Crazy slow internet tonight

[klipp]

Can anyone beat that?

[zappaDPJ]

That's not good at all. I've had no problems (in London) tonight so it might be a local issue.

[adamr8965]

Wow that is slow!!! No problems up here in yorkshire.

[Gary]

All ok here too. This is over WIFI, not hard wired.

[Rik]

OK here too - it sounds like exchange congestion to me, check again at different times of day.

[Tacitus]

OK here too - it sounds like exchange congestion to me, check again at different times of day.

Not altogether sure Rik.  My exchange is not listed as being congested but the internet was dog slow last night.  I also had some disconnections during the day, but since we had torrential rain that's nothing unusual.

[Rik]

Not being listed and not being congested are, sadly, two different things, Tac. BT can be unforthcoming when it comes to the information, or it can be a backhaul capacity issue which they don't publicise at all. Did the disconnections affect your profile by any chance?

[Tacitus]

Not being listed and not being congested are, sadly, two different things, Tac. BT can be unforthcoming when it comes to the information, or it can be a backhaul capacity issue which they don't publicise at all. Did the disconnections affect your profile by any chance?

Not sure whether that incident did or it has just got pushed down gradually.  Last time I looked it was 1750 - it's now down to 1500.  Noise margin is now 15dB after another disconnect a couple of hours ago although I seem to have a higher range of tones.

Download speed achieved during the test was - 1379 Kbps
Your DSL Connection Rate :2048 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps

Love how the acceptable minimum is 400.  IE they'll only accept it as a fault if it stops working altogether...

Note also the download speed compared to the profile.  It's about as good as it gets and, is probably the reason why despite the profile going down, it doesn't 'feel' much slower that when I was on Demon with a profile of 2500.

[Rik]

The DLM has clearly done its job on the noise margin, and that's potentially costing you about 2M in sync speed. How often does the router re-sync?

[Tacitus]

The DLM has clearly done its job on the noise margin, and that's potentially costing you about 2M in sync speed. How often does the router re-sync?

It's been stable recently connecting around the 1950/2150 mark.  It's difficult to tell exactly what is happening on my router, but yesterday it had a couple of disconnects following the heavy rain, with another one this morning.  I think it's the ducts that get flooded combined with old cables; the village centre is low lying with a high water table.  Over the summer it will go down and things will improve slightly.  Come the winter and it will all start again, next time pushing it even lower.

At one time all the phones in the village simply failed to work after heavy rain so I guess it's an improvement.

[Rik]

You'd think BT would fix it if voicelines are affected.

[Tacitus]

You'd think BT would fix it if voicelines are affected.

They fixed the voice part a while back, but I imagine it was another patch job rather than complete renewal.  Now you do get some noise on the line following rain, but the phones work which is 'good enough' for BT.

[Rik]

They really should be forced to work to reasonable standards, Ofcom lets them get away with too much.

[klipp]

Speed is better today but the ping is still epic.

[Rik]

Have you done a direct ping, eg assuming Windows, Start > Run > CMD, then ping www.idnet.net? Are there any background processes operating on your machine, eg P2P?

[klipp]

Packets: Sent = 4, Received = 4, Lost = 0
Minimum = 20ms, Maximum = 554ms, Average = 259ms

It seems to have improved (speed wise) over night so I'm hoping the ping will also drop soon.

[Rik]

Do you have any background processes running? That's a huge difference between minimum and maximum.

By comparison:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 12ms, Maximum = 15ms, Average = 13ms

[Gary]

Here are my ping stats for another comparison

Ping has started...

PING www.idnet.net (212.69.36.10): 56 data bytes
64 bytes from 212.69.36.10: icmp_seq=0 ttl=59 time=31.768 ms
64 bytes from 212.69.36.10: icmp_seq=1 ttl=59 time=31.734 ms
64 bytes from 212.69.36.10: icmp_seq=2 ttl=59 time=30.997 ms
64 bytes from 212.69.36.10: icmp_seq=3 ttl=59 time=31.737 ms
64 bytes from 212.69.36.10: icmp_seq=4 ttl=59 time=31.400 ms
64 bytes from 212.69.36.10: icmp_seq=5 ttl=59 time=31.673 ms
64 bytes from 212.69.36.10: icmp_seq=6 ttl=59 time=31.695 ms
64 bytes from 212.69.36.10: icmp_seq=7 ttl=59 time=30.612 ms
64 bytes from 212.69.36.10: icmp_seq=8 ttl=59 time=31.421 ms
64 bytes from 212.69.36.10: icmp_seq=9 ttl=59 time=36.654 ms

--- www.idnet.net ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 30.612/31.969/36.654/1.602 ms

[trophymick]

I usually get 6.5 meg, but today it's a bit dire.
Is it something to do with the clocks being messed with?

[Rik]

No, Mick.

