IDNet Reliability. What can I expect?

[Mopy]

Afternoon

I just registered today after seeing very positive reviews of IDNet broadband, and I'm looking at migrating tomorrow.

A quick background: I'm with Zen at the moment, and while they haven't let me down, their 25GB usage doesn't seem to be going anywhere, which is a problem as my usage is double that. My main concern is reliability and peak rate speeds.

With Zen, I've had no more than three or so 30 minute downtimes over several years. Can I expect the same from IDNet?
In addition, I lose no more than about 10% of my speeds at peak rate than off peak. Is it the same story here?

Finally, are there any small print limitations other than allowance that I should know about? Any restrictions on web browsing, for example blocked sites, speed caps at certain times or after using an amount of allowance within a short space of time?

Thanks.
Mop

- Edit: Thanks Rik. Sorry about that

[Rik]

There's no speed loss at peak times unless you have a local BT congestion problem, the IDNet network is deliberately under-subscribed to ensure that. The only downtime I've had has also equated to less than 30 minutes over 3+ years. I think you'll be quite happy here. Welcome to the forum.

[Ray]

I second what Rik has said, I've been with Idnet since June 2006 and have had no problems with them at all in that time, and 

[Glenn]

  Mopy

[Steve]

  Mopy

[cavillas]

Afternoon

Finally, are there any small print limitations other than allowance that I should know about? Any restrictions on web browsing, for example blocked sites, speed caps at certain times or after using an amount of allowance within a short space of time?

No restrictions on web browsing, no blocked sites, no speed caps imposed at any time.or because of useage.  You get the full speed and full access to the web and if you go over the paid for allowance then you get charged at £1.00 per Gb again with no imposed restrictions, caps etc....ever.

Enjoy your time here, you'll get to like the forum as well.

[adamr8965]

hey mopy i've been with idnet since jan 2010, best move i ever made. Never loses any speed get a speedy 6.85mbps day and night.

They have also just given very generous increase in download load allowances from the 1st of feb.

[quandam]

Mopy

Welcome, as Rik says no problems with IDNet whatsoever, but you may have a problem if your exchange is heavily used thereby causing congestion.

[PuncH]

You won't get any problems with IDNet.

It's BT you need to look out for. I had approx 24 hours of downtime in three weeks over Christmas, due to one of the main 21CN Bras' breaking. Not IDNet's fault and BT did fix it eventually.

The same fault affected several thousand people in the east of England and a lot of ISP's.

[Simon]

As above, and

[Mopy]

Excellent. Thank you for the information and the warm welcome. Seems like a nice happy place here

And so, the deed is done. Now to wait for the MAC code to arrive and I'm in

All the best,
Mo

[Rik]

They have five working days to issue it after which you can complain to Ofcom.

[Gary]

Just to add to what everyone else has said, you wont go wrong with Idnet, great service and wonderful customer service, and no thrills and spills to make it sound more spicy, it just works well.  you wont regret your decision 

[Fox]

Mopy.......named after the fish? I used to game with someone of that name. If its the same guy hello again, if it isn't hello for the first time and I don't think you will regret your decision to join IDNet ( especially now the new (large) download allowances are in place).

[Mopy]

Hi Foxy! Small world Good to see you're still about. We'll have to catch up on msn sometime soon. I see you there a lot, just I'm hiding/working.

The MAC code has arrived from Zen, as speedy as ever. All filled in and sorted now, although I didn't receive a confirmation e-mail of my registration which was a bit odd.

Still, looking forward to not being at zero allowance on the 20th of the month any more.

[Rik]

You'll get an email with an activation date, plus your login details. Once you have this, you can create email accounts, set up web space, blog and photo album.

[tobykim]

I'm interested in knowing what happens when it goes to off peak with the new allowance. I'm on 20cn and was previously with plusnet and although there were ups and downs I could usually get a good speed off peak, anyway I decided in my wisdom to migrate to adsl24 under the murphx package and think I've made a huge mistake. I don't download a lot (my usual usage is about 30gb for the month) but do like to use downloads off peak as my desktop is upstairs. Last night off peak I was lucky if I could get speeds of 2mbps and this is on an 8128 connection which usually receives speeds of about 6.8mbps. I think I've jumped from the frying pan into the fire and that there are too many big hitters on adsl24, I should have realised and suspect it will get worse when enta customers come over, does the same thing happen with idnet.

