Excess bandwidth over Christmas

[T_M_D]

AAISP did  but we are amongst the very few as you say

Yes indeed, Gary. I suspect it might not be repeated next year now though, or maybe it will, but with a limit on it - it probably is a bit too generous to give people carte blanche to download without limit. Tina.

[FoxtrotEcho]

The last word I have from IDnet on this is a note of their intention to charge. I accept others my be in better shape on that. Good for them, I'm not in that fortunate position of having official inside knowledge in front of me, I'm just an average customer.

During the course of a year, I check my stats more or less every day, I take great care to stay within the set limits, and in over 2 years have only ever once attracted a £6 excess use charge, and I now know what to allow for to make sure that can't happen again.

Pretty much every month I use less than I paid for. Some months I use exactly what I paid for. I even have to write to friends and ask that they don't send attachments in e-mail as I have this cap thing in place, they struggle with the concept, but mostly remember to exclude me from bulk mails they may want to share with a circle of mutual friends.

Until I got that "offer" from IDNet I was on target for this month as ever. I took it on face value, and now I am told of IDNet's intention to charge me. I have nothing official to say it's any other way. And I've just had some password trouble on this forum, first time that's ever happened <shrug>.

Sorry for being unhappy about all that, I gather it's not to some people's taste.

Have a happy new year anyway if you find you can.

[Gary]

The last word I have from IDnet on this is a note of their intention to charge. I accept others my be in better shape on that. Good for them, I'm not in that fortunate position of having official inside knowledge in front of me, I'm just an average customer.

During the course of a year, I check my stats more or less every day, I take great care to stay within the set limits, and in over 2 years have only ever once attracted a £6 excess use charge, and I now know what to allow for to make sure that can't happen again.

Pretty much every month I use less than I paid for. Some months I use exactly what I paid for. I even have to write to friends and ask that they don't send attachments in e-mail as I have this cap thing in place, they struggle with the concept, but mostly remember to exclude me from bulk mails they may want to share with a circle of mutual friends.

Until I got that "offer" from IDNet I was on target for this month as ever. I took it on face value, and now I am told of IDNet's intention to charge me. I have nothing official to say it's any other way. And I've just had some password trouble on this forum, first time that's ever happened <shrug>.

Sorry for being unhappy about all that, I gather it's not to some people's taste.

Have a happy new year anyway if you find you can.

Can you not reed your own portal? Or RSS feed and see the words FREE? Sorry for sounding blunt but read what it says on the site, read your feed and portal, its not a conspiracy its not anything you may be thinking, what you have used between the dates IDnet stated is free, that is that, it really is a s simple as looking at the information at hand. Also you only pay £1 per gig over, its hardly extortionate, but in this case its free, the email was sent out by a computer system, not programmed for the change, which was very last minute, so whats the issue

[FoxtrotEcho]

Can you not reed your own portal? Or RSS feed and see the words FREE? Sorry for sounding blunt but read what it says on the site, read your feed and portal, its not a conspiracy its not anything you may be thinking, what you have used between the dates IDnet stated is free, that is that, it really is a s simple as looking at the information at hand. Also you only pay £1 per gig over, its hardly extortionate, but in this case its free, the email was sent out by a computer system, not programmed for the change, which was very last minute, so whats the issue

All I get by reading my own portal is another contradictory version of how things are. At present free is ahead by one vote, two say free one says here's the bill you're getting.

If any of us says it's free right now, we are speculating. Fact.

[Gary]

If any of us says it's free right now, we are speculating. Fact.

No not fact, Idnet said free between the stated dates. FACT, I am not going to pursue this, its there in black and white, if you choose to ignore that, its up to you.

[Rik]

If any of us says it's free right now, we are speculating. Fact.

I'm not, I've spoken to IDNet.

[Gary]

I'm not, I've spoken to IDNet.

I'm with him    because Rik, would not lie about that. And also because he shares his DR fetish with the forum

[T_M_D]

The last word I have from IDnet on this is a note of their intention to charge. I accept others my be in better shape on that. Good for them, I'm not in that fortunate position of having official inside knowledge in front of me, I'm just an average customer.

During the course of a year, I check my stats more or less every day, I take great care to stay within the set limits, and in over 2 years have only ever once attracted a £6 excess use charge, and I now know what to allow for to make sure that can't happen again.

Pretty much every month I use less than I paid for. Some months I use exactly what I paid for. I even have to write to friends and ask that they don't send attachments in e-mail as I have this cap thing in place, they struggle with the concept, but mostly remember to exclude me from bulk mails they may want to share with a circle of mutual friends.

Until I got that "offer" from IDNet I was on target for this month as ever. I took it on face value, and now I am told of IDNet's intention to charge me. I have nothing official to say it's any other way. And I've just had some password trouble on this forum, first time that's ever happened <shrug>.

Sorry for being unhappy about all that, I gather it's not to some people's taste.

Have a happy new year anyway if you find you can.

Ian, if you go to IDNet web page and log in with your customer details of username and password (emailed to you by IDNet when you joined) you will be able to see that your usage between Christmas and New Year is flagged up as being 'Free'.  IDNet is NOT going to charge you! If you don't like your monthly download limit you can always upgrade it to a higher limit, obviously it will cost you more and that is as it should be given the nature of broadband. Tina.

