Anyone else getting PPP drops?

Sebby · Jan 18, 2010, 15:48:57

I'm on gw6. Anyone else? Just had about 10!

Rapier Racer · Jan 18, 2010, 15:58:56

I'm on gw5 and I have a total loss of service since I came home yesterday and booted the router, it won't even sync with the exchange just constant flashing I managed to grab some stats when it did connect for about 2 seconds downstream data rate was 384ish kbps!!!

I post this through my O2 dongle. There may be foul play involved with my router though a call to support is pending whilst I investigate.

Rik · Jan 18, 2010, 16:00:29

Not me, Seb. It would be worth checking with support. Shame I didn't read this while I was just talking to them.

Rapier Racer · Jan 18, 2010, 16:04:02

One small question, could I use an old BT Voyager 205 to see if it is a router problem? I'm not sure if it will sync at all with a dsl max connection?

Rik · Jan 18, 2010, 16:08:53

Not sure, tbh, but what have you got to lose?

Sebby · Jan 18, 2010, 16:24:18

I've had it a few times recently, and I'm wondering whether it's IDNet or something else.

Rik · Jan 18, 2010, 16:25:03

Could be a BT issue, could be IDNet, Seb...

Rik · Jan 18, 2010, 16:29:14

IDNet are seeing intermittent loss of sync, Seb.

Sebby · Jan 18, 2010, 16:40:40

Loss of sync. Hmm. Thanks, Rik, will investigate.

Rik · Jan 18, 2010, 16:43:52

Local interference, Seb?

Rik · Jan 18, 2010, 16:51:13

Quote from: Rapier Racer on Jan 18, 2010, 15:58:56
I post this through my O2 dongle. There may be foul play involved with my router though a call to support is pending whilst I investigate.

Whereabouts are you, RR? BT have had faults at Birmingham and Kingston today.

Rapier Racer · Jan 18, 2010, 17:04:09

I'm on the Tranent exchange, where you say? Town 8 miles east of Edinburgh. The reason I ask about the Voyager is that it currently resides at my dads house, which involves a bit of a drive.

Rik · Jan 18, 2010, 17:12:51

According to the data I can find it supports 8Mb down, 1Mb up.

Baz · Jan 18, 2010, 19:32:03

sorry guys remind me what PPP drops are. just had about 5 mins of not been able to get any site, all lights on router ok flashing as if trying a bit then nothing. couldnt get into router either but when it came back up nothing showing in logs

Steve · Jan 18, 2010, 19:36:27

PPP loss is when you loose connection to idnet your ISP but are still sync/connected to your local BT exchange

Sebby · Jan 18, 2010, 23:42:46

Quote from: Rik on Jan 18, 2010, 16:43:52
Local interference, Seb?

If it's loss of sync, the only thing I can think (which I didn't think was affecting it) is the alarm, which I believe is wired into the A+B terminals on the NTE5! Must get that sorted and see if it sorts things.

Rik · Jan 19, 2010, 08:27:15

Sounds like a plan, Seb.

esh · Jan 19, 2010, 10:51:26

*Something* happened at approximately 0117 UTC today, seemed to be out for a couple minutes (gw5). Any way I can figure out if this is my network setup or BT's?

Rik · Jan 19, 2010, 11:32:11

Ask support what they saw would be the quickest way.

esh · Jan 19, 2010, 15:58:19

Hmmm. They say there was no reported BT work and no outages reported at this time... slightly worrying.

Rapier Racer · Jan 19, 2010, 22:27:18

Router was the problem here, now I just have to wait for the profile to fix out again, stuck at a painful 350k lol

Thanks for the information Rik.

Rik · Jan 20, 2010, 09:20:49

NP.

Glad it's that easy to sort - if it involves BT, well...

Rapier Racer · Jan 20, 2010, 12:16:12

Tell me about it, took them 45 minutes to answer the phone a few years back and that was for voice faults

Rik · Jan 20, 2010, 12:18:42

Obviously Supremes fans.

Sebby · Jan 21, 2010, 14:42:51

Alarm wiring now sorted, so I'll see how we go. The alarm engineer was adamant that the alarm "didn't need to be filtered" and could be connected to the A and B terminals on the back of the NTE5. I forced him to change it.