Is it just me?

old Bill · Mar 03, 2007, 21:45:37

Back on the mobile again. Have lost all service for about the last 30 min. Anyone else or is it just me again ? I knew it was going to well my connection had been stable for 1.5 days.

siege2 · Mar 03, 2007, 21:50:36

Hi old bill

my connection got lost around 16 05 hours only that loss

all ok since IDNET installed new router

old Bill · Mar 03, 2007, 22:00:58

Well I have a sort of connection back but my stats are lousy now. I am going to have a big rethink about BB might go back to dial up it will be quicker and more reliable.
   Downstream   Upstream
SNR Margin (dB):   10.3    7.0
Attenuation (dB):   48.0    30.0

Adam · Mar 03, 2007, 22:56:20

Just wondering here; have you given any thought to a 256k fixed service Bill? I haven't read all your history, so I'm sorry if it's not possible for you to get such a service or if the problem is something totally different than what I am thinking.

Adam

Rik · Mar 04, 2007, 00:30:01

Quote from: old Bill on Mar 03, 2007, 22:00:58
Well I have a sort of connection back but my stats are lousy now. I am going to have a big rethink about BB might go back to dial up it will be quicker and more reliable.
   Downstream   Upstream
SNR Margin (dB):   10.3    7.0
Attenuation (dB):   48.0    30.0

On those figures, Bill, you should be able to get 3000-3500kbps. I understand you'd like more, I would too, but I'm not going to get it with my line. I think going back to dial-up is not really practical, you posted the other day that you need to make big downloads. Even a 1000kbps profile is a lot faster than a 56k modem. Ultimately, you will have to decide whether you want speed but an unstable line, or a stable line with a bit less speed. As Adam says, you could go for a fixed-rate 256k or 512k service, but you're line stats would give you a 1Mbps connection with no problems.

siege2 · Mar 04, 2007, 00:34:28

could Simon, get BT to put the profile at 2 meg or 1 meg etc for stability ?

Rik · Mar 04, 2007, 00:36:30

I don't know whether it can be done that way, Seige, but they can get the target noise margin tweaked upward in 3db increments. I had mine raised to 9db and the line very rarely drops now.

siege2 · Mar 04, 2007, 00:41:53

Hi Rik

when i tried the 8 meg pack in January I found I had a stuck profile off 2 meg, think I spoke to Andrew ? which we spoke off getting the profile moved to 6500 and they sorted it.
then back onto 2meg....

maybe going back onto 8meg later when pipe settles in

Rik · Mar 04, 2007, 00:57:07

The new central really shouldn't affect your profile, Siege. This is set by BT to reflect the condition of your line. It's not fixed, if you start dropping the connection the line management software will reduce your profile, once you maintain a higher sync speed for three days, it will increase it again. BT does have this thing called 'blip logic', which is supposed to detect isolated low-sync events, and the profile will recover in about 75 minutes in this case.

Glenn · Mar 04, 2007, 08:52:16

My connection dropped around 5 pm yesterday and about 7am this morning, the router reconnected after a couple of minutes

old Bill · Mar 04, 2007, 09:21:55

Changed router again, back to the Belkin I have managed to get the sync rate back up to 5120. IF it stays stable for the next 3 days my profile should go back up. If not then I will not waste any more money or time on my line. I will go to Orange and pay £5.00 PM sadly thats how much I feel my line is worth now. Its not Idnets fault they have done all they can. A fixed rate line is just to slow for what I need to download but I am not going to waste any more money.

sandman · Mar 04, 2007, 11:19:00

Hi Bill

Apologies if I am not up to speed on your problem,but I am new to IdNet. Can I ask if you have been in a position to leave your router connected to your master socket for a period of time? I say this because I had a similar problem with an erratic connection last year. This was caused by the extension wiring that runs around the outside of the house slowly degrading, it had been there for fifteen years. Also moisture ( rain ) was a contributing factor. So the cable was replaced and the problem went away, but not before I had torn out a few of my remaining hairs

Rik · Mar 04, 2007, 11:31:06

Quote from: Glenn on Mar 04, 2007, 08:52:16
My connection dropped around 5 pm yesterday and about 7am this morning, the router reconnected after a couple of minutes

Mine was similar, but about an hour earlier in each case, presumably as 'chunks' of us were moved.

Rik · Mar 04, 2007, 11:36:49

Quote from: old Bill on Mar 04, 2007, 09:21:55
If not then I will not waste any more money or time on my line. I will go to Orange and pay £5.00 PM sadly thats how much I feel my line is worth now. Its not Idnets fault they have done all they can. A fixed rate line is just to slow for what I need to download but I am not going to waste any more money.

