Email sizes

Bill · Mar 14, 2010, 09:58:01

Is there a size limit for emails on the .com accounts?

And if so, what is it?

Friend was trying to send me some photos as taken direct from the camera card, ie several megabytes each, and unless she sent them one at a time they were bounced with a "too Large" error from IDNet.

Rik · Mar 14, 2010, 10:23:32

It's 10MB per mail, Bill.

Bill · Mar 14, 2010, 10:29:13

Thanks Rik.

That's a bit niggardly in these days of multi-megapixel cameras... I haven't got a single RAW image that I could send with that!

Ted · Mar 14, 2010, 10:32:44

Quote from: Bill on Mar 14, 2010, 10:29:13
Thanks Rik.

That's a bit niggardly in these days of multi-megapixel cameras... I haven't got a single RAW image that I could send with that!

you could always upload them to your webspace and then email the link to view or download, same difference.

Rik · Mar 14, 2010, 10:32:44

I know, Bill, but it's meant to be a mail service not a file transfer service. My paid-for domain mail comes with higher limits.

Bill · Mar 14, 2010, 10:38:11

Quote from: Ted on Mar 14, 2010, 10:32:44
you could always upload them to your webspace and then email the link to view or download, same difference.

The problem is when she sends me pictures... she's not too computer literate!

I'll have to see what she's got on her PC and teach her how to resize to something like 800x600.

Rik · Mar 14, 2010, 10:39:17

Could you get her to upload to your webspace, Bill, or wouldn't you feel comfortable doing that?

Bill · Mar 14, 2010, 10:39:29

Quote from: Rik on Mar 14, 2010, 10:32:44My paid-for domain mail comes with higher limits.

I think mine (with 1&1) does too... I'll have to check.

Ted · Mar 14, 2010, 10:41:30

Quote from: Bill on Mar 14, 2010, 10:38:11

The problem is when she sends me pictures... she's not too computer literate!

I'll have to see what she's got on her PC and teach her how to resize to something like 800x600.

What about something like Photobucket?

Bill · Mar 14, 2010, 10:42:06

Quote from: Rik on Mar 14, 2010, 10:39:17
Could you get her to upload to your webspace, Bill, or wouldn't you feel comfortable doing that?

It wouldn't worry me, but I think it might worry her... as I indicated to Ted, she's a long way from being a computer geek!

If the other email account has bigger limits it'll be easier to get her to use that one.

Sarah · Mar 14, 2010, 10:47:40

Quote from: Rik on Mar 14, 2010, 10:23:32
It's 10MB per mail, Bill.

Not here it isn't

(and please don't anyone change this, on seeing my post

)

During February I received one email (with photo files) of over 21 MB, four over 14 MB. I did get a GMS 'Quota warning': "Your mailbox is nearly (> 90%) full.

You will have to delete some messages if you want to continue receiving mail."

so I deleted some old ones, no problem.

Rik · Mar 14, 2010, 10:48:47

It's the outgoing size that's 10MB, Sarah.

Glenn · Mar 14, 2010, 10:51:27

Quote from: Bill on Mar 14, 2010, 09:58:01
Is there a size limit for emails on the .com accounts?

And if so, what is it?

Friend was trying to send me some photos as taken direct from the camera card, ie several megabytes each, and unless she sent them one at a time they were bounced with a "too Large" error from IDNet.

Quote from: Rik on Mar 14, 2010, 10:48:47
It's the outgoing size that's 10MB, Sarah.

Bill's issue is with receiving emails

Rik · Mar 14, 2010, 10:54:16

I assumed, from the wording of the question, Glenn, that the sender was using an idnet.com address?

Glenn · Mar 14, 2010, 10:59:12

Could be

Rik · Mar 14, 2010, 11:00:51

BILL! You're being ambiguous.

Bill · Mar 14, 2010, 11:02:45

Quote from: Rik on Mar 14, 2010, 10:54:16
I assumed, from the wording of the question, Glenn, that the sender was using an idnet.com address?

No, it's coming in from Hotmail.

From my 1&1 account:

no single e-mail can be larger than 100 MB.
.
.
.
Because of the base64 encoding an e-mail may be limited to a size closer to 70MB.

I'll get her to try that.

