does this look right?

[coreservers]

BT speedtester result
internet is actually struggling, up to 20 seconds between pages, and photos coming in in lines.

Download speedachieved during the test was - 5559 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7710 Kbps(DOWN-STREAM), 1082 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 14.14:22.5:63.36 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes

[RCS2K4]

Woah, your BT Speedtest is nothing like your Speedtest.net one... You ran these right after each other?

The speed looks good compared to your profile on the BT test, but even with 2Mb at worse case, it will not take 20 secconds to load pages etc. When you leave your PC idle, does all network / modem activity stop?

Whats the result of a ping test to say www.idnet.net (Or any other site/server you use a lot)? You get any packet loss or large latency at all? It may be congestion, but I would be inclined to rule that out as both speeed tests would show this up.

Someone else might be slong with some more ideas in a bit. Rik's usually very good at this stuff

[Rik]

It looks like mild exchange congestion, VP or backhaul, the speed is a bit low for the profile, but not unduly so. Run a few more BT tests, preferably at different times of day, Core, then let support have them so they can investigate for you. The slow page loading makes no sense, though, given that speed, so suggests something different is also going on. Can you try a different browser, check for background processes etc?

[g7pkf]

Rik for once i agree.

go to samknows find your exchange and see if it's congested or you can also see how many users are on it and the area it serves and draw yuor own conclusion's.

[coreservers]

well samknows shows no congestion at my exchange.
but here we are again

Download speedachieved during the test was - 3322 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7710 Kbps(DOWN-STREAM), 1082 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.66:27.09:54.24 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

And an absolutely fantastic




Looks remarkably like trafic shaping to me! whether it's BT or IDnet.

[Rik]

IDNet do not traffic shape.

[esh]

What's the packet loss like?

[coreservers]

pingtest.net was unable to test packet loss.

at 3.45pm I am happily at 5.5-6.5mb. at 4.05pm...... less than 1mb

at 10pm, back to normal again.

If IDnet aint doing it the BT must be. I've mailled support, as the ping times are never better than 50ms now, sometimes 104ms, making gamnig impossible with lags and disconnections.

Tried plusnet's exchange congestion tool and that also shows a green light.


router stats show pretty good snr at 7 and 5 up and down
no collisions

[Rik]

It looks like classic exchange congestion to me, especially given the timings you report.

[Steve]

I don't see what else it can be my line was similar before Xmas.

[esh]

Many BT exchanges show good chunks of packet loss at particular times of the day for the past few months. Typically as one is patched up another one falls over. I can't help but imagining someone trying to catch water from leaks in the ceiling, with them moving the fuller pots and pans to the less serious leaks as they start to get full... without every emptying them

Or maybe that's what they are *actually* doing given the status of Paddington.

[Rik]

[coreservers]

This is exactly the reason I moved from sky's BT package. And now get the same here.

Shame as I like IDnet, but I need the ability to upload and download photos of archaeology, reliably and quickly, which up to now I've been able to do.
Or maybe it's just another thing that doesnt work in the UK. Sorry to sound angry, but since joining I've had issue after issue. I'm down to 400k at the moment, making even browsing pathetic.

Support say nothing they can do, it;s the exchange.  I dont want to move to talk talk or tiscali, but if IDnet cant help me then my money will have to go elsewhere.

[Rik]

It's BT, pure and simple. If you can get an LLU supplier, go for it. Remember, though, that the 'last mile' is still over BT's circuitry, so any instability will remain.

[DorsetBoy]

This is exactly the reason I moved from sky's BT package. And now get the same here.
.......

Support say nothing they can do, it;s the exchange.  I dont want to move to talk talk or tiscali, but if IDnet cant help me then my money will have to go elsewhere.

And if it is an exchange issue/line problem you will move and move and move and move............

[coreservers]

but I cant sit on 400k. up until last Friday it's been ok. I can work with 3mb, 4mb or higher, but tonight (I've just not been able to connect at all, it slowed down so much!) and It's currently whizzing at 128k. so slow the BT speedtester falls over!

could always mvoe to latvia, they have better service than this awful country

[Rik]

If it's 128k on a BT test and your profile is still the same, then it's outside of spec and BT will investigate.

[Glenn]

Another email to Ian Livingstone?

[coreservers]

just sent one although it took nearly 45 seconds to send it.

[DorsetBoy]

up until last Friday it's been ok.  So what has happened since Friday?  Any floods/roadworks etc.?

My line is perfect 11 months of the year, then we get flooded ducts and all hell lets loose. BT have been going down the tubes at the end of my road for a week now, and my line has been up and down like the proverbial.

When these issues come up I get high pings/packet loss and dire speeds, then it comes back again. BT always deny there is any problem.

Support need to see BT speed tests and ping/tracert evidence to help.

[coreservers]

see there's the problem
Download speedachieved during the test was - 6597 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7710 Kbps(DOWN-STREAM), 1082 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

all looks lovely dopwnload speed is actually higher than the profile
but speedtest.net and my crawling browsing, and uploading tell a different story




in half an hour it'll be back to less than 1 meg

7711 kbps 1082 kbps
Line Attenuation 37 db 9.5 db
Noise Margin 9 db 5 db

[Rik]

If a BT test falls below 600k, BT will look into the issue. Otherwise, as far as they are concerned the product is working correctly as it is contended.

[DorsetBoy]

see there's the problem
Download speedachieved during the test was - 6597 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7710 Kbps(DOWN-STREAM), 1082 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

all looks lovely dopwnload speed is actually higher than the profile
but speedtest.net and my crawling browsing, and uploading tell a different story




in half an hour it'll be back to less than 1 meg

7711 kbps 1082 kbps
Line Attenuation 37 db 9.5 db
Noise Margin 9 db 5 db

Those test figures are BS. You are testing with your anti virus software running. You need to test in safe mode for the BT test to be correct.

Given the figures you have ,why not ask to go back on ADSL 8MB which is less liable to the noise interference and go for the Office package (Super Max) which has priority over other traffic at the exchange.

[coreservers]

seems tonight, it's a permanent fixture
as we're past hte 10pm improvement

[GizmoTheMogwai]

seems tonight, it's a permanent fixture
as we're past hte 10pm improvement

Seems IDNET is having some speed problems today... hope it'll be fixed by the weekend.