limited or no connectivity

coreservers · Nov 27, 2009, 16:19:11

odd one this
went to switchon the pc very early this morning. before leaving for work.
it came up with limited or no connectivity between itself and the router (internet light looked fine). So to test I switched on the 360 which is wired to port 4 in the netgear. unable to connect to xbox live. testing again showed no connection between end point and router. So I rebooted the router, leaving the power out for 5 minutes (why doesnt the NG have a nice switch!)

this seemed to resolve the issue as the xbox could connect again.
defo not a broadband issue though

Rik · Nov 27, 2009, 16:20:54

Sounds as if the router had 'got confused' and needed a re-boot.

Glenn · Nov 27, 2009, 16:23:53

Sounds like the routers DHCP service had stopped working

Rik · Nov 27, 2009, 16:25:51

For the more technical explanation.

Sebby · Nov 27, 2009, 17:08:58

cavillas · Nov 27, 2009, 17:47:53

It had a bad hair day.

coreservers · Dec 02, 2009, 20:07:59

well I'm guessing it's another bad hair day, as it's just done it again, this time halfway through a session of assassins creed 2 on 360. suddenly, disconnected from xbox live. and internet went as well. hope the router aint going faulty, only had it a few months

coreservers · Dec 02, 2009, 22:51:25

and again. I had to power down the router again. as I could not see from pc to router or from 360 to router. This is getting worrying

Fox · Dec 02, 2009, 23:01:30

Sounds a bit like my old D-Link router just before it shuffled off its mortal coil and died on me. If it is dying look on the bright side, at least its still under warranty.

Lance · Dec 03, 2009, 07:07:41

I agree with Fox, it certainly does sound like the router is dying.

coreservers · Dec 04, 2009, 19:30:35

well it finally went tonight. so I stuck in my Belkin G. and it seems that it can only synch at 2mb max

Download speedachieved during the test was - 2041 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7666 Kbps(DOWN-STREAM), 1220 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps

I'm certain it's a router issue, not exchange. think I'll be looknig for another netgear!

Lance · Dec 04, 2009, 22:46:57

It's not your sync which is 2mb, it's your throughput. The throughput is way below what it should be so it strongly suggests exhange congestion is an issue.

coreservers · Dec 04, 2009, 23:05:40

the reason I say that is right up until the router went last night. I was getting 7mb. now the new router is in I'm getting 2mb.
surely not a coincidence

coreservers · Dec 04, 2009, 23:16:32

and if exchange congestion surely by now 23.13 it should be increasing instead it's down to 1.16mb and the wondrously rubbish bt speedtester, gives the following error

FAQ

Performance Tester is unable to run the speed test for your telephone number:. Please check that it is the correct telephone number for your service. Did you follow all the instructions given on the website, before initiating the speed test. If not, then please follow all the instructions carefully and try to run the test again.If you believe it is the correct number for your service and you have followed all the instructions then please ask your Service Provider whether you can use Performance Tester to test your Broadband speed. If yes, then ask him for the Service ID of your broadband connection and try again with this Service ID along with your Telephone Number. If this problem persists, raise the issue with your service provider.

Dot ya just love britain, the country where nothing works (unless you've screwed a bank, then you gt a huge bonus)

Rik · Dec 05, 2009, 11:37:19

I agree with Lance, the sync speed is OK, the throughput it low, despite the profile. It has to be a congested VP or VLAN. When that happened to me, support got BT to rebuild my circuit and things have been fine since.

coreservers · Dec 05, 2009, 12:21:00

do you remember the last time BT rebuilt my circuit, I was off for a week, as none of them knew how to do it. in fact they rebuilt it as a datastream circuit! I have another netgear D834G I'm about to configure. The belkin G is quite reknowned for very slow speeds.

Rik · Dec 05, 2009, 12:33:30

I'm hoping they've learnt since then...

coreservers · Dec 05, 2009, 13:14:36

well well well, fitted the new netgear, with a wee bit of out of hours support from Simon. Thanks very much Simon indeed.

and I'm back up to 7mb! straight away.

remember belkin G poor connection rate! you heard it here 1st

Thanks for all teh advice once again tho

Glenn · Dec 05, 2009, 13:16:44

Sebby · Dec 05, 2009, 16:34:31

Just a thought, perhaps the Belkin needed a firmware update? Anyway, glad it's all working.

Rik · Dec 05, 2009, 17:52:15

Simon never sleeps.