Possible to save settings?

digital · Mar 07, 2010, 12:41:37

My BT2700HGV router has completely reset itself twice in the last couple of weeks after being completely stable since I bought it around a year ago.

Each time I have found the Internet light has gone to red and I have had to go through the 'javascript:document.pagepost.submit()' method from tripod to get my Plusnet connection up and running again before resetting all of the wireless security.

After the first reset I noticed that Parental Controls had suddenly appeared at http://home.

Is it possible to save the router settings to disc and then reload them if this happens again? Any thoughts on why the router should suddenly become unstable?

It's a dual hub with v5.29.117.6 software with CSS URL set to 10.0.0.0.

TIA

Rik · Mar 07, 2010, 12:47:30

Not afaik.

Glenn · Mar 07, 2010, 12:50:36

I wonder if it is a failing router, Alan, may know.

Rik · Mar 07, 2010, 13:03:04

Where are my manners.

digital · Mar 07, 2010, 13:08:43

Quote from: Rik on Mar 07, 2010, 12:47:30
Not afaik.

That's a pity in an otherwise sound router.

digital · Mar 07, 2010, 13:10:34

Quote from: Glenn on Mar 07, 2010, 12:50:36

I wonder if it is a failing router, Alan, may know.

Hope not!

I've been hunting around and have come across references to a '12 day problem' but can't seem to find exactly what this is. Anyone care to enlighten me in nice easy words?

TIA

Rik · Mar 07, 2010, 13:11:37

The early versions of the router rebooted every 300 hours, or 12 days. Nothing we tried could prevent that happening.

digital · Mar 07, 2010, 13:41:10

Quote from: Rik on Mar 07, 2010, 13:11:37
The early versions of the router rebooted every 300 hours, or 12 days. Nothing we tried could prevent that happening.

I presume I don't have that problem, then, as it hasn't happened during the previous 12 months.

Odd, though, that I have had Access Controls added since the first crash/reboot.

Steve · Mar 07, 2010, 14:23:05

Not a user but if it gets worse I wonder if the PSU is failing http://bt2700hgv.tripod.com/113.htm

Ray · Mar 07, 2010, 15:01:35

Rik · Mar 07, 2010, 15:27:15

Quote from: digital on Mar 07, 2010, 13:41:10
Odd, though, that I have had Access Controls added since the first crash/reboot.

Did the firmware version change?

kinmel · Mar 07, 2010, 16:20:48

You cannot save the router settings.

The fastest way to re-enter your logon details is to use the Setup Wizard on the Home page.

Check that you are still with firmware v5.29.117.6, these have been auto updating to V6 in the past

digital · Mar 07, 2010, 17:14:13

Quote from: Rik on Mar 07, 2010, 15:27:15
Did the firmware version change?

No, still 5.29.117.6

kinmel · Mar 07, 2010, 17:24:07

Quote from: digital on Mar 07, 2010, 17:14:13
No, still 5.29.117.6

Then the PSU is probably on the way out, look for one on Ebay, or even buy a whole router on Ebay. I bought an unopened 2700HGV last week for £2.99 delivered

DorsetBoy · Mar 07, 2010, 18:55:16

Must be a cruddy router if you cannot back up a config file.

Speedtouch,even the cheapies I had let me save a file and the Draytek I have lets back up settings etc along with your firmaware in case you have an issue and need to go back.

kinmel · Mar 07, 2010, 19:48:59

Quote from: DorsetBoy on Mar 07, 2010, 18:55:16
Must be a cruddy router if you cannot back up a config file.

Speedtouch,even the cheapies I had let me save a file and the Draytek I have lets back up settings etc along with your firmaware in case you have an issue and need to go back.

Yes this "feature" is a pain in the neck, but the router is intended to be set up from provisioning servers using Keycodes rather than manually by individuals.

However because we can alter things manually, we take advantage of it's strengths and live with the downside.

digital · Mar 08, 2010, 22:54:49

Looks like it might be the power supply as the router has re-booted several times today. There's the quiet click of a relay from it, the lights go out and then it re-boots.

kinmel · Mar 08, 2010, 23:04:48

Quote from: digital on Mar 08, 2010, 22:54:49
Looks like it might be the power supply as the router has re-booted several times today. There's the quiet click of a relay from it, the lights go out and then it re-boots.

These PSUs are unreliable.

Rik · Mar 09, 2010, 09:28:01

I'll second that.

Simon · Mar 09, 2010, 10:38:26

I'll third it.

Rik · Mar 09, 2010, 10:47:35

Who will raise a fourth?

Glenn · Mar 09, 2010, 10:51:10

I'll have the fifth

Rik · Mar 09, 2010, 10:51:41

I'm out on the 11th.

digital · Mar 10, 2010, 14:51:11

I decided the best thing to do was to get myself a replacement 2700. It arrived this morning.

The Provisioning Information page shows 'username B413351@hg43.btclick.com' which would seem to indicate it's been set up and used previously. Is my assumption correct?

kinmel · Mar 10, 2010, 15:05:45

Quote from: digital on Mar 10, 2010, 14:51:11
I decided the best thing to do was to get myself a replacement 2700. It arrived this morning.

The Provisioning Information page shows 'username B413351@hg43.btclick.com' which would seem to indicate it's been set up and used previously. Is my assumption correct?

Yes

Do a factory reset by holding the small button on the back pressed until the power LED turns RED, then let it reboot.

Use the set up wizard on the home page to enter your details. Follow the Guides for the rest of the configuration.

digital · Mar 10, 2010, 15:08:22

Thanks. I'll be contacting the seller on ebay who listed it as 'BRAND NEW BOXED NEVER USED' and 'Brand new in box'...

kinmel · Mar 10, 2010, 15:12:02

Quote from: digital on Mar 10, 2010, 15:08:22
Thanks. I'll be contacting the seller on ebay who listed it as 'BRAND NEW BOXED NEVER USED' and 'Brand new in box'...

If it was "brand new" everything including the outer packaging would be sealed in plastic and the username would be " greenlight@BT.com "

digital · Mar 10, 2010, 15:17:11

It wasn't sealed and the power supply had had the plastic tie removed to free the cable. Hence my check of the data it held.

Would an email to B413351@hg43.btclick.com reach the previous owner?

kinmel · Mar 10, 2010, 15:33:04

Quote from: digital on Mar 10, 2010, 15:17:11
Would an email to B413351@hg43.btclick.com reach the previous owner?

Yes, if they are still with BT, of course it could be them who sold it to you !