Announcement re Peterborough BRAS issue

Simon_idnet · Dec 23, 2009, 10:45:54

Yesterday BT told us that they had fixed the problem. They hadn't. This morning they say that they have now fixed it properly. So far, the lines that we are monitoring, have been stable...

Rik · Dec 23, 2009, 10:48:06

AAISP are becoming known for their bluntness. Whilst it's fun for us, I wonder what it's doing to their relationship with BT?

Rik · Dec 23, 2009, 10:58:58

See also the announcement here.

joll200x · Dec 23, 2009, 11:08:56

Quote from: Sarah on Dec 23, 2009, 10:16:39

This is BT?:

That's me digging a hole large enough to put BT and their poor services in!

Rik · Dec 23, 2009, 11:15:05

There isn't anywhere to dig a hole big enough, surely?

bobleslie · Dec 23, 2009, 12:37:09

Quote from: Rik on Dec 23, 2009, 10:48:06
AAISP are becoming known for their bluntness. Whilst it's fun for us, I wonder what it's doing to their relationship with BT?

It seems to work very well for them, actually, Rik.

The 'No B.S.' sign on their site says it all. They get on fine with those in BT who don't try it on, and they've done a lot of work with BT to improve the latter's systems.

However, there still appear to be some in BT who try and be obstructive and pretend there are no problems. That's when the proverbial hits the fan.

Rik · Dec 23, 2009, 12:46:07

BT do seem to have a dark side, where they put their heads in the sand and proclaim "We can't see anything wrong, therefore all is well, no matter how many people tell us otherwise."

bobleslie · Dec 23, 2009, 13:27:52

They can't do that so easily with Adrian's lot. Their monitoring systems are quite effective, and they often seem to know about a problem and its likely cause before BT.

They also know quickly, and can prove, whether a fault has been fixed properly. This really annoys some in BT who allegedly may return a fault as fixed when it isn't. It gets bounced back as 'unfixed' in double quick time together with notes on where the fault actually is.

Quite unsettling for some in BT, but for others, the real engineers and problem solvers, it can be very useful. Those that bother to read the notes, that is.

They may seem hard on BT at times, but when it's a problem at AA's end, then activity becomes obsessively frenetic. Quite a revelation actually to watch them beat themselves to pulp sorting out their own problems.

I don't know how they compare with other ISPs - others don't even allow you to control and administer your own line, let alone allow you into the minutiae of their relationship with BT - but it's fun watching all the breast beating, and I can't fault the end product so far.

Rik · Dec 23, 2009, 14:18:37

I do know that IDNet do a lot of badgering, Bob, I've heard Brian in full flood on the phone to BT.

I think what we hear, compared to A&A customers is down to a difference in style.

Sarah · Dec 23, 2009, 14:55:18

If Peterborough does it again, not sure what words the A&A blog will be left with

Rik · Dec 23, 2009, 15:03:45

They probably won't include Happy Christmas.

bobleslie · Dec 23, 2009, 16:12:05

Quote from: Sarah on Dec 23, 2009, 14:55:18
If Peterborough does it again, not sure what words the A&A blog will be left with

Perhaps they'll start joining two or three of them together.

Rik · Dec 23, 2009, 16:17:45

Or they could do a Tricky Dicky...

klipp · Dec 23, 2009, 17:07:06

It's starting again...............

Rik · Dec 23, 2009, 17:11:38

Let support know quickly.

PuncH · Dec 23, 2009, 17:55:53

All OK here so far...but it normally doesn't start until 7-8pm

PuncH · Dec 23, 2009, 19:14:07

I've just noticed I've lost around 2000kbps sync speed as a result of the Peterborough effect!

Do you think it's worth asking IDNet if my profile could be reset? Especially as it's BT's doing!

klipp · Dec 23, 2009, 20:11:46

Punch do you lose sync when the trouble occurs?

My Profile hasn't been affected because although I can't connect to any sites, my router still remains synced as per normal...

PuncH · Dec 23, 2009, 20:48:14

Hi Klipp

Nope, I stay sync'd all the time, but I did lose sync this afternoon and the router re-sync'd immediately at a speed approx 2000kbps slower.

I have a feeling I know what it is now...when the trouble first started IDNet made a change to my profile which would make things much more stable for me. This was before we all really knew what the trouble was.

Sarah · Dec 24, 2009, 10:22:27

No problem last night hooray, it was possible to run a very long webcast stream without a stutter.
(The last long night of the UN COP in Copenhagen - UNFCCC Webcast)
Thanks to all if this is resolved.

Rik · Dec 24, 2009, 10:27:22

cwmusson · Jan 01, 2010, 21:24:10

Is Peterborough still broken? I've been away since the 23rd and got back today. I still have the same problems as before (connection losses and no download speed when the router says "connected"). It was working OK from 5-9pm but the familiar problems are happening again. I'm having to send this using a mobile broadband connection as idnet is not working, even though it says "connected".

klipp · Jan 01, 2010, 21:27:57

Can confirm it is once again knackered.

cwmusson · Jan 01, 2010, 21:39:04

Thanks, klipp. I hoped it might be fixed after being away for a week :-(

klipp · Jan 01, 2010, 21:45:09

Ironically it was working fine the week you were away lol.