Just upgraded to max, speeds fluctuating

[cleopatra2007]

I have recently upgraded to the ADSLMax, on the 8Mbps.....

Today I also have been getting an average of 2.5mb, with higher pings as well.

Do IDNET line test for the first week, could that be the reason of the lower speeds?

not sure how to work these figures out, so here are the stats from my modem/router. if any one can determine if these are acceptable or do i have similar probs to the author.

Showtime Firmware Version:   3.21
   Line State:   SHOWTIME
   Modulation:   G.dmt
   Annex Mode:   ANNEX_A
   Startup Attempts:   9
   Max Tx Power:   -38 dBm/Hz
   

   
Downstream
   
Upstream
   
SNR Margin   17.9   25.0   dB
Line Attenuation   28.6   15.0   dB
Errored Seconds   67611   68   
Loss of Signal   8   8   
Loss of Frame   0   0   
CRC Errors   0   0   
Data Rate   4224   448   kbps
Latency   INTERLEAVED   INTERLEAVED   

these are the speed tests from today

http://www.speedtest.net/result/639008436.png
http://www.pingtest.net/result/4815337.png

BT SPEED TEST:
Download speed achieved during the test was - 2465 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4224 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps

http://www.thinkbroadband.com/speedtest/results/id/12596764197479625138.html

could anyone tell me if these are normal??

cheers.

[Simon]

    I believe there may be a ten day training period when you upgrade to a Max service, but someone will confirm this, if correct.

[Rik]

Hi and welcome to the forum.

There is a new training period when you move to Max, so some fluctuation is normal as the line finds its level. In fact, the training period is just an excuse for BT to accept no complaints in the first 10 days, your line will continue to train forever.

What strikes me is your low sync speed for that line attenuation. Coupled with the noise margin you have, it suggests your line is flapping, ie losing sync repeatedly. Would you happen to have the stats before you went to Max?

Tell me a bit about your setup would you? What router do you have, where is it located, how long a cable runs from it to the phone socket and is that cable flat or round. Is the socket you use an extension or the master? What sort of master do you have, does it have the removable lower half on the face plate? What else is connected to the phone line, eg Sky box, phones etc.

Sorry for so many questions, but we need to know all that to be of any help, so we might as well get them out of the way at the outset.

[Ray]

 

[cleopatra2007]

Hi
I have an origo A8100 Modem/router (right nest to the pc)
i have an extension lead running form the modem about 2 foot in the main socket.
the plate is just one piece on the phone socket with a filter (ADSL)
and one phone.
No other connections are on these lines.
It would be quite impossible to up route all cables as they run under the flooring, and the pc set up is in a small room in the house, (with an adapter for:-  one phone and the adsl connector. (same as in on the Main BT socket).

I hope this helps my initial query.

I am no means an electrical engineer, so i apologise in advance if i get it wrong

Your comments on how to 'GET ME OUT HERE'.......

I hope i have not left anything out!!
cheers once again. and thank you for your warm welcome.

[cleopatra2007]

Hi
I have now just performed another BT speed test which the results are:
FAQ

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

   Download  Speed
   3149 Kbps
   
0 Kbps   7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 3149 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4224 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps

and the router tests are:

FAQ

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

   Download  Speed
   3149 Kbps
   
0 Kbps   7150 Kbps
Max Achievable Speed

Download speed achieved during the test was - 3149 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4224 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps

Looking a bit better...now that i have unplugged the phone from the socket. But will have to plug the phone back in at some point or else i am unable to use the phone. 

do these look more reasonable....or should i still have concerns??

cheers again. (I am a novice when it comes to broadband jargon..... )

[Rik]

Hi Cleo

First thing I'd suggest is investing in a new filter, I recommend the ADSL Nation xf-1e:

http://www.adslnation.com/products/xf-1e.php

Not all filters are created equal, and if the phone is affecting ADSL, the filter has to be suspect.

