A VERY happy NEW IDNetter Escapee from O2 Access (non-LLU)

Rik · Nov 15, 2009, 13:06:01

Quote from: Simon on Nov 15, 2009, 12:56:00
Well, I can't sit around here chewing the cud - got to get lunch started.

And today's is?

Rik · Nov 15, 2009, 13:06:35

Quote from: Simon on Nov 15, 2009, 12:56:00
Well, I can't sit around here chewing the cud - got to get lunch started.

Ah. Cud to fat...

Rik · Nov 15, 2009, 13:07:19

Quote from: cavillas on Nov 15, 2009, 13:05:45
Now, now no need to keep milking it.

I've always kept a dairy, Alf, right back to the 80s.

Lance · Nov 15, 2009, 13:30:26

You lot do speak a load of bullocks!

Rik · Nov 15, 2009, 13:33:51

I know, I was hoping no-one had noticed.

Glenn · Nov 15, 2009, 13:35:29

Maybe we need to steer the conversation back on topic

Lance · Nov 15, 2009, 13:39:40

I think that would be a good moove.

Simon · Nov 15, 2009, 13:46:11

Holy cow, what have I done?!

Quote from: Rik on Nov 15, 2009, 13:06:01
And today's is?

Oddly enough, DR beef rump mini roast.

T_M_D · Nov 15, 2009, 14:14:13

Quote from: Technical Ben on Nov 14, 2009, 17:13:18
Glad to hear it went well! (I was an O2 customer for 29 days, and that was bad enough!)

If O2 are blaming the Radius serve it's most likely because they have not PAID for one, or enough to match their customer base. If it is a one of incident that BT has caused, then it's O2s fault for having a 90% failure rate. If it was a 90% success, one the one off faliure we would forgive them. I have had similar here, 99% uptime. For the 1% I can forgive IDnet as they do work hard.

Thanks!

None of their excuses hold up to scrutiny. I think they have pretty much oversold it and not done the necessary things to make it run properly as their take-on increased. The length of time they are letting the problem go on is just appalling. I am just glad to be free of it. I expect things to go wrong sometimes, that's just the way things are, but as long as I can get good honest help and support when I need it and not be fobbed off with lies and excuses, I am a happy bunny.

T_M_D · Nov 15, 2009, 14:21:58

Quote from: davej99 on Nov 15, 2009, 12:27:19
Can I wish you a belated welcome to IDNET. It's great to see you are getting a decent service.

But the thing I really like about IDNET is that when problems occasionally arise, the management puts its hand up on this forum and commits to and delivers a fix.

Thanks for the welcome! I chose IDNET for the very reasons you like it. I think honesty from the supplier is a must, it gives the user confidence that things will be put right as quickly as possible and ongoing communication to users is also critical to customer retention. O2 not employing either of these, is, to my mind, the worst things they are guilty of not doing.

Rik · Nov 15, 2009, 15:38:28

If there's an issue here, Tina, we have direct access to the MD's, and you'll often see them, or members of the support team posting in here.

Ray · Nov 15, 2009, 15:40:11

Quote from: Simon on Nov 15, 2009, 13:46:11
Holy cow, what have I done?!

Oddly enough, DR beef rump mini roast.

DR mini Pork loin joint here, Simon.

Rik · Nov 15, 2009, 15:40:47

DR low-salt meat loaf. Is there a theme emerging?

Ray · Nov 15, 2009, 15:43:12

Seems to be, Rik,

Rik · Nov 15, 2009, 15:44:30

You'd think we were DRNetters at times, wouldn't you.

Maybe I should suggest the idea to them?

Simon · Nov 15, 2009, 15:59:23

Quote from: Ray on Nov 15, 2009, 15:40:11
DR mini Pork loin joint here, Simon.

Don't pig out too much, Ray.

Glenn · Nov 15, 2009, 15:59:54

Chicken Tikka here

Ray · Nov 15, 2009, 16:01:23

Quote from: Simon on Nov 15, 2009, 15:59:23
Don't pig out too much, Ray.

I'll try not to, Simon, oink, oink,

Rik · Nov 15, 2009, 16:19:08

Quote from: Glenn on Nov 15, 2009, 15:59:54
Chicken Tikka here

Shere Khan?

Glenn · Nov 15, 2009, 16:23:07

Morrisons

I have ordered some sauces to try

T_M_D · Nov 15, 2009, 16:38:30

Quote from: Rik on Nov 15, 2009, 15:38:28
If there's an issue here, Tina, we have direct access to the MD's, and you'll often see them, or members of the support team posting in here.

Yes, I was following Tredder's post recently and I was impressed with the response from Miriam.

I just hope IDNet never gets too big to care like many other suppliers have done or sells out for big profits to some big corp - I bet IDNet has had its fair share of offers...

Rik · Nov 15, 2009, 16:40:52

Knowing Simon & Tim as I do, I don't think it will happen in my lifetime, they are as passionate about the company as we are - many people here will tell you it's not unusual to get an email from Simon at 4 in the morning, and he personally intervened to check the state of the order for another customer-to-be this weekend.

T_M_D · Nov 15, 2009, 16:45:34

Oddly enough, DR beef rump mini roast.

[/quote]

If you are talking about Sunday dinner, mine is faggots (think there is pig of some sort in them, maybe a teeny bit of beef gut too), mushy peas and chips.

Rik · Nov 15, 2009, 16:47:11

Don't forget the brains.

As you may have gathered, we tend to be foodies here (hence The Pantry) and Donald Russell is an online butcher popular with many of us.

T_M_D · Nov 15, 2009, 16:50:10

Quote from: Rik on Nov 15, 2009, 16:40:52
Knowing Simon & Tim as I do, I don't think it will happen in my lifetime, they are as passionate about the company as we are - many people here will tell you it's not unusual to get an email from Simon at 4 in the morning, and he personally intervened to check the state of the order for another customer-to-be this weekend.

Well beyond the call of duty - that's what I call passion and dedication.