Connection Problem

captainpud · Mar 08, 2007, 10:14:51

Support rang me back 5 mins after I phoned them and said I should be back on by 12

, unfortunately at work until 4pm

Its nice to have good support though

I can't remeber the last time one of my ISP's actually rang me back

Rik · Mar 08, 2007, 10:30:28

It does come as a shock initially.

mikeb · Mar 08, 2007, 10:57:00

I have managed to get my email now, but as I am at work can't check the connection (But I assume this is also working now)

As mentioned by others I have now phoned CS 3 times (not only for problems) and responses have been excellent every time. After coming from Eclipse this is a strange feeling.

My connection is now approximately 15-20 times quicker (honestly!!!!) and apart from this little hiccup, couldn't be happier.

Cheers guys.

Rik · Mar 08, 2007, 11:03:09

You'll find people giving off a warm glow of satisfaction all over the place, Mike. Welcome to the club.

serenity · Mar 08, 2007, 12:56:14

Lol I'll join the suprised club

here too, I don't ever recall getting a call back from an ISP before!!! Very impressed 8)

Got a call around 9:40ish saying should be back up by 10:30-12:00. However 12:50 now and still down. Tech Support just checked my line, according to BT it is still connected, so back to the stale session scenario. TS said hopefully it will be back up today...

Anyone with this "stale session thing" back up yet???

Rik · Mar 08, 2007, 13:10:50

I've seen a number of reports from people who are now back online, BT have a big list of stale sessions to work through, unfortunately.

lozcart · Mar 08, 2007, 14:04:00

I'm still down, contacted support and apparently some lines are proving harder to clear than others. Typically mine is one of the hard ones

Told it should be done today.

Rik · Mar 08, 2007, 14:05:58

If it's any consolation, it's usually me they pick on.

serenity · Mar 08, 2007, 14:45:09

Houston... yep, we have lift off.

Good luck to all the others that are waiting still.

Thanks Tech Support/IDnet and to Rik for his posts in this (and my other) thread.

Rik · Mar 08, 2007, 14:49:17

Glad to hear you're up and running.

Now you can start to enjoy the service we all love...

rgt247 · Mar 08, 2007, 14:52:00

Hi
Welcome to the club. I know you will notice a difference, for the better.

captainpud · Mar 08, 2007, 16:42:53

Yeah

I am back on. I hope the rest of you are sorted by now. Thanks to all for there input especially Rik and Lance

Rik · Mar 08, 2007, 16:47:09

Most were sorted when I just spoke to Tim, Cap (names get shorter and shorter when I'm around

), but there's a few that BT are still working their way through. Hopefully it won't be too much longer.

It's a pleasure to try and help, though I'm not sure we've been able to do much except be sympathetic today. I'm just glad that you're up and flying again!

lozcart · Mar 08, 2007, 17:30:13

Still no connection, apparently BT have cleared the stale session but I've another problem. BT can't understand why my line is sending requests to idnet but no connection is happening.

They are working on it as I type apparently. Fingers crossed.

Rik · Mar 08, 2007, 17:34:02

Typing with crossed fingers is so painful. Hope it's sorted soon.

Lance · Mar 08, 2007, 19:36:17

Quote from: captainpud on Mar 08, 2007, 16:42:53
Thanks to all for there input especially Rik and Lance

No problem! I'm glad I'm able to help!

lozcart · Mar 09, 2007, 08:21:23

I've still no connection this morning.

Hope it gets sorted today for the weekend.

Rik · Mar 09, 2007, 08:23:47

Give support a call when they open, they will hopefully be able to update you, or do some more chasing.

lozcart · Mar 09, 2007, 14:12:55

Still nothing.

Called support three times today and tried logging on using the bt test username, nothing. I get a sync but no IP address.

Support are chasing bt.

Rik · Mar 09, 2007, 14:15:00

I do sympathise, you must be horribly frustrated, I expect IDNet are too - they've done their bit, they need BT to deliver for you.

kinmel · Mar 09, 2007, 15:27:29

Just been reconnected now after being down all day.

Rik · Mar 09, 2007, 15:34:11

You might be interested to see the service announcement I've just posted here.

Cisco and BT between them have a lot to answer for!

Glad you've finally joined us though, welcome.

DAB Badboy · Mar 09, 2007, 15:36:34

That would explain why my PPP dropped between 15:12.29 and 15:15.29 then ..

Rik · Mar 09, 2007, 15:46:28

Indeed it would, mine went from 15:12:05 - 15:14:20, though I was busy typing at the time and never noticed.

lozcart · Mar 09, 2007, 15:51:38

The reset sorted me out, back up and running

Cheers chaps for the support, have a good weekend.

Lozcart.