[sobranie]

Miriam has advised;
Quote:
Hi Rick,


Apologies for any confusion caused, i can confirm this was an automatic
system generated email and should be discarded, bandwidth used between
25th December and 1st January are indeed free.

Kind regards,

Miriam
IDNet Support

Unquote.

Time to close this thread methinks

[Rik]

I agree, Rick. That's two confirmations from IDNet, and it's sad that some people are seeing a generous gesture in the light in which they are.

[T_M_D]

I'm with him    because Rik, would not lie about that. And also because he shares his DR fetish with the forum

What's Rik's 'DR fetish'?

[Rik]

Donald Russell, the online butcher (not to mention the poultry and fish), Tina. I'm a big fan of theirs.

[Gary]

What's Rik's 'DR fetish'?

Ahh its meat based, that sounds bad.... but have a look in the pantry section 

What he said 

[Glenn]

We hadn't noticed, honest.

Donald Russell, the online butcher (not to mention the poultry and fish), Tina. I'm a big fan of theirs.

[Rik]

 

[T_M_D]

Donald Russell, the online butcher (not to mention the poultry and fish), Tina. I'm a big fan of theirs.

Ah. Oh yes, I remember you mentioning DR on this forum. I must try them out myself some time  

PS - really, really sorry for posting about the freebie, I wasn't ever suggesting anything untoward by IDNet, I was just querying the email, but I should have checked my account online. I feel pretty bad about it. It is a very generous offering by IDNet. Tina.

[T_M_D]

Perhaps IDNet could offer its customers a free DR gift voucher next Christmas?   

[Rik]

Don't feel bad, Tina, you asked a valid question.

DR is worth the extra cost, the meat is wonderful, as are most things. Just avoid their 'ready meals' which are generally a bit bland. Do try their chickens if you like chicken, it's like chickens used to be when I was a kid, a real treat. Shame they don't do turkey yet.

[FoxtrotEcho]

I'm going to leave it alone, I'm only a couple of Gb over as things stand, and I want it to stay that way. I can't behave responsibly AND continue to use the "freebie". I've footed the bill for far too many "administrative errors" belonging to other people down the years.

I'd like to think you will all be proven to be correct. I'd really like to be wrong about it when all is said and done. It is all most unfortunate.

A last thought to ponder - if any other household utility said "it's off the meter over Christmas", would you take it on face value, or question it? I do mean ponder too, I can't see any point discussing this one further.

[Rik]

If you won't take my word for it, and you won't take Rick's, both of us having checked with IDNet, if you've looked at the RSS feed or your account portal, and seen the free but don't accept it, I really don't know what else to suggest. You could try emailing support yourself if you won't believe us.

[T_M_D]

Don't feel bad, Tina, you asked a valid question.

DR is worth the extra cost, the meat is wonderful, as are most things. Just avoid their 'ready meals' which are generally a bit bland. Do try their chickens if you like chicken, it's like chickens used to be when I was a kid, a real treat. Shame they don't do turkey yet.

Thanks Rik. Ah, I know exactly what you mean about how delicious chicken was as kids. Golden brown crispy skin and plump, juicy breast. Not the flabby and hardly-any meat on the breast fare that today's offerings have.

[Gary]

I'm going to leave it alone, I'm only a couple of Gb over as things stand, and I want it to stay that way. I can't behave responsibly AND continue to use the "freebie". I've footed the bill for far too many "administrative errors" belonging to other people down the years.

I'd like to think you will all be proven to be correct. I'd really like to be wrong about it when all is said and done. It is all most unfortunate.

A last thought to ponder - if any other household utility said "it's off the meter over Christmas", would you take it on face value, or question it? I do mean ponder too, I can't see any point discussing this one further.

AAISP did FE and they meant it as did Idnet. Something for you to ponder, you have to remember these are small companies not massive providers like O2 and TT, so when they say they are giving you something free, they do mean it as their reputation is on the line, they cannot act irresponsibly like bigger companies and absorb the backlash.

Happy new year.  

[Rik]

Thanks Rik. Ah, I know exactly what you mean about how delicious chicken was as kids. Golden brown crispy skin and plump, juicy breast. Not the flabby and hardly-any meat on the breast fare that today's offerings have.

Exactly, theirs is full of flavour and well worth the eat - it's satisfying (and has no added water, salt etc!). Now, about the beef...

[T_M_D]

Exactly, theirs is full of flavour and well worth the eat - it's satisfying (and has no added water, salt etc!). Now, about the beef...

My mouth is watering....

[FoxtrotEcho]

If you won't take my word for it, and you won't take Rick's, both of us having checked with IDNet, if you've looked at the RSS feed or your account portal, and seen the free but don't accept it, I really don't know what else to suggest. You could try emailing support yourself if you won't believe us.

No, no, I think yo are missing the point, you have it writing I don't, and there lays the difference.

I could quote all you have said here today and IDNet could simply say "heresay" and that would be unarguably the case, sadly.

I guess it is about trust, and I am in no position to trust as things stand, and especially given what I have in writing so far.

For the record, the portal has from time to time given misleading information too, and I have screen grabs to demonstrate that.