Profile has been lowered?

[Wooloff]

I noticed this morning that my connection seemed a little slow as I ran the BT speedtest and this is what I got,

Download speedachieved during the test was - 1175 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps


My profile has gone down from 7150 kbps to 1250 kpbs. I've not had any problems with the speed or connection over the last few months, so I'm unsure as to why my profile as been lowered.

Who do I need to speak to about getting it raised back to what it was just a few days ago?

Thanks for any help

[Rik]

You've had a low speed sync event in the past day or so. You don't need to do anything, the profile will recover automatically in the next five days - should be quicker for the speed difference you have, 1440-1727k was the speed at which you would have synced.

Have you got much attached to the phone line?

[Wooloff]

You've had a low speed sync event in the past day or so. You don't need to do anything, the profile will recover automatically in the next five days - should be quicker for the speed difference you have, 1440-1727k was the speed at which you would have synced.

Have you got much attached to the phone line?

Thanks for the quick reply

Only 1 phone connected to the line. Will I need to reboot/reset my router in a few days or will things go back to how they were on their own?

[Rik]

Don't re-boot as that will start the clock over. After five days, if it hasn't recovered, re-boot, then call support if you haven't regained your profile.

[Wooloff]

Will do. Thank you for the help.

[Rik]

NP.

[Wooloff]

Everything is back to normal now



Thanks again for the advice and information.

[Rik]

 

Thanks for letting us know.