Email problem - SMTP

[imazz]

I send idnet email via smtp.idnet.com using an SSL authenticated connection (because I am on o2 broadband!). This has not worked since yesterday. I can log into webmail using both secure and non-secure connection, so I don't know what is going on.

[Rik]

What port are you using. Welcome to the forum. :

[imazz]

Hi Rik,

port 587, but I just tried 465 with the same result. Port 587 has been working for quite a while.

[srbuk]

I am receiving error (0x80042109) : 'Outlook cannot connect to your outgoing (SMTP) e-mail server when I try to send emails.  This has been for the past day.

Is it to do with SMTP authentication or SMTP ports? I originally made these changes tosettings so that I could send emails from my laptop when I am travelling but made these changes before I started receiving this error and have been successfully sending emails for a few months.

In Outlook 2007:

"My outgoing server requires SMTP authentication" is ticked My usual IDNet email username and password are entered "Requires Secure Password Authentication (SPA)" is ticked Outgoing server (SMTP) is set to 587 "Use the following type of encrypted connection" is set to TLS

I would be grateful if anyone knows a solution as I am travelling next week and was hoping to be ale to send emails from other locations (connected to other ISPs).

[Rik]

I'll check.

[imazz]

same problem here

I posted in the recent thread "Email" - don't know how to give a link, sorry

[Rik]

Checking will take a while longer, being a weekend... I'll post back as soon as I hear.

[Rik]

same problem here

I posted in the recent thread "Email" - don't know how to give a link, sorry

I've merged the two posts into a single thread.

[imazz]

Thanks Rik 

[srbuk]

Thanks for merging and investigating Rik... I really should have found the other thread!

[Rik]

No problem, it was part of a long thread following yesterday's server changes. As that was POP/IMAP, it's better to separate this one out.

[Simon]

Just to add my two pennath, it might not be the same problem, but I am not receiving mail sent to my Mail.com account, from any IDNet.com email accounts, and this has been since yesterday.  No error messages, the email just 'disappears'. 

[Rik]

Imazz and Srbuk. It looks like auth-smtp wasn't currectly configured or tested on Friday. Can you email support with your details, or if you can't send at all, PM them to me and I'll pass it on.

[srbuk]

Rik, I contacted support via web form and again this morning via email using another account, but haven't had any response 

[Rik]

You won't till Monday, I'm afraid, but I've tested it myself and proved it broken - the new server can't have been configured correctly.

[srbuk]

Aargh... I am going away Monday morning so was hoping it would be fixed before then!  Don't any support guys work on a weekendl?  If not, then i don't think it was a wise move on their part to make changes on a Friday... just my opinion!!

[Rik]

Support works, but not the server configuration man, though he may pick up my email. We agree about Friday upgrades. 

[quandam]

Apologies to IDNet  Have said it many times before, go with Gmail. Had zero problems over the past four years including privacy fears that I have found not to be a problem (if it in fact exists?).  I may have been lucky but the service from Gmail has been outstanding and their spam filter is second to none. And heaven forbid, should you wish to change ISP there is no problem with changing your email settings. Can't fault Gmail after four years

[Rik]

Best of all, your own domain, Q, hosted by someone like purple cloud or 1&1.

[Ray]

I'll second that, Rik.

[srbuk]

If support works at the weekend I do question why they hadn't a least answered me, even if only to say they would get it sorted on Monday latest.  I am a little surprised as on the odd occasions I have needed support it has been excellent... I sincerely hope that the level of service isn't going downhill as it would be great shame.

[Tacitus]

If support works at the weekend I do question why they hadn't a least answered me, even if only to say they would get it sorted on Monday latest.  I am a little surprised as on the odd occasions I have needed support it has been excellent... I sincerely hope that the level of service isn't going downhill as it would be great shame.

It's quite probable they aren't getting the emails.....

I agree with Rik and Ray - get your own domain with separate hosting.  I use Clook, who I've found to be very reliable.  Not the cheapest, but support is pretty good.  Mind you, having your own domain can bring another set of problems  

[Sebby]

[Rik]

If support works at the weekend I do question why they hadn't a least answered me, even if only to say they would get it sorted on Monday latest.  I am a little surprised as on the odd occasions I have needed support it has been excellent... I sincerely hope that the level of service isn't going downhill as it would be great shame.

How did you make contact?

[srbuk]

It's quite probable they aren't getting the emails.....

I agree with Rik and Ray - get your own domain with separate hosting.  I use Clook, who I've found to be very reliable.  Not the cheapest, but support is pretty good.  Mind you, having your own domain can bring another set of problems  

I used both the web form and another email address and as other people have replied to emails I know my other address is working fine... I think you are being kind to them... maybe its more likely they are inundated with support emails after Friday's change  

[Rik]

Not when I spoke to Brian at lunchtime. Maybe some mail was lost when the server went down this morning? 

[wkb21]

I seem to have a related problem since Friday.  Incoming mail from POP3 to my MS Outlook is ok, but outgoing mail to SMTP.idnet.com will not leave my MS Outlook outbox.  Curiously, most of the time (but not always) the send/ receive progress report shows "successful", but messages don't go out.  other times it shows error on send, with a problem identified with SMTP server.

[mchunt_idnet]

I have made some configuration changes to outgoing smtps this morning.

Can people who are having problems sending mail via smtps please try again and PM me if you are still having problems.

I try to avoid major changes on a Friday but we had noticed a problem with the pop/imap server earlier in the week and wanted to get a replacement commissioned ASAP.

[Glenn]

Thanks for the update Martin

[srbuk]

Works now for me, thanks

Still wondering why email or web form weren't answered... I'm glad that the forum here helped though!

[wkb21]

My SMTP back up and running this mrning.  Many thanks.

[Rik]

Auth-SMTP working fine here now, Martin, thanks. Good result Friday, eh?

[zappaDPJ]

As far as I can tell the server is now working but as srbuk reported earlier the problems have left me with a pile of mail sitting in the Outbox apparently unsent. Newly created mail gets sent but the mail created at the end of last week just won't send 

[Rik]

Do you have another account you could send it from. I find that, when that happens, switching servers (and often switching them back) works.

[Rik]

Martin

If you spot this, could you give the server clock a kick sometime, it's about 75 seconds fast. 

[imazz]

My email is now working too.

Thanks 

[Rik]

 

Martin's great with servers and he's a Leicester Tigers man, which makes him even better.

[zappaDPJ]

Do you have another account you could send it from. I find that, when that happens, switching servers (and often switching them back) works.

I could try that next time if there is a next time. I'm not too bothered about it now as everything appears to be working again