb), hence, your upload speed is correct, Lona.

Simon · Oct 25, 2009, 19:28:47

Quote from: quandam on Oct 25, 2009, 19:24:29
Come on Guys, this thread is important to netgem21 and should not be rerouted to 'other' perceived problems. If you have a problem then start a new thread.

Lona thought she had a similar problem - her post was quite legitimate, Q. As has been said, I don't think we can do any more for Netgem, until he's contacted IDNet.

quandam · Oct 25, 2009, 19:33:08

Your the boss!

Lona · Oct 25, 2009, 19:38:46

I always thought Max was llu.

Simon · Oct 25, 2009, 19:39:39

Quote from: quandam on Oct 25, 2009, 19:33:08
Your the boss!

No, but he's back!

Lona · Oct 25, 2009, 19:41:55

Quote from: quandam on Oct 25, 2009, 19:24:29
Come on Guys, this thread is important to netgem21 and should not be rerouted to 'other' perceived problems. If you have a problem then start a new thread.

You are bang out of line Q. I was letting the bloke know that I had similar problems and Simon was only trying to help me. I think you owe Simon and I an apology.

netgem21 · Oct 25, 2009, 19:44:10

As you've all advised, I'll call them tomorrow. I sent them an email last Friday night as well. It's just so strange that this has never happened before, even with my previous ISP, you know?

Anyway, a huge thank you to EVERYONE who's posted in this thread. It's much appreciated and the community spirit here is great, clearly!!

Simon · Oct 25, 2009, 19:45:32

Quote from: Lona on Oct 25, 2009, 19:41:55
You are bang out of line Q. I was letting the bloke know that I had similar problems and Simon was only trying to help me. I think you owe Simon and I an apology.

Deep breath, and ........... release.

Simon · Oct 25, 2009, 19:47:05

Quote from: netgem21 on Oct 25, 2009, 19:44:10
As you've all advised, I'll call them tomorrow. I sent them an email last Friday night as well. It's just so strange that this has never happened before, even with my previous ISP, you know?

Anyway, a huge thank you to EVERYONE who's posted in this thread. It's much appreciated and the community spirit here is great, clearly!!

It could well be a problem easily rectified. It's just unfortunate you didn't catch them before they closed for the weekend. Hopefully, things will be sorted for you tomorrow.

netgem21 · Oct 25, 2009, 19:52:27

Yeah, I only really noticed late in the week. I thought it'd just fix itself, so I thought nothing more of it. But every day, the speed has been dropping and dropping and dropping.

I'll let you know what happens!

Simon · Oct 25, 2009, 19:52:58

Please do.

Glenn · Oct 25, 2009, 19:55:33

Hopefully it's something simple to fix.

netgem21 · Oct 26, 2009, 14:01:03

Quick update for everyone.

I've been in contact with Brian at IDNet who's informed me that the VP within my exchange was mis-configured and that it has been reconfigured this morning. Things seem to be holding up now!

Although, pings seem to be all over the place now. On a side topic, are there any tips on how to keep latency low?

Thanks again to everyone and Brian at IDNet for sorting this out!

Glenn · Oct 26, 2009, 15:00:50

IDNet should have their Hostlink in place shortly, once tested I believe that lines will be migrated across to it. Once done, hopefully ping problems will be resolved.

Sebby · Oct 26, 2009, 20:59:59

Quote from: netgem21 on Oct 26, 2009, 14:01:03
Quick update for everyone.

I've been in contact with Brian at IDNet who's informed me that the VP within my exchange was mis-configured and that it has been reconfigured this morning. Things seem to be holding up now!

Great!

ardmhacha · Nov 04, 2009, 20:10:14

I have been monitoring my speed over the past week or so and its awful to be honest. I'm averaging a download speed of between 0.2MB/s to 0.7MB/s. My line is capable of 7MB/s. Funny thing is my upload is always approx twice the speed of download. Surely there's something seriously wrong with these speeds! I would appreciate any advice. I emailed support earlier and await their response.

Glenn · Nov 04, 2009, 20:12:58

Support will ask for the results of a BT speed test, so doing one now will help them.

ardmhacha · Nov 04, 2009, 20:34:09

Thanks for the reply Glenn. I did take the BT test and sent a screenshot of the 2nd part of the test. It wouldn't let me complete the 3rd test. do you think this will suffice?

Glenn · Nov 04, 2009, 20:40:06

It should be fine

Simon · Nov 04, 2009, 21:46:11

It's the profile they will be looking at first, so as long as it shows that, it should be fine.

ardmhacha · Nov 04, 2009, 22:16:34

Thanks lads I'll see what happens and report back.

Sebby · Nov 04, 2009, 22:38:30

Could you post the results here?

ardmhacha · Nov 06, 2009, 00:10:08

Quick update as I'm using a friends internet. Got a quick reply from support saying that my speed issue is to do with the drops in connection I have been having (4 last week) and tonight, again no connection since 6pm. Apparently BT drop limit the speed when there are connection problems and I was advised that this is the main reason for slow speeds. I checked the connection at 6.50am this morning before I went to work and I was getting 4.7m/s, which was excellent but before the connection failed tonight it was back to 0.4 m/s.

This has been going on now for nearly 2 weeks. I was advised bt support that the call with BT was still open (I was not aware of this as I thought BT had given the all-clear) and they would raise it with them again. To be honest, i'm fed up with the whole situation. Surely Idnet should have been pushing BT on this. After all, they are the ones likely to lose a long-term customer because of BTs failings.

My friend, whose connection i'm using is Tiscali, is having a laugh as I had advised him to stay clear, but he has never had any problems and his broadband is flying.

