does this look right?

[Steve]

I know its not helpful but I am an IDNet customer on adslmax. I strongly suggest the issues lies with BTs pipework before the point its get taken off by IDNets hostlink

[DorsetBoy]

seems tonight, it's a permanent fixture
as we're past hte 10pm improvement

Seems IDNET is having some speed problems today... hope it'll be fixed by the weekend.

You are aware that there have been 2 serious incidents which have affected the internet?

The status page >>  http://www.idnet.net/support/status.jsp << has the details, are you in the listed phone areas ?

[Rik]

It's more likely to be the BT problems. Have you checked whether your exchange is listed on the IDNet status page...

[coreservers]

was fine up intil 10 minutes ago
but it died again. my 10mb download has taken 26 minutes. my dialling code isnt listed as I'm 013145. cant see that the exchange has suddenly become congested. certainly no tester is showing that. now doen to the usual 340-400k  . I just give up. best to accept that the UK is a 3rd world broadband country

[Rik]

I'm afraid testers don't show congested exchanges. 

[coreservers]

So samknows etc, are basically a waste of time... fantastic.. nothing does work.
Still stuck at 728k even now at 23.40.
I stated when I opened my account exactly what I would like to do... photos, both upload adn download, and online gaming.
No problem we have a very reliable service, was the sales pitch... my 1st 2 weeks I had no connection at all (BT's fault, i know). and since then the lowest ping I've had has been 48ms. not enough to defeat lag, making gaming embarrasing, as I get dropped connections all the time.

Support seem not to be abl to help on that front either.

Now I'm faced apparently with an exchange that's congested 23hours and 50 minutes every day. So both of the things I particualrly wanted from IDnet, i;ve rarely been able to have... not impressive. Sorry but thats how I feel. they are who I pay every month.

[Steve]

But it is only a one month contract. If you feel you have exhausted all possible avenues you can always try elsewhere.

[coreservers]

Where! each of them are one and the same, it's all BT, except bt and sky openly traffic shape, every night. And cant get cable, but thats traffic shaped as well.

no point going llu cause BT own part of those lines as well,
what I'd like is what I asked for and was told No problem. not a service that I never know from one minute to another what speed it's going to run at. Well actually I do know now, that it is rarely above 1meg at any time of the day.

But as it's within BT's acceptable service, most of the time, it's ignored. nothing anyone can do. I've passed 4 BT speedtests to support, along with the very slow speeds reported, "exchange congestion" was the reply, the connections are contentious". Tough really. just put up with it.

Yes I'm angry, frustrated and thouroughly fed up with the whole of the UK's pathetic excuse for a telecoms industry



Hows that for a zippy 21st century connection!.

[Rik]

IDNet were right to tell you they can deliver, as they can. They can't control BT, though, no ISP can. You may be on one congested VP at the exchange, but no ISP would know that in advance, and the situation is constantly changing. Unless and until Ofcom lay down a serious standard for broadband, BT will get away with doing as little as possible, all the time defining what is an acceptable service. It's unfortunate, but it's not untypical of the regulators in general. LLU might help you. Though the 'last mile' will still be BT, the VP and backhaul will not.

[coreservers]

I've now spent most of today with no broadband at all. left a message with support.... no reply... Ok it's holiday weekend.. but! 
I now have a whole 1.1mb. but even that's intermittant and my pings have risen to 386ms. So sorry But I will speak out about IDnet's service. it's been poor. Will that anger the IDnet gods on the forum? Since last July I've had only 2 months without having to contact support. BT just tell me to contact my ISP, they just tell me it's BT's fault.

LLU unfotruantely means dealnig with indian call centres, and I really just cant be bothered any more. Still at least these connection speeds and download rates give me a memory trip back to good old dialup.... except, the downloads were faster.

[Rik]

What message have you left? That your speeds are poor?

[coreservers]

no that I had no access at all from 9am this morning up until 1 hour ago. all the router lights were on, and I could see a sync speed of 7mb. but IE just came back "unable to find webpage". and outlook failed to download any mails from Yahoo. I'm guessing they could see me connected. and it had dropped so slow It was failing to connect, must have been below 28k for that to happen.

but what they gonig to do, tell me it;s BT's fault?

[Rik]

It sounds more like a stale session, were you getting an IP address?

TBH, you've never been happy with the service from IDNet, so maybe you'd be better trying someone else, maybe AAISP?

[coreservers]

Rik, when I joined, i had no service at all for 2 weeks (which I ended up mailling ian livingstone, and it got sorted) on the simple circuit move, then massive instablility for 3 months? what was there to be happy with?, . Is it the case that no-one is allowed to be unhappy with IDnet's service on here? lets all be happy clappers. and for the record I have posted thanks to members of supprot on here. But I have not once had sufficient ping times to game with, I was sent a router to test, that died. Downloads have been Ok to very poor, a maximum once of 600k, but more normally 35-50k

I had no connection at all for a number of hours today, and have not been contacted? Now I have a connection below the 600k level, back down to 256k. but BT tester shows 4mb. so nothing will get done.

