Peterborough BRAS

PuncH · Jan 25, 2010, 10:47:32

Is the Peterborough BRAS issue now officially cleared? Or are BT still monitoring the situation?

IDNet's communication on this issue has been sketchy at best, so thought I'd ask on here. (Not calling support from my mobile while I'm at work as it costs a fortune to call an 0800 number from a mobile).

Lance · Jan 25, 2010, 10:49:44

I don't know, but you can also call support on +44 (0) 1462 480092.

Rik · Jan 25, 2010, 10:50:12

I haven't seen anything on it for a while, Jonathan, so I assume it's fixed.

PuncH · Jan 25, 2010, 10:52:15

Aah nice one Lance. Wish I knew that a few weeks ago! I've spent about £20 on calls to support

PuncH · Jan 25, 2010, 10:53:18

Thanks Rik...would be nice to get some official confirmation. Although, perhaps IDNet are waiting for official news from BT?

Rik · Jan 25, 2010, 10:54:25

I suspect that the BT status is still monitoring.

Steve · Jan 25, 2010, 11:17:55

I am not aware of any more issues from the AAISP monitoring blog

Rik · Jan 25, 2010, 11:20:13

I checked there too, Steve.

Lance · Jan 25, 2010, 12:52:45

Quote from: PuncH on Jan 25, 2010, 10:52:15
Aah nice one Lance. Wish I knew that a few weeks ago! I've spent about £20 on calls to support

You should have read our FAQs thread: http://www.idnetters.co.uk/forums/index.php?topic=1904.msg37785#msg37785

PuncH · Jan 25, 2010, 18:58:03

Quote from: Steve on Jan 25, 2010, 11:17:55
I am not aware of any more issues from the AAISP monitoring blog

It's bad isn't it when you have to rely on another ISP's status page for updates! It's making me think about joining them in all honesty.

Rik · Jan 25, 2010, 19:00:39

The information is available from support, Jonathan, they just don't choose to publish it except through the network status page and RSS feeds.

Steve · Jan 25, 2010, 19:00:52

You get them for free here

PuncH · Jan 25, 2010, 19:08:09

Quote from: Rik on Jan 25, 2010, 19:00:39
The information is available from support, Jonathan, they just don't choose to publish it except through the network status page and RSS feeds.

Quite poor really. The first place I look is AAISP's status page, which has waaaay more info than IDNets' has ever had. I've only ever had one problem with my connection since joining IDNet and I've found support to be a bit...well, unsupportive.

Rik · Jan 25, 2010, 19:12:21

That's very unusual, Jonathan.

PuncH · Jan 25, 2010, 19:14:32

I hope so.

My problem is a long way from being sorted so we'll see how we go. I doubt it's particularly high priority because I do have a connection, and I have now got to do a lot of testing myself before support do anything else.

Rik · Jan 25, 2010, 19:27:51

That's to prevent you being saddled with a bill if they get BT out to you. We all have to do that bit for our own protection.