Router password problem

[DarkStar]

I have a Netgear DG834v4 wired router which was preset for me by IDNet when I bought it, just plugged in and away.
This morning I decided to change the password to something a bit more secure than the default one that IDNet put in it. When I had put in the new password I got a pop-up (screenshot attached). In this I typed my new password, another pop-up, typed in password again, another pop-up. Same cycle if I tried my old password so logged out of the router set up and tried again an hour later, same problem. Down in the task bar (?) I get "waiting for 192.168.0.1". When I cancel the pop-up I get a blank page saying "System authentication failed". And RouterStats-Lite no longer works, it opens but doesn't log anything, click start, nothing happens.
Before I contact IDNet or go trawling the net for the manual does anyone know the answers to this problem. Is it as simple as a reset to factory presets or not?  

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[Steve]

I think a paper clip in the back should reset to  factory defaults including password

[Ray]

Some more info here on the Netgear site

[PuncH]

it's asking you for the username/password to access the router setup by the looks of it. which is different to your idnet username etc

[DarkStar]

Thanks for the answers, I suspected that a paper clip reset would be the answer. I may just give support a ring in the morning if I have time to find out if there were any settings they changed from the default as I had never bothered to open it up and make a note of the settings.
Watch this space 

[Rik]

Email them Ian, they'll reply early tomorrow...

[PuncH]

doesn't it tell you the default admin username and password on the back of the router? this will then allow you to change your IDNet password once you have changed it on IDNet's customer login.

Or is it just the admin one you're trying to change?

[Steve]

Isn't the IDNet configured router username your idnet username before the @ and the password to what you changed it to . The defaults are admin for username and password is password. I think that you can only change your adsl login details via support.

[DarkStar]

doesn't it tell you the default admin username and password on the back of the router? this will then allow you to change your IDNet password once you have changed it on IDNet's customer login.

Or is it just the admin one you're trying to change?

The router login is 'admin' as is normal, the password that IDNet gave me for the router is the one I changed, now neither the old one or the new one I changed to (or tried to) will work 
My IDNet customer login password and router password wouldn't need to be the same surely.

[Rik]

It wouldn't.

[DarkStar]

Isn't the IDNet configured router username your idnet username before the @ and the password to what you changed it to . The defaults are admin for username and password is password. I think that you can only change your adsl login details via support.

I'm getting a bit behind here, people are posting faster than I can type which isn't very quick.

Right, going by what you Steve and Punch H are saying am I right in thinking that the passwords for my customer portal login and my router password are or should be the same? Until I changed them this morning they were, first I changed my customer portal login password and logged out, closed the browser and reopened it and logged in to the portal with my new password without any problems. It was after I had done that that I tried to change the router login password to something different to the new portal login password that things went wrong.
The login usernames for the portal and the router were completely different, have been since I joined IDNet over a year ago.
Will have a go in a minute and see if I can log in to the router using the password I set for the portal area this morning.

[Simon]

I don't think the password for the portal area (customer log in) is the same as your ADSL username and password, Ian.  The default login for Netgear routers, I believe, is "admin" and "password", which is what the pop up box in your screenshots would have been asking for.  If that has been changed from the defaults, then a 'paper clip' reset should reset those to the defaults.  You should then be able to log in to the router interface with http://192.168.0.1 in your browser, but I'm not sure if the 'paper clip' reset will also wipe out your ADSL username and password, so you will need to know this to enable you to reconfigure the router to connect to your IDNet service.

[DarkStar]

Simon - I was aware that the paper clip solution would probably be the answer, I was just a bit wary because I didn't know what changes if any IDNet would have made to the defaults when they set it up. I have now found my original letter from IDNet with all the router info on it but I will give them a ring sometime tomorrow (busy day  )to see if it is possible to sort it out without drastic measures.

[DarkStar]

Update 
Was out all morning but phoned support when I got back, they asked me what the new password was I tried to change the login to - turns out the Netgears will not accept a password with characters in it 
So simply applied the trusty paper clip to reset login to defaults, inserted my IDNet details to establish an internet connection, changed the router password to one only containing letters and numbers and all is now fine 

[Rik]

That's good to hear, Ian. It reminds me that I'd had that problem with a Netgear, but filed the info away too deep for my brain to find. 

[DarkStar]

Its only the second time I've come across this, cannot remember the other one.
The other week I had forgotten the 'pin' that I always insert in my passwords on one site and made a cock up of things  . When I clicked 'Forgotten your password' they sent me one of only 5 letters  and I then found out there was no way to change a password on that site so rather than risk my card details on a 5 letter password I e-mailed them and explained that:  a) there should be a facility for customers to change a possibly compromised password   - and: b) a 5 letter password was not good enough in this day and age when people are constantly being lectured on internet security.
I received a reply last Friday that they had taken my comments on board and were implementing the changes as soon as possible. In the meantime they canceled my account with them so that I could set up a new account with a secure password.
I came across one site last year that wouldn't accept a password of more than 5 letters, needless to say they didn't get my custom.

[Glenn]

A few years ago, I forgot my credit card pin whilst on holiday, the bank said that they would issue me a new one via the post, not a lot of use when out of the country.

[Glenn]

There are also some sites that I can't use, they won't accept a 10 digit phone number, only the more common 11 digits.

[Rik]

Would +44 work with them, Glenn?

[Glenn]

No, what I have done in the past, is add a 0 to my number, then once registered, amend the details.

[Rik]

That was my second choice.

[Technical Ben]

It gets worse Glenn.
Just think what would happen when your name is longer than the space on the page?
Or when the address is longer than the sticker on the envelope? [Happens all the time around here as we have a 5 line address and only 4 avaliable on most sites/company systems]
Or if your name is too short!
Back on topic...
Also, there is Microsoft Password checker. PasswordMeter tells you what is good, or bad about the password. However, I don't know how secure it is typing it into their webstie first!  (Although I don't think anything leaves your pc, so it should be a secure way to make passwords).

[Rik]

Interesting test, Ben.