I'm angry and frustrated at getting pushed from pillar to post. All I want is a decent internet connection, one htat allows me to watch a U-tube clip without haivng to pause it for 20 minutes.

Is that too much to ask?

[Rik]

I didn't say you couldn't be unhappy with IDNet, I merely pointed out that you never have been, so an alternative ISP might be worth trying. LLU gets you away, to a great extent from BT, but as you don't want to do that, then AAISP would seem to be the next logical ISP, they can offer you a BT or Be based connection, support is in the UK, and they promise to sort your line or your money back.

[coreservers]

well that's me been off for another 10 minutes, got an IP address but no connectivity (your connection has limited or no connectivity).
Strangely rik, as said before I like the idea of IDNet, but am getting frustrated at unreliability and lack of direction. With my case, which may be different for other users, but I can only speak from my experience. The thought of another highly qualified and trained BT engineer moving my circuit or creating another datastream circuit fills me with dread.

just sent another begging mail to support for answers othe than exchange congestion. surely that cant cause me to be disconnected.  It's slowing down day by day. rarely above 1 meg now at all times

[DorsetBoy]

well that's me been off for another 10 minutes, got an IP address but no connectivity (your connection has limited or no connectivity).
Strangely rik, as said before I like the idea of IDNet, but am getting frustrated at unreliability and lack of direction. With my case, which may be different for other users, but I can only speak from my experience. The thought of another highly qualified and trained BT engineer moving my circuit or creating another datastream circuit fills me with dread.

just sent another begging mail to support for answers othe than exchange congestion. surely that cant cause me to be disconnected.  It's slowing down day by day. rarely above 1 meg now at all times

Have you tried a different router?

[D-Dan]

I can't say I've had a problem with speed or congestion for weeks. My BT results:

Download speedachieved during the test was - 6357 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7127 Kbps(DOWN-STREAM), 970 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.12:23.12:60.75 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

And tonight's speedtest.net in my sig (which is at the lower end of where it usually sits). Having said that, I did a lot of work on my internal wiring late last year which has made a big difference in stability.

Steve

[D-Dan]

Out of interest - are you getting any loss of sync, or is it just slow speeds. If just slow, do you have another computer that you can install a clean OS on (Linux is probably a better choice than Windows for this) to rule out any kind of malware. You may have protection up to your teeth, but that's still not a gurantee on Windows that something is sitting there doing bad things.

Steve

[coreservers]

not getting any loss of sync, malware clean. viruses clean, spyware clean. Been unable to connect again for an hour or so.

just tried a note book and my xbox360... all the same results, looks great on the BT speedtester (not the 360 obviously, but test gaming, just wont even connect to the servers), and back in the non BT fantasy, real world... awful.

286- 800k.
router stays up. says it syncs at 7710. no collisions, no packet loss. Bt wont and dont care. as the bt speedtester shows well above their aceptable limit, it;s the only result they'll listen to. meanwhile I again cannot view upload or download photos, u-tube clips. patches etc. unless i'm willing to wait hours for it, at an average 9k!

wont even run a speedtest, it just sits there, waiting to start.

[DorsetBoy]

ooks great on the BT speedtester

Third time I have seen you say this............. if the BT tester is connecting and giving those results then the line is up and running,your issue obviously lies elsewhere.

[DorsetBoy]

well that's me been off for another 10 minutes, got an IP address but no connectivity (your connection has limited or no connectivity).

This error is frequently caused by you PC Network adaptor , you can use Windows to check the issue or just delete and make a new connection. That at least will remove that from the equation.

[zappaDPJ]

I'd certainly agree with that. I get that error message a lot and it's always been because the PC and modem/router are no long talking to each other. In my case it's due to a Netgear router wireless shut down.

How are you connecting to you modem/router?

[coreservers]

Ok I've been trrying to resolve this myself all day.
I've so far, updated the router firmware this is a new router bought only 6 weeks ago. replaced the microfilters, a now plugged into the test socket.

When I 1st reconnected it all , it gave a speedtest.net 5.78mb which is hugher than it has been all week, however 15 minutes later, it gave a ping of 256ms and was down to 2.8mb.

Speedtest.net and speed.io now take upwards of 1 minute to run, they seem choppy and erratic. I have also changed from the built in NIC in the pc to an asus one. although they both seem to be fine, and created a new wired connection. running at 100mb

[Rik]

Only the BT test counts. Has the loss of connectivity stopped?