Very poor download speed (~30kbps) on HomeMax Package.

Jimbo · Mar 02, 2007, 18:32:52

Quote from: rikbean on Mar 02, 2007, 18:23:26
Good news, Jimbo, just goes to show what a pesky nuisance that ring wire can be.

However... your attenuation has also improved dramatically, which does suggest there are other issues afoot, probably in your internal wiring still.

Thanks mate, I'm hoping that when I move the router to the master socket they will improve even more. I still have the download speed issue, but like you mentioned, perhaps it needs 3-4 days now at the higher sync rate to adapt?

I tell you one thing though, this is been a far happier experience than with my last ISP. They just didn't want to know. Do people on here actually work for IDNet? I mean to ask that earlier. Or is it just knowledgeable folk?

Rik · Mar 02, 2007, 18:51:23

Indeed, Jimbo, the critical thing is to try and avoid a low-sync event for the three days and, on the fourth, your profile should be a lot better. Toes crossed.

We don't work for IDNet, we're just customers like you. You may see Simon or Tim posting occasionally, they're the MDs of the company. The rest of us are just a crowd of happy customers. If we can help someone out along the way, it makes the day a bit brighter.

Lance · Mar 02, 2007, 20:01:53

I'm glad removing the ring wire has helped, Jimbo! Get that filtered faceplate on to eliminate the internal wiring and hopefully your sync will rise even more.

It may be worth rebooting your router between 6am and 7am. Many people find that if they resync at this time they get a slightly higher sync rate. Obviously though, being a uni student I'm assuming that you won't do this as it's far too earlier for you!

BTW, mine and Rik's support invoices are in the post and will be with you shortly

Jimbo · Mar 02, 2007, 20:09:18

Quote from: lance on Mar 02, 2007, 20:01:53
I'm glad removing the ring wire has helped, Jimbo! Get that filtered faceplate on to eliminate the internal wiring and hopefully your sync will rise even more.

It may be worth rebooting your router between 6am and 7am. Many people find that if they resync at this time they get a slightly higher sync rate. Obviously though, being a uni student I'm assuming that you won't do this as it's far too earlier for you!

BTW, mine and Rik's support invoices are in the post and will be with you shortly

Haha uh-oh! Do you accept IOU's?

Lol I don't even know what 7am looks like.

If I'm ever up at that time, I'll try it out.

Thanks.

Jimbo · Mar 17, 2007, 12:21:54

Hello!

It would seem my problems have sadly returned.

Last night I had issues connecting, however, after reading a few other peoples posts it would appear there were issues regarding upgrades and stuff, so everything is ok now with regards to that.

My problem now though is again, my download speeds. I have been reading through "Rik's Optimisation Guide" which has helped me setup my PC better. The MTU (1500 -> 1472) and also I have been able to increase my RWIN size (257020 -> 261280).

I have recently been downloading at ~180kbps but today I am sadly stuck at ~50kbps. I have tried to run the bt.speedtest again but have ran into problems. It constantly times out and won't finish (this was prior to any tweaks and after) and reports my download throuhput as 500k.

Am I looking at another 3 day wait for an improvement?

Router Stats
Upstream = 448000
Downstream = 2784000

Downstream
SNR Margin = 7.5 dB
Line Attenuation = 55.0 dB

Upstream
SNR Margin = 15 dB
Line Attenuation = 31.5 dB

Thanks once more. All the best. (Note: I still have not moved the router or fitted the filtered faceplate. I plan to power down the router for 12hrs+ tonight and then re-sync at the Test Socket tomorrow)

Rik · Mar 17, 2007, 12:31:55

Sadly, Jimbo, I think you are looking at a three-day wait for things to improve again.

The BT tester regularly sulks, best time seems to be 5-7am.

Does your router log re-syncs? My instinct is that you have had a few, one of which was low enough to hit your profile (or you've had a lot, which would have the same effect).

It might be worth giving support a call on Monday, they should be able to see all your logins, and that would give a clear idea of what is happening.

Lance · Mar 17, 2007, 12:32:40

From simply looking at your downstream sync of 2784k, I would suggest that something happened on your line which caused the exchange to think there was an error and lower your profile according. It would seem you have since been able to reconnect at a higher sync and therefore have to play the three day waiting game.

If you see your stats increase significantly when you use the test socket, I would get the new faceplate fitted sooner rather than later!

Post your stats tomorrow once you are connected to the test socket.

Lance

Rik · Mar 17, 2007, 12:41:39

Can't argue with a single word, Lance.

Jimbo · Mar 17, 2007, 12:59:04

Nice one chaps.

Always a pleasure! Will report back tomorrow.

Have a good weekend!

Rik · Mar 17, 2007, 13:05:18

And you, Jimbo. Hope the profile comes back up quickly (I have seen it happen in an hour or so...). Off to watch rugby now.

Lance · Mar 17, 2007, 17:26:47

Quote from: rikbean on Mar 17, 2007, 12:41:39
Can't argue with a single word, Lance.

Quote from: Jimbo on Mar 17, 2007, 12:59:04
Have a good weekend!

You too mate!

Jimbo · Mar 18, 2007, 11:22:10

Hmm very strange indeed.

So I've just moved the Router this morning after being switched off for 12+ hrs. I have connected it to the Test socket and literally within 5 minutes, I've had the line drop 4 times now.

The stats on the first connection were good, my sync speed was nearly 3mb. However, after the first 3 line drops it settled at a little less:-

Upstream - 448000
Downstream - 2656000

Downstream
SNR Margin - 8.0 dB
Line Attenuation - 49.5 dB

Upstream
SNR Margin - 16db
Line Attenuation - 31.5db

====================

On the fourth re-sync though it's completley dropped.

Upstream - 448000
Downstream - 1632000

Downstream
SNR Margin - 13.5 dB
Line Attenuation - 50.0 dB

Upstream
SNR Margin - 16db
Line Attenuation - 31.5db

Talk about stress! Lol!

So how come it appears to be worse? I'm by-passing my internal wiring. I'm in two minds whether to leave it for the day or shift it back...

Cheers!

***EDIT****
Just had to restart the Router to implement some config changes. Now it's re-sync'd back at nearly 3mb.

SNR Margin - 8.5db
Line Attenuation - 49db

Let's see if it manages to stay at that!

Rik · Mar 18, 2007, 11:51:44

Given it's behaving like that at the test socket, give support a call tomorrow and they can set up a visit from an ADSL-trained BT engineer. It sounds very much like you have a line fault.

Jimbo · Mar 18, 2007, 12:02:54

Quote from: rikbean on Mar 18, 2007, 11:51:44
Given it's behaving like that at the test socket, give support a call tomorrow and they can set up a visit from an ADSL-trained BT engineer. It sounds very much like you have a line fault.

Ok, will do, cheers Rik.

Rik · Mar 18, 2007, 12:49:49

Do make sure you tell them you are connected at the test socket. If possible, get a BT speed test done as well. It all helps.