Disconnection problems

ardmhacha · Nov 01, 2009, 00:49:05

I'm afraid the saga continues .. Problem was referred to BT and connection restored the following morning. Got home from work that day and the connection had gone again. Contacted support and they claim it was referred back to BT, connection restored the following evening (Thursday, I think) Everything fine until this evening (Saturday) and now I've got a flashing amber dsl light again. This is getting ridiculous not to mention tedious. I have checked with several of my neighbours and none are having broadband problems (as I'm using one of theirs now) so it cant be the exchange. To be honest with slow speeds (0.85 mb downloads at peak times on adsl2 connection) and now this, I'm sorry to say I'm getting fed up with Idnet having been very happy with their service.

No broadband connection again until Tuesday at the earliest.

Rik · Nov 01, 2009, 00:53:54

It's not an IDNet issue if you are losing sync, that's purely BT. When you say flashing DSL, is that the line not being in sync, or are you unable to establish a PPP session. Email support@idnet.net and a 'no connection' problem will be dealt with out of hours.

ardmhacha · Nov 01, 2009, 00:58:09

Having read another topic on the forum namely "revert back to ADSL from ADSL2+" it would seem my problems started shortly after I upgraded to adsl2. Is this a common problem? Can't believe I paid to upgrade to this "better" service. Have Idnet highlighted this a being an issue?

ardmhacha · Nov 01, 2009, 00:59:23

Quote from: Rik on Nov 01, 2009, 00:53:54
It's not an IDNet issue if you are losing sync, that's purely BT. When you say flashing DSL, is that the line not being in sync, or are you unable to establish a PPP session. Email support@idnet.net and a 'no connection' problem will be dealt with out of hours.

Rik, thank you for this, I will do so immediately.

Rik · Nov 01, 2009, 00:59:48

It's not an issue that we've seen widely reported, but if you answer my question we can begin to look at ways to help you.

ardmhacha · Nov 01, 2009, 01:28:21

Sorry for being a bit thick but what do you mean "unable to establish a PPP session"?

Rik · Nov 01, 2009, 01:33:58

There are two stages to making a connection. The first is for the router to synchronise with the MSAN orr DSLAM at the exchange. When this happens, the router will show a sync speed. The second stage is to establish a connection onwards to IDNet, and if this is successful, your IP address will be shown. If the first stage is failing, the router and the exchange are not connecting, the issue lays with your router, wiring, the BT wiring or the exchange equipment. If the second stage is failing, the fault could be with BT or IDNet.

ardmhacha · Nov 01, 2009, 10:13:24

Rik,

I logged a call late last night, and the connection is up again this morning. Thanks for all your help, it is much appreciated.

Rik · Nov 01, 2009, 11:16:21

NP.