Really fed up

Barndog · Oct 29, 2009, 13:35:09

My problem started when i never paid my phone bill on time, i was getting good speeds before when i was d/l from p2p, ranging between 500-600 kbps, i then got re-connected with both bt and idnet, since day 1, my speeds have dropped by half, it refuses to go any faster than 235kbps, i also had a problem with my landline not working while broadband was on, i have literally had a bt enjineer out no less than 30 mins ago, and he has fixed the landline, he said some lead in back of pc was the fault, and bt might charge me for a call out, in the region of £120, i then thought that was the reason for my slow speeds, i have tried the modem into the main phone socket as well and still the same, i am paying more than i was with bt when i was on 2mb broadband with them only that was a lot cheaper, i am getting connected at 7.6 mb, which makes me think my speeds are being throttled, although idnet say they dont do that, why has my speeds dropped drastically ever since i got re-connected to idnet and nothing has been changed on my end, i am really fed up with this let alone the £120 fee all for nothing...any ideas

Glenn · Oct 29, 2009, 13:47:07

To me, it sounds like you may have a stuck profile, as 235kbs is around a 2mb download speed.

Barndog · Oct 29, 2009, 14:14:32

Yeah Glenn, what do i do about sorting that out, because like i say it always hangs on the same speed 235 kbps

Glenn · Oct 29, 2009, 14:21:21

Have you spoken to support about it? There won't be anything that we can do.

Rik · Oct 29, 2009, 16:21:24

It's also possible that you've got a new, and worse, pair, unfortunately. Do you have router stats from before and after?

Barndog · Oct 29, 2009, 16:46:01

Thanks alot guys, i wish i had of asked 6 months ago ago about my speeds, after hearing Glenn say about a stuck profile, i got in touch with James from id net, and hey presto my speeds have increased a lot, still not as good as before but mybe with time it will pan out...thanks again

Glenn · Oct 29, 2009, 16:56:57

I'm learning

quandam · Oct 29, 2009, 18:49:45

A non technical question, why do you say it all started when you didn't pay your phone on time ? ( not sensible, surely ?) How can late payment of your phone bill affect your connection speeds?

cavillas · Oct 29, 2009, 18:58:14

Quote from: quandam on Oct 29, 2009, 18:49:45
A non technical question, why do you say it all started when you didn't pay your phone on time ? ( not sensible, surely ?) How can late payment of your phone bill affect your connection speeds?

They bend the wires.

Simon · Oct 29, 2009, 19:24:18

When you don't pay, BT let the gremlins loose on your line.

Lance · Oct 29, 2009, 23:04:52

Or disconnect the service...

Barndog · Oct 29, 2009, 23:14:10

Quandam, thats when the problem started for me, everything was great before i got disconnected from bt, then when i got re-connected with idnet my speeds were bad, but it must have just been a stuck profile like Glenn said