Printer problem

Den · Jan 09, 2010, 11:54:51

HELP! This morning I tried to print and it said printer not on line. Tried unpluging printer and it came up with device not recognised, changed the usb printer lead and pluged it in direct (not through hub) with the same result.
Uninstalled printer and driver, rebooted computer and using Canon disk tried to reinstall. All goes well untill I reach the part where it says plug in printer and turn printer on and the it says "printer not found". All this points to the printer usb port faulty but why it was working last night and nothing has changed. What the hell is going on? HELP

kinmel · Jan 09, 2010, 12:04:14

I assume your motherboard USB port is the same USB type as the printer ie both USB 1 or USB2

Are the USB ports listed as working OK in Device Manager ?

have you tried the Add Printer option in Control Panel ?

Glenn · Jan 09, 2010, 12:07:45

Try deleting ALL the USB hubs and ports via the Control Panel, then let it rediscover the devices.

Den · Jan 09, 2010, 12:20:52

Just tried "add a printer" from control panel. It says it's installed but then tries to print a test page and says printer not responding and will not print.

Den · Jan 09, 2010, 12:25:42

Just tried printing direct from memory card and prints OK just will not communiacte with computer.

Steve · Jan 09, 2010, 12:30:48

Which Canon printer is it Den?

kinmel · Jan 09, 2010, 12:36:20

Quote from: Den on Jan 09, 2010, 12:20:52
Just tried "add a printer" from control panel. It says it's installed but then tries to print a test page and says printer not responding and will not print.

delete all the existing printers and try Add Printer again

Den · Jan 09, 2010, 12:39:56

iP6700D.
Just ran hardware and device trouble shooter and it says " Windows has stopped this device because it has reported problems. (Code 43)" this is for port#0002.hub_#0005

The only other printers there are not hardware printers.

Glenn · Jan 09, 2010, 12:40:40

http://www.idnetters.co.uk/forums/index.php?topic=18092.msg436079#msg436079

kinmel · Jan 09, 2010, 12:45:16

post deleted - idiot on keyboard

Den · Jan 09, 2010, 12:46:29

and I thought I was the dummy

kinmel · Jan 09, 2010, 12:47:54

Quote from: Den on Jan 09, 2010, 12:46:29
and I thought I was the dummy

Oh no, there are plenty of us about. You need never go short

Den · Jan 09, 2010, 12:52:11

Does any one know what Code 43 is?

Glenn · Jan 09, 2010, 12:54:34

http://support.microsoft.com/kb/310123

Steve · Jan 09, 2010, 12:58:00

So its either the usb port or the printer I presume. Glenn's suggestion in detail

A. Click on Start
B. Right Click on Computer
C. click on Properties
D. Click the Device Manager button.
E. Expand Universal Serial Bus controllers section.
F. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
G. Restart the computer, and allow the computer to reinstall the USB controllers. See whether it works

Den · Jan 09, 2010, 13:48:29

Thanks all

Just deleted each device (had to start and work from the bottom as the top one stopped the mouse working) and rebooted the computer and all is working again now. I would just like to know what caused it so I can try to prevent it happening again. I must admit I was at the point of backing everything up (accounts etc') and reinstalling Windows 7 and all the fun and games that would have caused, might yet soon.

Glenn · Jan 09, 2010, 13:52:12

A corrupt OS USB port driver would be my guess Den. Deleting then allows the OS to reload a good version of the driver.