Email

Bill · Mar 03, 2010, 22:42:06

Getting long delays (>30 mins) on the idnet.com account... spam attack again?

Steve · Mar 03, 2010, 22:49:06

I agree Bill just sent two to idnet.com nothing yet

jonmalco · Mar 03, 2010, 23:02:07

I don't seem to be receiving any emails since about 3pm!

Bill · Mar 03, 2010, 23:09:46

I've had one or two since then, but all delayed by at least ten minutes... I hadn't noticed.

jonmalco · Mar 03, 2010, 23:24:14

I have logged into the webmail and no new emails.

So sent a test email from gmail to ident, not received.

Sent a test email from ident to gmail, received at gmail. Replied to that email. Nothing at ident.

Anyone else having problems?

Bill · Mar 03, 2010, 23:27:09

I'm waiting for two long emails from my girlfriend... so yes, problems

Simon · Mar 03, 2010, 23:36:04

Mine seems fine from one IDNet account to another, but there seems to be a delay in receiving mail from an outside domain. I'll email support, but I doubt they'll respond until the morning.

Steve · Mar 04, 2010, 07:01:30

Thanks Simon

Tacitus · Mar 04, 2010, 07:15:03

Another one here not getting mail through. Seems ok to send within the idnet.com domain, but nothing from outside is getting through.

Must say that idnet mail has never been particularly reliable, as they do seem to get more than their share of spam attacks.

jonmalco · Mar 04, 2010, 07:58:01

Still no email through and nothing in webmail.

Steve · Mar 04, 2010, 08:02:30

Hopefully we will have some details in an hour or so.

jonmalco · Mar 04, 2010, 08:15:49

Someone must have given the server a kick, seems to be working now

Tacitus · Mar 04, 2010, 08:27:07

Quote from: jonmalco on Mar 04, 2010, 08:15:49
Someone must have given the server a kick, seems to be working now

I've started to get stuff through as well. Anyone any idea of what the problem was?

[Edit to answer my own question] Just got the RSS status feed through and I quote:-

"There was a problem with incoming @idnet.com email overnight, all of the queued mail should be delivered within the next hour.

Due to the increased amount of spam attacks we are currently in the process of commissioning more powerful mx and filtering servers to improve the overall email service".

Bill · Mar 04, 2010, 08:45:31

Yup, coming in here too

Rik · Mar 04, 2010, 09:40:13

Spam filter problems, resolved now.

mankatron2009 · Mar 04, 2010, 18:44:23

Anyone else still having problems?

I'm waiting for two emails, one from ESET for my NOD32 antivirus licence and one for confirmation of some tickets I've purchased - neither have come through, despite being able to email myself from my Gmail account. Nothing in the junk folder in Thunderbird or Webmail.

Rik · Mar 04, 2010, 18:45:58

No problems here, I'm afraid, and I had an Eset licence update today.

Niall · Mar 04, 2010, 18:48:34

Quote from: Rik on Mar 04, 2010, 18:45:58
No problems here, I'm afraid, and I had an Eset licence update today.

Me too, oddly. Is it NOD32 renewal month or something?

Rik · Mar 04, 2010, 18:49:15

It must be, Niall. That's me for the next three years.

mankatron2009 · Mar 04, 2010, 18:52:25

The ticket order confirmation has come through at least but still nothing from Eset...

At least I know it's not an IDNet problem!

Rik · Mar 04, 2010, 18:55:01

It shouldn't be treated as spam if Niall and I got the licences, might be worth phoning Eset tomorrow.

Mohux_Jnr · Mar 06, 2010, 12:30:12

My e-mail has been very haphazard most of the week, the only consistent e-mails I recieve is junk from "ROOT USER" about 300 times a day offering Cialis, when I try to login to IDNET to change my span filter settings, the whole website goes belly up at the login stage.
Is anybody else getting these e-mails or login errors please?

Rik · Mar 06, 2010, 12:31:11

No to both, Mo. I take it you've done a full virus and malware scan?

DorsetBoy · Mar 06, 2010, 12:37:42

Quote from: Mohux_Jnr on Mar 06, 2010, 12:30:12
My e-mail has been very haphazard most of the week, the only consistent e-mails I recieve is junk from "ROOT USER" about 300 times a day offering Cialis, when I try to login to IDNET to change my span filter settings, the whole website goes belly up at the login stage.
Is anybody else getting these e-mails or login errors please?

CONFIRMED.

Customer login page hangs till it times out.
Email is NOT arriving and has been dubious all week. I reset account details on 3 vBulletin forums, the server sends a confirmation email instantly ........... the emails never arrived.

Rik · Mar 06, 2010, 12:39:37

I'll let support know.

DorsetBoy · Mar 06, 2010, 12:42:42

And here >> http://www.idnetters.co.uk/forums/index.php?topic=19132.0 <<

Mohux_Jnr · Mar 06, 2010, 12:46:27

Rik,
I am very fussy about Spyware and Junk e-mail and run daily scans and message rules for e-mail etc, so I am pretty sure it is nothing on my PC causing the problems. I did wonder if it was because I was using Adobe's latest flash player ( 64 Bit ) causing the Login problems with IDNET?.
The Junk e-mail is getting ridiculous, today the regularity has increased to every 20 minutes, the same e-mail over and over. Message rules to bounce to sender have no effect.

Rik · Mar 06, 2010, 12:47:56

I've checked the website and the status page and customer portal are both down.

Email, otoh, for me, is fine, both idnet.com -> idnet.com and from my domain to idnet.com.

Rik · Mar 06, 2010, 12:49:49

Quote from: Mohux_Jnr on Mar 06, 2010, 12:46:27
Rik,
I am very fussy about Spyware and Junk e-mail and run daily scans and message rules for e-mail etc, so I am pretty sure it is nothing on my PC causing the problems. I did wonder if it was because I was using Adobe's latest flash player ( 64 Bit ) causing the Login problems with IDNET?.
The Junk e-mail is getting ridiculous, today the regularity has increased to every 20 minutes, the same e-mail over and over. Message rules to bounce to sender have no effect.

As I say, the website does seem to have issues now, Mo, and I've alerted IDNet. Email, otoh, is working just fine. I'd suggest a call to support on Monday as they really need to look at your setup.

Niall · Mar 06, 2010, 12:52:32

My email seems fine, although I don't use my IDnet email for anything so I never get an email

Simon · Mar 06, 2010, 13:27:35

Quote from: Mohux_Jnr on Mar 06, 2010, 12:46:27
Message rules to bounce to sender have no effect.

I read some time ago that 'bouncing' emails sometimes backfires, as clever spammers can detect that the bounce is 'false', and that the email account is actually live. This could explain why the instances have increased. I use Mail Washer, but simply delete spam off the server, instead of 'bouncing' it.

Rik · Mar 06, 2010, 16:59:06

A bit like responding to ICMP traffic.

DorsetBoy · Mar 07, 2010, 06:30:35

Quote from: Rik on Mar 06, 2010, 12:49:49
As I say, the website does seem to have issues now, Mo, and I've alerted IDNet. Email, otoh, is working just fine. I'd suggest a call to support on Monday as they really need to look at your setup.

It's offline altogether now..........

QuoteService Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Rik · Mar 07, 2010, 10:41:49

It's fine now.