Announcement re Peterborough BRAS issue

[cwmusson]

It's still broken, so 90 minutes downtime at peak time so far.  It's just as well that the BBC have come up trumps with the programmes on BBC4 TV tonight.  Glad I'm not relying in iplayer though ...

Connection is completely down at the moment. There seems to be a variety of error states:

- No connection whatsoever, red light on router
- Green light on router but login doesn't happen "LCP is allowed to come up"
- Seemingly connected and logged in but nothing works, not even DNS
- Connected and logged in, DNS works, but no download speed.  Ping to www.idnet.net sometimes works slowly and sometimes does not work.

It seems to randomly cycle through all the above.

[klipp]

At the risk of ranting, I think it's disgusting that this problem has been left to affect probably thousands of internet users for weeks now.  It is time for BT to pull their finger out.

[cwmusson]

It's now 3 hours downtime.  I have reported this to support via email. I am wondering when the BT monopoly* has to start paying compensation due to weeks of substandard service.

* My street can't get Virgin and my exchange doesn't have o2/be.  We can get sky on an llu but that doesn't count as you have to also get sky tv for that, so BT is still a genuine monopoly in my street.

My current thought is that BT generally do things badly and that the BBC generally do things well, so the monopoly parts of BT should be given to the BBC to manage.


I used to work for BT.  The ordinary workers and lower management work hard to provide services to their customers. However the middle to upper management structure is all about empire building so good work by proper workers is destroyed by management. I left BT 9 years ago but people I know who still work there say it's still the same.

[cwmusson]

I had a reply from support (Miriam) on 1 January which is why I am an idnet customer.

BT will be looking into this critical issue affecting many customers in 2 or 3 days time.


This astounds me.

I work for a small company.  If we had a critical issue affecting many customers and only looked at it in 2 or 3 days time we would be out of business before it was looked at.

Grrrrrr.

[cwmusson]

4.5 hours no broadband

[PuncH]

I had problems again last night. Pretty much no internet from around 7pm to 2am. Even though the router said I was connected.

[Rik]

Don't worry, it's not just Peterborough being picked on.

[Rik]

I've checked with support, the issue is definitely ongoing, but IDNet are unable to chase BT until Monday, as the team specifically dealing with it haven't been at work since December 24.

[Gary]

I've checked with support, the issue is definitely ongoing, but IDNet are unable to chase BT until Monday, as the team specifically dealing with it haven't been at work since December 24.

How on earth can a team dealing with such an outage just take so much time off, or why can another team not have been put in place to solve this? Other service industries run over the holidays 

[Rik]

Good question, Gary, for which I have no answer. My line's now been down a week because BT don't seem to be working.

[joll200x]

as other have said, top marks for IDnet support and thanks to Miriam for replying to my email at gone midnight this morning! BT's behaviour is shocking, it's a totally different story when they are the customer and they are expecting  (for example) a replacement firewall on christmas eve. you've never heard so much shouting and screaming! its a shame they dont pass on any of these SLAs to their customers be them business or domestic customers.

[Rik]

Couldn't agree more.

[cwmusson]

It appears to be temporarily fixed now.  I guess complete connection loss is not important enough for BT to pay their engineers to work outside office hours.

Did you know that there is a BT board member who used to be a NuLab cabinet minister?  How do you spell those words beginning with "monopol..." and "corrup...".

[Rik]

Y & T?

[cavillas]

I think it's about time we contacted our local Mp's, Ofcom, newspapers and telvision to highlight this and other BT issues that now affect so many peoplethroughout the country.  The organization is a shambles and has to be restructured and made legally accountable for its perfomance and service.

[klipp]

It appears to be temporarily fixed now.

It always happens in the evening.

[PuncH]

It always happens in the evening.

Yup...around 7pm ish usually.

[Technical Ben]

Ignor the post, silly forum not liking me having 2 windows open in FF. 

[Rik]

It gets confused as to which session is the live one.

[PuncH]

I don't know about the other guys affected by this problem but it happened again for me last night, but not until around 10pm.

[klipp]

Router log shows "LCP allowed to come up" during the small hours of this morning.  I must say it was fine yesterday evening though.

[Rik]

You sometimes get the feel that BT toss a coin to decide who to affect when.

[Ray]

You sometimes get the feel that BT toss a coin to decide who to affect when.

I agree, Rik, I'm sure BT's capacity is severely compromised in some areas, I can get speeds around 6.9Mbs before 9:00am and after 9:30pm but falls to this abysmal level during the main part of the day: -

Test1 comprises of Best Effort Test:  -provides background information.

   Download  Speed
   2282 Kbps
   
0 Kbps   7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 2282 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

[Glenn]

Welcome to my world Ray  I sync at 2400kbs with a throughput of around 1800kbs

[Technical Ben]

I don't know about the other guys affected by this problem but it happened again for me last night, but not until around 10pm.

Um... I hope that was not me downloading blender, terragen and a load of art resources. It seems to strangely correlate to my internet usage! :O