I did have a choice of 2 to migrate to idnet was one guess I made the wrong choice

[Rik]

I get full speed from my line 24/7. IDNet's network is deliberately under-subscribed so there should never be any congestion, except in the BT link, which they have no control over. As IDNet has a large proportion of business users, the balance of network loading is quite even throughout the day.

Welcome to the forum.

[Ray]

  my experience is the same, and I'd agree with Rik's comments.

[Steve]

  I see a degree of local BT exchange congestion in the evening and the rest of the time its full throttle.

[tobykim]

Excellent, just what I need, I was with Zen for quite a while and was thinking of going back but the offering idnet have seems much better value Thanks fir the info look forward to seeing you all soon, I got my mac in anticipation

[Steve]

I see we're missing a karma.

[Rik]

Oh Ray...

[tobykim]

Well the deed is done thanks for all your help   

[Rik]

We look forward to seeing you amongst us.

[Ray]

I see we're missing a karma.

Not any more. 

[tobykim]

Excellent had a bit of a blip this morning as my previous isp had disconnected me (never had that before usually a bit of an overlap)and took 2 goes at configuring router but got there eventually currently speeds are at 6.95mbps 

[Rik]

Welcome home.

[Steve]

 

[scosystems]

Hi All,

Don't mean to hijack the thread, just joined the forums today and I am looking to join IDnet soon! Just popped in to say hello!

[Simon]

Hi there! 

[Den]

12 months ago I recommended Idnet to a customer who had been having problems with Orange Broadband. Spoke to him tonight and he is so pleased he is getting speeds that he did not think were possable (he was told he never would on his long line) and it has held sync from day one. 

[Steve]

Hi All,

Don't mean to hijack the thread, just joined the forums today and I am looking to join IDnet soon! Just popped in to say hello!

[Ray]

 

[Baz]

dont worry about hijacking threads Scosystems.....it happens a lot here as does going off topic  :laugh:in fact im surprised we are still on topic after 33 posts 

welcome

[cavillas]

What have you had for breakfast today?

[Rik]

Not enough. Welcome aboard, Sco.

[Baz]

just tea and toast today Alf...you?

lovely sunny day here today bit wind

[Rik]

Shouldn't have had beans on the toast, Baz.

[Baz]

 

although ive noticed that dried apricots have a similar effect

[Rik]

Funny you should say that... 

[Baz]

 

[cavillas]

I had porridge because I am trying to get my diet back under control......................as if

[DorsetBoy]

Hi All,

Don't mean to hijack the thread, just joined the forums today and I am looking to join IDnet soon! Just popped in to say hello!

As you can tell by now it definitely helps if you are totally off the wall around here 

[Ray]

 

It's a requirement! 

[scosystems]

Thanks for the welcome folks.

I do have a question regarding email accounts on idnet.

Do the email accounts include your username i.e. name@username.idnet.com?

[D-Dan]

The Titanic has sunk, hit an iceberg apparently. Has anyone else heard about this?

[Glenn]

Thanks for the welcome folks.

I do have a question regarding email accounts on idnet.

Do the email accounts include your username i.e. name@username.idnet.com?

Email is name@idnet.com

[scosystems]

As you can tell by now it definitely helps if you are totally off the wall around here 

I think your right!

[scosystems]

Email is name@idnet.com

So it's a bit like a hotmail account, first come first served? In other words if my full name is already in use full.name@idnet.com I'm out of luck?

[DorsetBoy]

So it's a bit like a hotmail account, first come first served? In other words if my full name is already in use full.name@idnet.com I'm out of luck?

Yup, but all ISP's I have been with do the same.  You can have as many accounts as you want though, I usually have 2 or 3 for use in different places.

[Rik]

'Fraid so, I hope you didn't want rik or santa.