Sebby · Nov 06, 2009, 00:27:09

It sounds like you're losing sync, probably due to noise on the line. Your profile then suffers as a result, and so even when your sync returns to normal, the profile limits your throughput.

ardmhacha · Nov 06, 2009, 00:44:49

Sebby, I assume noise on the line is a BT problem? I moved to adsl2+ fairly recently and i reckon there's some connection (pardon the pun)

If they are responsible, its really frustrating that I cannot contact BT direct and ask them get their act together. Surely Idnet should be on their case. I'm at the end of my tether with this.

Rik · Nov 06, 2009, 01:46:32

Have you been in contact with support, if so, what did they say?

Sebby · Nov 06, 2009, 11:42:36

Quote from: ardmhacha on Nov 06, 2009, 00:44:49
Sebby, I assume noise on the line is a BT problem? I moved to adsl2+ fairly recently and i reckon there's some connection (pardon the pun)

Yep, a BT problem. The problem with ADSL2+ is that is uses twice the number of frequencies compared with the old Max service, so it's more susceptible to noise issues.

ardmhacha · Nov 06, 2009, 13:07:31

QuoteRegarding the problems on your circuit, BT have advised that they are unable to find a problem. We will look at booking an engineer out to your property. Please be advised that should the engineer be unable to locate a problem with the BT network, there is a £140 ex VAT charge for the visit.

This is the response I got from support. Idnet can't find a fault, BT can't find a fault, I have replaced everything from the main BT socket to the router, filter, cable, router itself and still I get disconnected and very poor speeds when I am connected. I give up! I'm certainly not going to risk having an engineer called out at that ridiculous price. Maybe this is not the place to ask but would moving to a LLU such as Sky take BT out of the equation? I wish I had known about adsl2+ problems before I foolishly agreed to upgrade.

Rik · Nov 06, 2009, 13:08:49

A move wouldn't help as you're still using the 'last mile' owned and maintained by BT.

rireed3 · Nov 06, 2009, 14:11:58

Quote from: ardmhacha on Nov 06, 2009, 13:07:31
This is the response I got from support. Idnet can't find a fault, BT can't find a fault, I have replaced everything from the main BT socket to the router, filter, cable, router itself and still I get disconnected and very poor speeds when I am connected. I give up! I'm certainly not going to risk having an engineer called out at that ridiculous price. Maybe this is not the place to ask but would moving to a LLU such as Sky take BT out of the equation? I wish I had known about adsl2+ problems before I foolishly agreed to upgrade.

To expand on Rik's statement -- Noise is always on the part of the connection that you _can't_ dodge unless you can get cable broadband, or can get mobile broadband and are willing to take the expense and performance penalty.

As for the risk of the expensive engineer, you weren't told when you signed up for ADSL (_any_ ADSL, including LLU), but we all take that risk from the beginning. Welcome to Openreach hell. Openreach policy is that customers are likely to be cheats or destructive dolts and must be threatened before given service. Never mind that ADSL is a hopeless Heath Robinson lash-up that our 'doltish' public does amazingly well with.

That said, BT may be minding their P's and Q's a bit more these days. Even silly BBC Watchdog did nearly a whole show on people who have been shafted by Openreach, and the victims who got on the show got all their money back.

If you've truly eliminated everything down to the test socket underneath the Master Socket cover, and you haven't had any work done on the house since you had good service, there should be no way they can make the charge stick. If the problem isn't in your house, you have to get an engineer, and be overly nice to the engineer, to get it fixed.

Richard

Rik · Nov 06, 2009, 15:37:17

Bacon butties and plenty of tea.

ardmhacha · Nov 09, 2009, 20:08:15

Things seem to have settled down regarding the problems I was having. I am now getting constant connection although speeds haven't improved much although I'm prepared to be patient and see if this improves over the next few days. I was getting 1.2M/s earlier this evening.

I would just like to thank all those who were kind enough to offer advice. I appreciate I was getting a bit frustrated by the whole ordeal but on reflection the support i received from Idnet support and here was excellent. I especially want to thank rireed3 who kindly PM'd me with excellent advice. I think I'll be sticking with Idnet. Thanks again guys.

By the way, can anyone advise, where I might find CRC on a Netgear DG834G v1?

Simon · Nov 09, 2009, 20:59:43

Can't help with the Netgear, sorry, but thanks for the positive note.

Sebby · Nov 09, 2009, 22:51:49

Quote from: ardmhacha on Nov 09, 2009, 20:08:15
By the way, can anyone advise, where I might find CRC on a Netgear DG834G v1?

1. Enable debug by browsing to http://192.168.0.1/setup.cgi?todo=debug

2. Telnet into the router by opening a command prompt and typing telnet 192.168.0.1

3. Type cat /proc/avalanche/avsar_modem_stats

That should give you the error count.

ardmhacha · Nov 10, 2009, 18:56:50

Thanks Sebby, I'll give it a go later.

netgem21 · Dec 08, 2009, 18:06:19

...and it's back again - so unreliable!!

Glenn · Dec 08, 2009, 18:33:43

Take a few BT speedtest readings and send them to support, they can them if necessary get BT to take a look at the problem

Rik · Dec 08, 2009, 18:59:43

Quote from: netgem21 on Dec 08, 2009, 18:06:19
...and it's back again - so unreliable!!

It looks like a hot VP to me, ie exchange congestion.

netgem21 · Dec 08, 2009, 19:04:26

Quote from: Rik on Dec 08, 2009, 18:59:43
It looks like a hot VP to me, ie exchange congestion.

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Rik · Dec 08, 2009, 19:10:14

Same answer. Could be a badly built circuit but that's very rare on Max.