Update to Peterborough issue

[miriam_idnet]

BT believed they found and resolved the issue causing packet loss and intermittent connectivity yesterday afternoon however after monitoring customers circuits we found this was not the case.

This morning, however, they have identified an issue with some ports, these ports were shut down at approximately 9.45am and traffic was switched to alternative ports.

Our monitoring suggests that at this time stability appears to have been restored. That said, we and BT are continuing to monitor the situation.

[Rik]

Thanks, Maz. 

Have a great Christmas.

[miriam_idnet]

We have received several reports that the issue causing intermittent connectivity, packet loss and slow speed appears to have returned.

We have made contact with the specific team within BT, they are looking into this again as we speak.

As soon as we receive an update from them we will post details on both the Network Status page and IDNetters forum.

Regards,

Miriam
IDNet Support

[Rik]

Thanks, Miriam. 

[miriam_idnet]

BT are setting up monitoring to be carried out between 6.30pm 04/01/10 and 5am 05/01/10 to try an identify the root cause of the issue.

We will be in touch with them again as soon as their desk opens at 9am and will update the Network Status page and IDNetters forum accordingly.

Regards,

Miriam
IDNet Support

[Glenn]

Thanks, Miriam

[miriam_idnet]

UPDATE TO PETERBOROUGH ISSUE

Having monitored the fault in progress between 6.30pm 04/01/10 and 5am 05/01/10 BT have captured logs which are now being reviewed.

We have been assured a further update with more detail will be available before 1pm today. 

The Network Status page and IDNetters forum will be updated accordingly.

Regards,

Miriam
IDNet Support

[Rik]

Thanks, Miriam. Shame Ian Livingtsone doesn't live in the area, isn't it.

[miriam_idnet]

UPDATE TO PETERBOROUGH ISSUE

BT have identified a link on the core network which appears to have been causing the fault condition, traffic is now being routed through a different link.

Monitoring will now commence, should the issue return further investigation will be carried out.

Regards,

Miriam
IDNet Support

[Rik]

Thanks, Miriam. Nice to know that they get there eventually.

[miriam_idnet]

UPDATE TO PETERBOROUGH ISSUE

Further to the works carried out on 05/01/2010 BT replaced a card in the exchange.

Monitoring continues.  Should the issue return further investigation will be carried out.

Regards,

Miriam
IDNet Support

[Rik]