weird monitor problem

[psp83]

Yeah I have, I replied to the ticket stating both had the same problem and gave them the product number and serial number for the other monitor.

So far I like HP support but I suppose its there job to replace the monitor if the panel fails within 2yrs off the date on the back on the monitor (June 2008) also they have a zero dead pixel policy, which is good.

[Rik]

HP are generally good at support in my experience, Paul. They completely re-built a Laserjet for me once.

[Den]

They had to, it said so in the small print 

[Glenn]

HP are generally good at support in my experience, Paul. They completely re-built a Laserjet for me once.

Of course they are, they employ me. 

[Rik]

Say no more.

[Rik]

They had to, it said so in the small print 

6pt Avant Garde Light.

[Technical Ben]

So lcds can burn in to?! I thought they were practically burn proof?
I still would guess it's a phase problem (as the link suggest) but as it happens on all types of connectors, it's probably something broken or loose inside that's caused it to go out of phase. Only a replacement will fix that. 

[Rik]

They can sometimes be 'exercised' out by cycling the monitor through all the colours...

[Niall]

No my monitors are HP LP2475w

My desk :



Pic taken last october (had no problem then)

My mate used to get that sort of interference from the spire on the church next door, causing ghosting on his TV. I've also seen it when a wireless router was sitting directly behind a monitor.

On a side note (thread hijack alert!) that chair you've got looks like something I'm after. Do the arms move on that, or preferably are able to be detached? I'm looking for a chair to sit in to play my guitar, which I can't do if there are arms on it. My current one cost me a fortune so I don't want to pull the arms off

[psp83]

Yeah the arms move up/down, the arm rests move forward/back and turn left/right slightly, back of the chair moves in/out, also tilts.

I think the arms come off. not sure thou, never tried. There's a catch under the seat on each arm to move it in and out.

Its not cheap, when I bought it I paid over £350, its down to £259 now.

Its called Stealth Shadow II and can be bought from http://www.intercounty.com/S15SH-stealth-shadow-office-chairs.html

It gets delivered built and is heavy.

[zappaDPJ]

They can sometimes be 'exercised' out by cycling the monitor through all the colours...

I was wondering about doing something like that with my TV panel. The burn almost seems to be a memory which I think might decay a little over time. That implies it might not be permanent if I can find a way of resetting the LC's that form the panel. As I never watch it I've been a bit lazy about researching the problem so far.

[Rik]

If you can drive the panel from the computer, there's a freeware app called UnDeadPixel which will give it a work out.

[Niall]

Yeah the arms move up/down, the arm rests move forward/back and turn left/right slightly, back of the chair moves in/out, also tilts.

I think the arms come off. not sure thou, never tried. There's a catch under the seat on each arm to move it in and out.

Its not cheap, when I bought it I paid over £350, its down to £259 now.

Its called Stealth Shadow II and can be bought from http://www.intercounty.com/S15SH-stealth-shadow-office-chairs.html

It gets delivered built and is heavy.

That'll be on my to buy list then! Although it'll be a while as that's £259 before VAT, making it £304.

[psp83]

Well the HP bloke just came, no questions asked, looked at the screen, said "I don't know whats wrong" and replaced the monitor, Just the left one he replaced as he told me to log another fault ticket for the other one, I guess they didn't see the updated ticket in time.

[Rik]

It's a start, Paul.

[zappaDPJ]

That's the sort of service that would encourage me to take a good look at their monitors the next time I'm in the market for one.

If you can drive the panel from the computer, there's a freeware app called UnDeadPixel which will give it a work out.

Thanks Rik, I've heard of that before, I'll take a look 

[psp83]

That's the sort of service that would encourage me to take a good look at their monitors the next time I'm in the market for one.

The monitors I've got from HP aren't cheap. They are top of the range H-IPS panels ( still not as good as rik's ), you are looking around £470 for this model.

But yeah, HP support gets the thumbs up from me so far. 48hr turn around is pretty good for a monitor replacement.

[Rik]

 

Eizo for Prime Minister! 

[psp83]

Eizo for Prime Minister! 

If and when I take photography to a serious level, then I would think about getting one with the hoods on.

[Rik]

You wouldn't regret it.

[psp83]

HP just contacted me again and sending out another engineer to replace the 2nd monitor.. very good support at the mo.

[Rik]

 

It's a firm I trust, Paul.

[psp83]

Engineer just came and replaced the 2nd monitor. These new ones are much better, have newer firmware aswell that also gives extra options like more power management settings.

Top service from HP 

[Rik]

That's good to hear.

[zappaDPJ]

I'm very impressed and glad to hear you've got it sorted satisfactorily