Can you tell me your downstream sync speed, noise margin and attenuation and, preferably, run a BT speetest.

[klipp]

Nothing else running, Rik.  TBH I'm not really that worried now that my general speed is back up to 3.3mb (that's my regular speed).

[Rik]

OK.

[trophymick]

Is this what you need Rik?


BT Test:

Download speedachieved during the test was - 83 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1024 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps


Ping test:


Pinging idnet.com [212.69.36.10] with 32 bytes of da

Reply from 212.69.36.10: bytes=32 time=74ms TTL=59
Reply from 212.69.36.10: bytes=32 time=48ms TTL=59
Reply from 212.69.36.10: bytes=32 time=48ms TTL=59
Reply from 212.69.36.10: bytes=32 time=49ms TTL=59

Ping statistics for 212.69.36.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% lo
Approximate round trip times in milli-seconds:
    Minimum = 48ms, Maximum = 74ms, Average = 54ms

[Steve]

If you can manage the downstream noise margin as well it would be very helpful. It looks like you've had multiple disconnections on the broadband side. Have you been through the checklist for sources of internal noise-faulty filters,sky boxes,bell wires and faulty router. The BT quiet line test is useful if noise is on the voice side as well. A detuned AM radio scanned around the path of the incoming phone line is useful for detecting noise coming from other electrical appliances.

Have you tried the router into the BT test socket and do the router connection stats improve. If you've exhausted all possibilities for internal noise I suggest contact support tomorrow.

[Rik]

What Steve says, Mick. You've had a low speed sync event, <287k, which has hit the profile. It will take up to five days to recover, providing you can maintain this current connection.

[klipp]

Normality prevails. lol

[Rik]

In this place? You have to be kidding.

Glad it's sorted...

[adamr8965]

i wouldnt be happy with that speed, i would cry.

[Glenn]

I would be happy

[Rik]

I'm currently at:



A long way from my Max connection.

[Glenn]

I'm connected at 2848 right on the crossover in profiles

[Rik]

That's always a pain, isn't it. I've got a bit of leeway to keep me at 4Gb.

[klipp]

BLAH!!  Ahem.. That was a short lived return to normal service.  I now appear to be suffering packet loss!

www.google.com:

Code Select Expand

PING 66.102.9.105 (66.102.9.105): 56 data bytes
64 bytes from 66.102.9.105: icmp_seq=0 ttl=57 time=625.0 ms
64 bytes from 66.102.9.105: icmp_seq=1 ttl=57 time=605.0 ms
64 bytes from 66.102.9.105: icmp_seq=3 ttl=57 time=770.0 ms

--- 66.102.9.105 ping statistics ---
4 packets transmitted, 3 packets received, 25% packet loss
round-trip min/avg/max = 605.0/666.6/770.0 ms

www.microsoft.com:

Code Select Expand

PING 65.55.21.250 (65.55.21.250): 56 data bytes

--- 65.55.21.250 ping statistics ---
4 packets transmitted, 0 packets received, 100% packet loss

www.idnet.net:

Code Select Expand

PING 212.69.36.10 (212.69.36.10): 56 data bytes
64 bytes from 212.69.36.10: icmp_seq=0 ttl=60 time=610.0 ms
64 bytes from 212.69.36.10: icmp_seq=1 ttl=60 time=525.0 ms
64 bytes from 212.69.36.10: icmp_seq=3 ttl=60 time=485.0 ms

--- 212.69.36.10 ping statistics ---
4 packets transmitted, 3 packets received, 25% packet loss
round-trip min/avg/max = 485.0/540.0/610.0 ms

www.bbc.co.uk:

Code Select Expand

PING 212.58.246.160 (212.58.246.160): 56 data bytes
64 bytes from 212.58.246.160: icmp_seq=0 ttl=58 time=655.0 ms
64 bytes from 212.58.246.160: icmp_seq=2 ttl=58 time=775.0 ms
64 bytes from 212.58.246.160: icmp_seq=3 ttl=58 time=815.0 ms

--- 212.58.246.160 ping statistics ---
4 packets transmitted, 3 packets received, 25% packet loss
round-trip min/avg/max = 655.0/748.3/815.0 ms

[klipp]

i wouldnt be happy with that speed, i would cry.

The joys of a long line.

[Rik]

Run a BT speed test, then let IDNet have the results of that and the above pings, they can take a look for you.

[Glenn]

I was just about to suggest calling support, there is nothing on AAISP's site ref packet loss today

[adamr8965]

im 1.5 km from the exchange by road.

[klipp]

Code Select Expand

Download speedachieved during the test was - 2638 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3801 Kbps(DOWN-STREAM), 837 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.03:23.5:60.46 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

[Rik]

That looks OK. Do the router stats show a lot of errors.