[scosystems]

Yup, but all ISP's I have been with do the same.  You can have as many accounts as you want though, I usually have 2 or 3 for use in different places.

Ah I see, it's just that other ISP's I been with, you have a username which would make sure that you could have your own name.
Is there any way of checking before signing up, as not having my full name in my email would be rather anoying.......

[Rik]

I doubt that forename.surname@idnet.com would be taken, but you could ask support.

[scosystems]

Knowing my luck............. , or worse than that mine will be available but the missues wouldn't!

[Rik]

It's possible, a call to support would confirm, but, of course, it could still be taken after you sign but before your account was active (usually a day or so after you start the migration process).

[Inkblot]

Knowing my luck............. , or worse than that mine will be available but the missues wouldn't!

You always have the option of purchasing a domain name which gives you total freedom in email addresses. Not sure how they compare to others but I use www.freeparking.co.uk who will sell you a .co.uk domain name for less than £10 for 2 years which comes with unlimited pop3 email addresses so you could be husband@domain.co.uk and wife@domain.co.uk. Another advantage is that it's not tied to your ISP, should you ever change ISP (Obviously not likely to happen if you join IDNet ) your email stays the same.

Oh, and you can of course set up multiple emails to avoid spam or at least know who is passing your details on - I have emails for things like Sky, CarInsurance, Amazon, PayPal and so on, each of them forwards to my 'real' email

[scosystems]

You always have the option of purchasing a domain name which gives you total freedom in email addresses. Not sure how they compare to others but I use www.freeparking.co.uk who will sell you a .co.uk domain name for less than £10 for 2 years which comes with unlimited pop3 email addresses so you could be husband@domain.co.uk and wife@domain.co.uk. Another advantage is that it's not tied to your ISP, should you ever change ISP (Obviously not likely to happen if you join IDNet ) your email stays the same.

Oh, and you can of course set up multiple emails to avoid spam or at least know who is passing your details on - I have emails for things like Sky, CarInsurance, Amazon, PayPal and so on, each of them forwards to my 'real' email

Thats something I should be looking into - thanks for that 

[scosystems]

Is is also possible to move up or down in packages free of charge? not sure if home plus or home pro would be best at the moment.

[quandam]

I think your right!

Sco

It is left to me to bring things a little down to earth. There is, as you can see, some frivolity around  here to enjoy but should you need some sensible, useful, meaningful and very friendly advice and guidance then these facets are also provided free of charge.

Enjoy the frivolity but always remember that there is a slightly more serious side to the forum should you require it. Oh! Welcome to IDNetters

[scosystems]

Sco

It is left to me to bring things a little down to earth. There is, as you can see, some frivolity around  here to enjoy but should you need some sensible, useful, meaningful and very friendly advice and guidance then these facets are also provided free of charge.

Enjoy the frivolity but always remember that there is a slightly more serious side to the forum should you require it. Oh! Welcome to IDNetters

Not sure if I seem to have upset anyone with my question  if so then sorry 

[quandam]

Not sure if I seem to have upset anyone with my question  if so then sorry 

Upset anyone? I very much doubt it Things are very relaxed here and they don't know the meaning of the word 'upset'. Relax and enjoy the ride

[scosystems]

Just checking! dont want to upset people before I have even joined LOL.

[Steve]

They are fairly flexible about the packages no extra fee is charged except for the supermax and superpro packages which have BT traffic priority and work is required at the exchange.I would suggest start on the cheaper and keep an eye on the usage and upgrade if and when required this can be done at anytime.

[Baz]

upset any one? not me.......just dont mention EBUYER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  




and dont listen to any one who says DO mention them  

[scosystems]

Well thanks for all the advice and tips, now to go and decide to join  or not  .....

[D-Dan]

The decision is already made - whether you know it or not. So let me be the first to say, once the decision is made:

as a fully paid up member

Steve

Ermm - somoene did notify him of the subliminal "Sign up" messages throughout this thread, didn't they. I'd hate for us to have to go through ANOTHER court case for not warning them?

Steve

[Rik]

 

We don't get upset Sco, we just want to make sure we don't upset you.