Line dropping when using phone

[Niall]

My sisters connection has turned to cr*p today. Apparently the line is dropping a lot and it's started dropping when the phone is being used.

I've advised contacting support as I seem to remember someone mentioning this is a line fault when it happens, but I thought I'd mention it here. Incidentally I notice that my line has dropped about 11 hours ago while I was in the land of nod, and my profile has increased to almost 12mb again.

I find it a bit too coincidental that my line resets and goes back to it's former glory on the same day that my sisters, on the same exchange, turns to poop!


The status page shows everything fine on IDnet's side, and my connection is great today. I'm assuming BT have done some work at the exchange during the night that's messed things up. Anyone got any ideas (before my sisters other half signing in and out on msn drives me insane!)

[Rik]

First thing to do is change the filter, Niall.

[Niall]

I think he's on his way around here now, so I'll let him know. I think he's done all this before though. For some reason the net has never been awesome at their house.

[Rik]

Poor quality cable, lots of connections so that there's significant crosstalk, bad joint somewhere. 

[Niall]

Well I've found a spare filter in my router box, so I've passed that to him to try. He's going to look at the wiring in the house after this, if it doesn't improve.

[Rik]

Has he got an NTE5 master socket do you know, Niall?

[Niall]

No idea at all. I think the phone line is by the front door though, with wiring running through the floorboards to the upstairs room, so that might be an issue as he didn't put the wiring in. I could be wrong though, I forgot what he said

[Rik]

That would be the next logical step, move to the test socket if it exists. Hopefully, though, it's just the filter.

[Lance]

Make sure ring/bell wires are disconnected at all sockets as well

[Niall]

I was in the pub last night (as you do ) talking to him about this problem he's having. Our other mate was there with his wife (she's a web designer/server host) and they live on the same street and saw the same drops in their line on a different ISP. So it looks like BT have done some work as my line cut out during the night which affected everyone around here, but the better quality lines stabilised faster it would seem.

She was saying that her line dropped about 2mb, so I think my sisters line has got some quality issues too as his speed is far less than our friend on the same line which makes me think the internal house wiring may well have a problem. I forgot to ask if he's tried the new filter I gave him, I shall ask today! However, both are now saying their line is dropping and the phone line was dropping after this incident too, which makes me think it's definitely a BT issue.

[Rik]

Are BT doing 21CN work on the voice side?

[Niall]

Didn't expect a reply so soon, I edited it a bit

I've no idea. Is there any way to find out as I know from experience that if you phone them they always tell you no work is being done even when there is, and my contact at BT doesn't work there anymore so I can't check myself?

My sisters other half did say he was contacting IDnet support yesterday, but I think I dragged him to the pub before he had a chance

[Rik]

See what Samknows says about your exchange, Niall:

http://www.samknows.com/broadband/

[Niall]

http://www.samknows.com/broadband/exchangelist.php?filter_field=cou.name&filter_value=Wrexham

Blimey I didn't know there were 15 exchanges around here. I thought there were only 2

I'm not sure where I'm supposed to look to see if there are problems on the exchange though. The main list shows normal stuff http://www.samknows.com/broadband/exchange/WNWX

Too much info 

[Rik]

They don't seem to have any 21CN info, check with support on Monday if the problems persist.