I'm a bit confused by this:

i have an extension lead running form the modem about 2 foot in the main socket.
the plate is just one piece on the phone socket with a filter (ADSL)
and one phone.
No other connections are on these lines.
It would be quite impossible to up route all cables as they run under the flooring, and the pc set up is in a small room in the house, (with an adapter for:-  one phone and the adsl connector. (same as in on the Main BT socket).

You seem to be saying you have a filtered master socket, but it's not near the PC, and you have an extension run from that to the room where the PC is. Have I understood you correctly? If so, how is that extension wired, ie from the back of the faceplate to a BT socket, or from the front to a third-party, eg B&Q socket?

If that's not what you meant, could you try and walk me through the wiring again, please, I have slow days.

FAQ

Results Image not loaded

Just curious, but what are you doing when you get that text in your posts?

[cleopatra2007]

Hi

Not all filters are created equal, and if the phone is affecting ADSL, the filter has to be suspect.



I have a recently new adsl filter B & Q i think  (therefore, one phone in extension socket, one phone in safecom adsl filter next to the router)

You seem to be saying you have a filtered master socket, YES but it's not near the PC, THATS CORRECT RUNNING AN EXTENTION  and you have an extension run from that to the room where the PC is. Have I understood you correctly?  YES

If so, how is that extension wired, ie from the back of the faceplate to a BT socket, or from the front to a third-party, eg B&Q socket?

YES FRONT THIRD PARTY SOCKET


Just curious, but what are you doing when you get that text in your posts?
[/quote]
Have no idea

sorry do not know how to do quotes yet!! please forgive me.

is this enough info for you......i again really do apologise...but i am sure with a bit of guidance i will crack it....we all have to learn from somewhere.
i really appreciate your time and patience.
cheers.

[cleopatra2007]

hi
these filters....i am only on ADSL MAX as appose to the adsl4 2mbsp.

do i have to change?? if so do i need one for every phone socket in the house?

cheers

[Rik]

We all started out learning, Cleo, and we still are, we're just at different point on the same road.

To quote someone, the easiest way is to hit the quote button on the message. The trouble with this is that it delivers you the entire text as one quote. However, you can edit that to break it up, eg

is this enough info for you......i again really do apologise...but i am sure with a bit of guidance i will crack it....we all have to learn from somewhere.
i really appreciate your time and patience.

Can become:

is this enough info for you......i again really do apologise...but i am sure with a bit of guidance i will crack it....we all have to learn from somewhere.

i really appreciate your time and patience.

using quote markers, ie

Code Select Expand

[quote]is this enough info for you......i again really do apologise...but i am sure with a bit of guidance i will crack it....we all have to learn from somewhere.[/quote]

Is there any chance that you can (a) try a different filter and (b) try the router at the master socket with the extension unplugged. I have a suspicion that the filter is faulty and that the extension is picking up noise, because it probably has the ring wire connected.

i really appreciate your time and patience.

It's why we're here.

[Rik]

these filters....i am only on ADSL MAX as appose to the adsl4 2mbsp.

do i have to change?? if so do i need one for every phone socket in the house?

Anything which plugs into the line must go through a filter. Any unfiltered device is, at best, going to make the line noisy but normally it will stop ADSL completely.

All filters should be ADSL, ADSL Max and ADSL 2+ compatible, but as I said, not all are created equal, and I do recommend the ADSL Nation ones for that reason.

[cleopatra2007]

Hi Rik,

and once again...apologies if i appear repetitive,  thank you so much for your very welcomed advise.

I will take on board on the filter that you have suggested and get onto it straight away.
if i may... once i have received my new filter and installed... i repeat the test once again...in order that you can confirm that this is what my problem has been.
Until then.. if you have any further thoughts for my problems, then please do leave them.

Thank you all in this learning process, (hopefully one i will get the hang of it.)

thanking you all.

cheers

Cleo.

[Ted]

Hi Cleo

Just one thing, always turn the power off to the router before you unplug the phone line, for instance, changing the filter. Make your changes and then power the router back up. This will  prevent the exchange equipment from thinking there is a problem with the line suddenly disconnecting.

[cleopatra2007]

Hi

Here are more stats from today....they are defo fluctuating.