[klipp]

Code Select Expand

Port Status   TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN  PPPoA    685242 455072 0          115689 9204   01:33:20
LAN  10M/100M 455463 686486 0          10867  116641 01:34:23
WLAN 11M/54M  517    164    0          23     2      01:34:15


ADSL Link        Downstream Upstream
Connection Speed 3801 kbps  837 kbps
Line Attenuation 55.0 db    29.9 db
Noise Margin     5.7 db     6.6 db

These are all the stats I can find, hopefully it's what you're talking about?  My router is Netgear DG834G v4.

[Rik]

You need to dig a bit deeper with the Netgear:

Type in the command: # adslctl info --stats

which should give you the following info:

Status: Showtime Channel: FAST, (or Interleaved).

and hopefully an error count.

[klipp]

Type in the command: # adslctl info --stats

Sorry, where do I type this?

[Steve]

Telnet

telnet the router address i.e 192.168.0.1 then login and then type the command

Edit you have to set debug first so easier if you read http://www.kitz.co.uk/routers/netgeardg834_interleaving.htm

[klipp]

Code Select Expand



BusyBox v1.00 (2007.06.22-11:05+0000) Built-in shell (ash)
Enter 'help' for a list of built-in commands.

# adslctl info --stats
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 837 Kbps, Downstream rate = 3801 Kbps
Link Power State: L0
Mode:                   ADSL2
Channel:                Fast
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):       5.0             5.9
Attn(dB):       55.0            29.9
Pwr(dBm):       0.0             12.9
Max(Kbps):      4304            848
Rate (Kbps):    3801            837
                        G.dmt framing
K:              117(0)          15
R:              8               10
S:              1               16
D:              32              2
                        ADSL2 framing
MSGc:           60              10
B:              116             14
M:              1               16
T:              1               8
R:              8               10
S:              0.9765          9.0909
L:              1024            220
D:              32              2
                        Counters
SF:             494363          442500
SFErr:          110             1
RS:             32627988                3504602
RSCorr:         10961           46
RSUnCorr:       1205            0

HEC:            91              1
OCD:            1               0
LCD:            0               0
Total Cells:    71411386                1649878
Data Cells:     2023477         1631054
Drop Cells:     0
Bit Errors:     0               0

ES:             78              1
SES:            0               0
UAS:            45              0
AS:             7966

INP:            1.00            0.36
PER:            16.11           18.18
delay:          7.81            4.54
OR:             32.76           7.04

Bitswap:        2297            0

Total time = 2 hours 13 min 52 sec
SF  = 494363
CRC = 110
LOS = 0
LOF = 0
ES  = 78
Latest 1 day time = 2 hours 13 min 52 sec
SF  = 494363
CRC = 110
LOS = 0
LOF = 0
ES  = 78
Latest 15 minutes time = 13 min 52 sec
SF  = 51665
CRC = 4
LOS = 0
LOF = 0
ES  = 4
Previous 15 minutes time = 15 min 0 sec
SF  = 55835
CRC = 13
LOS = 0
LOF = 0
ES  = 8
Previous 1 day time = 0 sec
SF  = 0
CRC = 0
LOS = 0
LOF = 0
ES  = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF  = 55898
CRC = 13
LOS = 0
LOF = 0
ES  = 10
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF  = 55835
CRC = 3
LOS = 0
LOF = 0
ES  = 3
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF  = 55773
CRC = 33
LOS = 0
LOF = 0
ES  = 20
Showtime Drop Reason:   8000
Last Retrain Reason:    8000

[hells bells]

My speeds are ALWAYS 0.9 Down, 0.5 Up. Nothing supersonic but its steady and I can surf from page to page while downloading a large(ish) file so I'm more than happy! Unlike the service I got with a certain ex-broadband provider I will not mention..............

OK I will.... o2 access!! 

[Rik]

 

You've got a fairly low error count, Klipp, but it appears to happen in bursts. Is there anything electrical switching on and off.

[Gary]

You've got a fairly low error count, Klipp, but it appears to happen in bursts. Is there anything electrical switching on and off.

I'm lucky most of my stuff is clockwork not electric   

[Rik]

 

So am I. I need a good windup...

[Gary]

So am I. I need a good windup...

Dealing with the roofers the last week has been enough for me, Rik 

[Rik]

Tradesmen are always a pain.

[Gary]

Tradesmen are always a pain.

Especially when they turn up at 10 am instead of 2pm am to actually do a job they were here to quote for 

[Rik]

Usually it's the other way round.

[Gary]

Usually it's the other way round.

I know 

[klipp]

Hi there.  Internet woes again from me.



At least the ping is back to normal this time, just the download speed which is somewhat lacking.

[Rik]

Whereabouts in the country are you, klipp?

[klipp]

Lincolnshire.

I switched my router off for 20 minutes, it seems to have fixed it!!! (for now)

[Rik]

You may just be affected by the Birmingham problem, check with support they'll be able to tell you for sure.

[klipp]

OK thanks.