Bill · Mar 14, 2010, 11:03:49

Quote from: Rik on Mar 14, 2010, 11:00:51
BILL! You're being ambiguous.

Sarah · Mar 14, 2010, 11:04:08

My sender was using a gmail account.

Rik · Mar 14, 2010, 11:05:00

Quote from: Bill on Mar 14, 2010, 11:02:45
I'll get her to try that.

Rik · Mar 14, 2010, 11:05:17

Quote from: Bill on Mar 14, 2010, 11:03:49

Bill · Mar 14, 2010, 11:48:26

OK...

I've just sent a 15MB file to my idnet.com account from my 1&1 account and IDNet bounced it:

message size 20128482 exceeds size limit 10240000 of server mailfilter2.idnet.net[212.69.40.132]

Sending it the other way was fine.

So I appear to have a 10MB limit on incoming mail but not on outgoing mail for the IDNet account... exactly the other way around to Sarah.

Time for a word with support?

Rik · Mar 14, 2010, 11:49:51

I think so, Bill. I understood it was 10MB either way.

Bill · Mar 14, 2010, 12:04:03

I'll see if Simon or Tim pick up on this thread, otherwise I'll email a query in the week.

It's hardly an urgent weekend support problem!

Rik · Mar 14, 2010, 12:09:17

It wouldn't be treated as one either, Bill.

Rik · Mar 15, 2010, 11:36:23

I've checked and the limits are 10MB out, 100MB in, Bill, so I'm not sure why you had a problem.

Ted · Mar 15, 2010, 13:00:20

As a test, I just sent over 20mb of pics from my 1&1 account to my idnet.com account. Worked perfectly, no problem at all.

Bill, is there a chance that your idnet.com mailbox is nearly\full?

Bill · Mar 15, 2010, 20:26:49

Quote from: Ted on Mar 15, 2010, 13:00:20
Bill, is there a chance that your idnet.com mailbox is nearly\full?

It's showing 33% full, which is fuller than I thought it was but shouldn't be a problem... anyway I think that results in a different error message.

And there's still the oddity that I can send files bigger than 10MB, whereas according to Rik I shouldn't be able to!

Haven't had a chance to do anything about it today, fortunately it's not urgent.

Ted · Mar 15, 2010, 22:40:47

I've just sent another 20mb worth of files from idnet to 1&1, I made sure it was using the smtp.idnet.com server, they got through perfectly as well!

Something not right here somewhere. Let us know what support have to say.

Rik · Mar 16, 2010, 10:43:02

They say it should be 10MB out, 100MB in, Ted.

Bill · Mar 16, 2010, 11:11:48

Email sent to support...

Ray · Mar 16, 2010, 11:36:29

Something's not right, I've just sent a 34Mb Photoshop psd file via my idnet.com email to my domain email with no problem.

Rik · Mar 16, 2010, 11:38:26

Now, Photoshop files can get seriously big...

Ray · Mar 16, 2010, 11:40:01

Indeed, Rik, it took a long time to leave my outbox.

Rik · Mar 16, 2010, 11:40:48

I know what you mean, Ray, it sends forever, doesn't it.

Bill · Mar 16, 2010, 12:16:56

After a brief chat with Brian and a few tests, whatever was stopping me receiving incoming mails >10MB seems to have disappeared... I can still send files bigger than I should be able to, but if IDNet care not to fix that, I won't mind

Rik · Mar 16, 2010, 12:20:29

Odd... The mail servers seem to have a mind of their own at times.

Inkblot · Mar 16, 2010, 12:36:52

Slightly off-topic here but if I had a penny for every time I had seen mailservers slow down due to sending unnecessarily large emails I would have about £1.21 by now! I'm thinking of 4/5 page documents that have an embedded 1600*1200 bmp file on each page and are therefore 20mb+. I simply change the BMPs for JPGs and reduce the size to 200k but a lot of users cannot understand the problem and don't want to 'waste time' changing the picture before embedding it. Worst case was a user who decided to save money by not posting the latest rules/regulations/handbook/reports out on CD and instead emailed it (Or tried to) to 70+....at 400mb each. She sent it on a Friday evening, by Monday morning it was still sending most of them but some had bounced back....with the attachment.

Rik · Mar 16, 2010, 12:43:54

I guess we have to put it down to ignorance, Inky.