ADSL STATUS

   Showtime Firmware Version:   

3.21
   Line State:   SHOWTIME
   Modulation:   G.dmt
   Annex Mode:   ANNEX_A
   Startup Attempts:   10
   Max Tx Power:   -38 dBm/Hz
   CO Vendor:   


   
Downstream
   
Upstream
   
SNR Margin   19.0   25.0   dB
Line Attenuation   29.0   

15.5   dB
Errored Seconds   67623   71   
Loss of Signal   9   9   
Loss of Frame   0   0   
CRC Errors   15   1   
Data Rate   4224   448   

kbps
Latency   INTERLEAVED   INTERLEAVED   


The support team have today emailed to confirm:

BT have advised the exchange is getting busy at peak times however which
means that speeds experienced will fluctuate at different times of the
day however the speeds returned will still remain within acceptable
levels. The exchange is due for upgrade to make further bandwidth
available which should complete in the next 10 working days.

So we will see and keep our fingers crossed. Hope things DO improve.

Cheers.

[Rik]

It's a problem we're seeing a lot of late, Cleo, BT simply aren't keeping their network up to scratch, supply not meeting demand for the services they sell.

[Sebby]

[MisterW]

and that the extension is picking up noise, because it probably has the ring wire connected.

That's very likely the culprit!
Sorry to butt in with my big wooden spoon and stir it, but...

Basically a decent line with an attenuation like yours of 29db should be able to synch close or at the max 8128k with a target SNR set at the default 6db. Your line is only synching at 4224k, your SNR margin is at 19db, indicating that the target has been raised to 15db to attempt to stablilise the line. Your error counts are also high ( although the router stats dont give an 'uptime' ) this again would indicate that the line is noisy.
Ideally you need to try connecting your router directly to the BT test socket, thats the socket behind the removeable faceplate on the Master socket. Connecting there will eliminate all your internal wiring. Is it possible to connect there, even if only temporary, and get the router stats to see if the synch speed improves and the error counts drop.
Also is it possible to beg,borrow or steal another router to see if that improves the synch ( or just to elimate the router as the culprit )?
I'm sorry but none of your speed tests seem to indicate an exchange problem they are both giving perfectly reasonable download speeds given your IP Profile of 3500. The only way you're going to get any improvemnt is to get the profile up and that means getting the synch rate up to something more sensible for your line.

[cleopatra2007]

Ideally you need to try connecting your router directly to the BT test socket, thats the socket behind the removeable faceplate on the Master socket. Connecting there will eliminate all your internal wiring. Is it possible to connect there, even if only temporary, and get the router stats to see if the synch speed improves and the error counts drop.
Also is it possible to beg,borrow or steal another router to see if that improves the synch ( or just to elimate the router as the culprit )?

Hi thank you all for your advice.

Unfortunately the master socket does not have a test socket behind the plate and the socket that i use for the line connection is in the kitchen, (as that is the nearest to where the pc set up is)  that also is the same (no test socket)
I'm not quite sure in this instance which would be the master in this case.

And i do not have a spare router and i do not know anyone who has got one, only person i know and they are on cable, so theirs will be different.

So it looks like i'm back at square one.

[Glenn]

Cleo, you can call support and ask if they have a test router available.

[Rik]

The master socket is the one with the big capacitor in it, Cleo. How long is the lead from kitchen to router and is it round or flat? Whereabouts in the UK are you?

[cleopatra2007]

Hi Rik

Both the sockets are the same, I believe that I have the old version plates, Not the NTE5. So therefore unable to conduct any tests.

The distance is 4 foot away. I'm in Lancs.

Cheers.

[cleopatra2007]

and the cable is flat. (an extension from the socket to the router). the cable for the router is the RJ45, i believe and is only 2 meters.

[Rik]

Get rid of that flat cable and get a round one, Cleo. Flat cable don't use twisted pairs, the twist reduces noise pickup, so you currently have an aerial picking up all the noise it can find.

If IDNet can't lend you a router, let me know.

[cleopatra2007]

Hi Rik
sorry which cable ?? I take it you mean the extension lead?
Me derr this morning

[Rik]

The flat one, if that's the extension.