weird monitor problem

[Rik]

Bummer.

Are they in warranty? If not, use your rights under the Sale of Goods Act against the retailer.

[psp83]

Warranty standard statement

    * Limited 3 years parts, labour and on-site service, including backlight. Availability varies by region. Certain restrictions and exclusions apply. For details, contact HP Customer Support or Service

I bought them on 08/09/2008

[Rik]

Go after HP then. 

[psp83]

Go after HP then. 

I've only got the receipt/invoice for one of the monitors, I've lost the other one, would that be a problem ?

[Rik]

It could be, but if you registered them, it shouldn't be.

[psp83]

It could be, but if you registered them, it shouldn't be.

Hmm, good question 

Just looked on the back off the monitors, they have a date of June 2008 on them, so not even 2yrs old.

Doing a warranty search on HP site gives me an invalid product number when entering the product number from the back off the monitor 

[Rik]

I often find that with HP. They seem to have a public and internal product ID, which are completely different.

[zappaDPJ]

I think your going to be right about a panel failure on both.

I just connected my vista laptop by hdmi and that had the lines in the same place.

That doesn't sound too good 

I'd be inclined to hook up one of the displays to your laptop well away from its current setting just in case it is interference and not a failure.

By coincidence, yesterday I decided to watch TV for the first time in around 2 years. I noticed the Sky menu had become burnt into the panel which is only around 3 years old 

[Rik]

 

That's not good. The panel manufacturers all warn about fixed images burning in, the broadcasters all adorn the screen with them and say it's not their fault.

[psp83]

I've emailed HP support with links to pictures, will wait to hear what they say. even though it says on my invoice that 3 yr warranty thing I bet they come back with some excuse!

But I will still try a monitor downstairs away from speakers etc.

Right, time for bed, gotta be up in 6hrs

[Rik]

Same here. 

[psp83]

That's not good. The panel manufacturers all warn about fixed images burning in, the broadcasters all adorn the screen with them and say it's not their fault.

That's why my monitors turn off after 15mins not being used.

[zappaDPJ]

I often find that with HP. They seem to have a public and internal product ID, which are completely different.

It seems to be unavoidable although I thought it was only CRTs and plasma screens that suffered this problem but that's clearly not the case.

And good night to the pair of you 

[Rik]

You off too, Zap, or are you still too excited at the prospect of sausages?

[zappaDPJ]

I'll be floating around for an hour or two yet, daydreaming of sausages no doubt 

[Rik]

 

I'm off, savoury dreams.

[zappaDPJ]

 

[psp83]

And of course, being that I contacted HP at 2am, I used the form that goes to the USA support  

Lets try again!

Oh and I powered down everything last night at the mains, left monitor doesn't seem to have it at the moment but the right one does (not as bad).

[Steve]

Did you try a monitor in a different location with the laptop?

[psp83]

not yet. going to do that after the aerial fitter has gone.

the lines are coming back now as the panel warms up.

[psp83]

Just got an email back from HP.

Hello,
Thank you for contacting HP e-Solutions. This e-mail is in reference to the case number: **********.
We have arranged for an on-site engineer to visit the address mentioned in the case, to replace the Monitor.  The on-site engineer will contact you to schedule the repair.

Regards,
Technical Support Engineer - HP e-Solution

[Simon]

Result! 

[psp83]

Looking at the case ticket it is only "qty 1" so I best tell them that its both of them.

But they should see that as I sent them the pics from this thread.

[Rik]

I'd still spell it out, Paul.

[Glenn]

Tell them Paul, otherwise te engineer will turn up with only 1 monitor.