Wireless connection problem

[Simon]

Check in Services, to see if the WirelessZeroConfiguration service is turned off, it should be if you are not using Windows to configure the wireless.

On the router, Glenn, yes?

They have now moved the router upstairs, so it is closer to the PC, and have established a wireless connection to the PC.  They have managed to secure the connection with WPA, but now, in a different phone socket, there is no DSL light on the router, so they are now moving it back downstairs to the other phone socket.

It would have been bloody easier if I had just driven up there!   

[Glenn]

On the PC, From what you have just posted, it sounds like the router has lost it's wireless power output as it needs to be closer to establish a connection.

[Baz]

might not help but I remember  when my son had his set up with a dongle and it did keep dropping and also the initial set up also with a netgear,took a while for his computer to find the signal.I think we went through it a few times thinking it wasnt working,got sick and left it a while and when we got back it had picked it up

[Simon]

On the PC, From what you have just posted, it sounds like the router has lost it's wireless power output as it needs to be closer to establish a connection.

I think you're right, Glenn.

might not help but I remember  when my son had his set up with a dongle and it did keep dropping and also the initial set up also with a netgear,took a while for his computer to find the signal.I think we went through it a few times thinking it wasnt working,got sick and left it a while and when we got back it had picked it up

It was working, then it wasn't, Baz, which leads me to believe the router wireless output has died.

[Baz]

yeah that used to happen too with his.we had to find just the right place for the dongle and it had a usb lead too,ended up under the desk on the floor,if it ever got moved by accident the connection dropped.can they try the wireless with a laptop maybe

[Simon]

They could, but they haven't got a laptop.

I've now ordered a new DG834G for them off Amazon 

[Rik]

Let's hope the remote diagnosis is right.

[Simon]

I doubt it! 

[Ted]

Its always a good idea to change the wireless channel when you're getting an intermittant wireless dropout problem. If its on auto, set it to 1, 6, or 11. Worth a try.

[Rik]

Thanks, Ted. I think, though, that it might prove impossible to do with no wired connection and a failing wireless one.

[Ted]

Thanks, Ted. I think, though, that it might prove impossible to do with no wired connection and a failing wireless one.

Simon was saying that they can get a connection but with no internet if they move the router closer to the PC. Could also be a dodgy wireless nic\dongle?

[Simon]

They have now moved the router back to it's original location, and say that all the lights are back on (the ADSL light wasn't on where they moved it to).  When I asked if it was now working, the reply was that they haven't switched the computer back on yet.  

Simon was saying that they can get a connection but with no internet if they move the router closer to the PC. Could also be a dodgy wireless nic\dongle?

Indeed, that's true, Ted, but it seems odd that they can pick up nearby networks, with the wireless dongle, but not their own router.   

[Ted]

They have now moved the router back to it's original location, and say that all the lights are back on (the ADSL light wasn't on where they moved it to).  When I asked if it was now working, the reply was that they haven't switched the computer back on yet. 

Indeed, that's true, Ted, but it seems odd that they can pick up nearby networks, with the wireless dongle, but not their own router.   

This is also true!

[Simon]

I was considering sending them one of my spare 2700s, but I fear it would just be a complete drama, especially if the thing updated to v6 one night.  I just have to keep everything at 'dummy' level (which isn't hard for me anyway!), and if it doesn't work out of the box, there's little hope.

[Rik]

Time for a house call.

[Ted]

I was considering sending them one of my spare 2700s, but I fear it would just be a complete drama, especially if the thing updated to v6 one night.  I just have to keep everything at 'dummy' level (which isn't hard for me anyway!), and if it doesn't work out of the box, there's little hope.

I can sympathize there, I find the most common issue is when you ask people for their username\password for the router, you get that glazed expression, followed by "er, I THINK I have it somewhere". Then you have to go through, the dog's name, birthdays, favourite colours etc.

[Simon]

Time for a house call.

That's the trouble, I haven't got time for a house call.

I can sympathize there, I find the most common issue is when you ask people for their username\password for the router, you get that glazed expression, followed by "er, I THINK I have it somewhere". Then you have to go through, the dog's name, birthdays, favourite colours etc.

As it happens, it's the cat's name. 

[Rik]

Pussy? 

[Lance]

I can sympathize there, I find the most common issue is when you ask people for their username\password for the router, you get that glazed expression, followed by "er, I THINK I have it somewhere". Then you have to go through, the dog's name, birthdays, favourite colours etc.

If I get the glazed expression, I tend to find out what the defaults are and 9 times out of 10 they work!

[Rik]

If only we could do that with the rest of life.

[Simon]

 

[psp83]

I had this problem using a netgear usb dongle on my DG834PN with the WPN111 dongle.. it worked fine for a few weeks and then suddenly kept loosing wireless connection with the router.. even when the router was right next to it, never could get it working 100% again, so I've stopped using all netgear wireless usb dongles, they are nothing but a pain in the arse!

[Rik]

You're not meant to use them as suppositories, Paul. 

[psp83]

You're not meant to use them as suppositories, Paul. 

Damn that's where I've been going wrong! 



hehe

[Rik]