Can't access site

Den · Jan 18, 2010, 18:50:30

Help. This weekend and all day today I can not access a security site that I require for my business, after a long discussion with the Tech Dept it was decided to delete my certificate and they would issue a new one, but then they found I could not access the new certificate.
We then discovered that I could not access their public site either so they said they would look into it overnight and report back. I have just tried using my laptop to access the public site and this will not let me either. The only common denominater is my router but as I am not having any problem with any other site I wonder.

The public site is www.emcs.co.uk can some one try and report back

Steve · Jan 18, 2010, 18:53:27

No problems with Mac and Safari/Firefox

Den · Jan 18, 2010, 18:55:12

I'm using W7 and IE8 but have never had a problem before and strange that I can't access it on the lap top either.

Steve · Jan 18, 2010, 18:58:39

I can get through on windows 7 and IE8 whats the error message I doubt its the router

Rik · Jan 18, 2010, 19:00:59

Fine in XP/FF, Den. Time to start turning off software firewalls and AV to see if they are blocking.

Steve · Jan 18, 2010, 19:01:45

Hope its not MSE

quandam · Jan 18, 2010, 19:04:17

Den

OK in Chrome.

Den · Jan 18, 2010, 19:12:38

Quote from: Steve on Jan 18, 2010, 19:01:45
Hope its not MSE

I turned off MSE and still could not access site, also turned off Windows fire wall and then router fire wall, all with the same result.

Rik · Jan 18, 2010, 19:15:41

Can you try from a different machine, Den?

Den · Jan 18, 2010, 19:18:08

Tried from both desktop and laptop Rik, same result but have not had a problem before. I use Netport at EMCS on a daily bases with no problems normally.

Rik · Jan 18, 2010, 19:20:05

Both Win7, Den? Can you either check with another browser or see if you've got an old certificate stored?

Den · Jan 18, 2010, 19:45:28

Just installed Opera

with the same result so it's not IE8

Glenn · Jan 18, 2010, 20:16:09

Works with Win7 and FF

Steve · Jan 18, 2010, 20:19:51

I don't know Den. All I can think of is AV or firewall.It is also possible to setup a blacklist of sites in certain routers and OpenDNS for instance. You don't think the company have blacklisted your IP address? Try http://www.hidemyass.com/

somanyholes · Jan 18, 2010, 20:28:40

the issue with with opendns's dns. If you use different nameservers it's fine. I to couldn't hit it when using opendns, changed to another and got the page.

C:\Users\XX>nslookup www.emcs.co.uk
Server: resolver2.opendns.com
Address: 208.67.220.220

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.

Den · Jan 18, 2010, 20:31:34

So how do I get around that?

somanyholes · Jan 18, 2010, 20:41:13

unfortunately you can't just browse to the IP as it looks like it's a cname.

Try the following.

Make a note of your dns servers which are probably.

208.67.220.220
208.67.222.222

remove them both from your network connection.

instead add another one. You could use an idnet one or for the test i did. 194.72.6.57.

close all browsers

from command line run

ipconfig /flushdns

open browser

and you should get the page

Remember to change the dns servers back to opendns.

or you could just use a proxy to hit the site as steve suggested with hidemyarse.com enter in www.emcs.co.uk and then hit hide my arse

Steve · Jan 18, 2010, 20:48:08

Well done So

I can't access either via OpenDNS.

Den · Jan 18, 2010, 20:48:49

I received emails from them today, the last one at 13.07pm so I think all is well with them and I have paid my account

kinmel · Jan 18, 2010, 21:27:14

OpenDns's Amsterdam server is failing to resolve emcs.co.uk to 82.3.50.100, but their other servers are OK.

Refreshing the Opendns cache has failed to update the Amsterdam server, so it is a matter of wait and see.

Den · Jan 18, 2010, 21:29:16

Thanks Alan, I was begining to think it was me or my cheque had not cleared.

Steve · Jan 19, 2010, 07:29:17

Still not sorted here is the OpenDNS error
Nameserver trace for www.emcs.co.uk:

Looking for who is responsible for root zone and followed k.root-servers.net.
Looking for who is responsible for uk and followed nsc.nic.uk.
Looking for who is responsible for emcs.co.uk and followed ns0.waves.uk.net.
Nameservers for www.emcs.co.uk:

ns0.waves.uk.net
ns1.waves.uk.net

kinmel · Jan 19, 2010, 11:14:09

since it started more than 24 hours ago I have now been able to open a support ticket at OpenDNS on the problem, waiting to hear what they say.

Den · Jan 19, 2010, 16:58:23

EMCS inform me that they have some other customers with the same problem and that they are looking into it and no they did not block my IP address

Rik · Jan 19, 2010, 17:00:15