Hi Bill

I understand how you feel, but if you do go to Orange, your underlying problems will still be there, so you won't necessarily gain anything, except a cheaper package. From my experience of Orange support, if you do need it, you may find the experience very frustrating. Also, I think Orange tie you to a 12 month contract, so if you're unhappy, you are, sadly, also stuck.

Whatever you decide, I wish you the best of luck with your problem. If only BT had a USO for ADSL, we'd all be a lot better off.

jaydub · Mar 04, 2007, 11:37:29

Quote from: old Bill on Mar 04, 2007, 09:21:55
Changed router again, back to the Belkin I have managed to get the sync rate back up to 5120. IF it stays stable for the next 3 days my profile should go back up. If not then I will not waste any more money or time on my line. I will go to Orange and pay £5.00 PM sadly thats how much I feel my line is worth now. Its not Idnets fault they have done all they can. A fixed rate line is just to slow for what I need to download but I am not going to waste any more money.

Bill.

What's your SNR margin set at with BT. IDNet can get it bumped in 3dB lumps up to a maximum of 15dB.

Sorry, if this has been covered before.

I really think you will struggle getting any level of service out of Orange. I believe you were with Zen before IDNet and nobody else is likely to provide the same level of support in getting to the bottom of your problems.

Have you tried a tool such as http://www.vwlowen.co.uk/internet/files.htm to try and track your SNR margin. It's a bit tweaky to set up, but provides useful information on your line conditions.

old Bill · Mar 04, 2007, 12:05:25

Oh well lost connection again today. My stats are as follows

4736       832
Noise margin (dB)
8.6       9.0
I have now tried everything . New routers, new cable, Master socket filter plate. The router is plugged direct in the the main socket. The only thing which I cannot replace is my line sadly. I dont want to leave Idnet but just feel that the best part of £90.00 pm for the package I am on is not worth it with the line and speeds I have. Now that I have switched back to the Belkin its telling me I still have a line problem (surprise). If anyone can think of any thing else I can try please feel free ,at the moment I just dont know what to do apart from go back to a fixed line.

Rik · Mar 04, 2007, 12:17:11

Hi Bill

Sorry, but I can't remember if you have an NTE5 master socket. If you do, try using the test socket to connect to, if that helps, then your internal wiring is contributing to the problem, so a filtered faceplate might help further. However, I feel that the real issue is that you want speed and stability, and your line will just not support both at the same time.

Lance · Mar 04, 2007, 12:34:37

Quote from: sandman on Mar 04, 2007, 11:19:00
Hi Bill

Apologies if I am not up to speed on your problem,but I am new to IdNet. Can I ask if you have been in a position to leave your router connected to your master socket for a period of time? I say this because I had a similar problem with an erratic connection last year. This was caused by the extension wiring that runs around the outside of the house slowly degrading, it had been there for fifteen years. Also moisture ( rain ) was a contributing factor. So the cable was replaced and the problem went away, but not before I had torn out a few of my remaining hairs

Completely off topic but...

Welcome to the forum, Sandman!

Rik · Mar 04, 2007, 12:41:58

A welcome is never off topic in my book, Lance.

Belated greetings from me too...

old Bill · Mar 04, 2007, 12:43:11

Now plugged in to the master socket with a new filter. No change in stats and router still flashing that there is a line problem. So it rules out the internal wiring of the house. The only thing which will solve it is a new line.

old Bill · Mar 04, 2007, 12:43:51

And me to.

Rik · Mar 04, 2007, 12:49:05

Quote from: old Bill on Mar 04, 2007, 12:43:11
Now plugged in to the master socket with a new filter. No change in stats and router still flashing that there is a line problem. So it rules out the internal wiring of the house. The only thing which will solve it is a new line.

So it seems your options are:

to go to Orange or another low-cost ISP, and accept the service level

to stay here where you will, at least, get support

to stay here and sacrifice some speed by having your target margin increased

I know none of them is ideal, Bill. Good luck with the decision.

Lance · Mar 04, 2007, 13:13:10

Quote from: old Bill on Mar 04, 2007, 12:43:11
Now plugged in to the master socket with a new filter.

Just to check Bill, do you mean that you have tried plugging directly into the test socket?

Lance · Mar 04, 2007, 13:15:30

Quote from: rikbean on Mar 04, 2007, 12:49:05
So it seems your options are:

to go to Orange or another low-cost ISP, and accept the service level

to stay here where you will, at least, get support

to stay here and sacrifice some speed by having your target margin increased

I know none of them is ideal, Bill. Good luck with the decision.

One more option is to stay here, but to change the package you are pon to one of the cheaper ones.

And of course, the final option is to move house next door to an exchange.

old Bill · Mar 04, 2007, 13:32:14

Yes I removed the lower face plate and plugged in to the test socket. I am quite sure that someware on the line is a break of some sort. As some of the time the line is fine and the rest of the time its just a pain.