does this look right?

[coreservers]

thats stopped, but the slowness hasnt, it still pauses for up to 5-10 seconds on each web page.
and pinging IDnet gives an average of 104ms, which is dead slow.

I've tried a reliable download, which should go at 600k plus. and it downloaded at an average of 15k. U-tube still wont load properly.

[wecpcs]

This error is frequently caused by you PC Network adaptor , you can use Windows to check the issue or just delete and make a new connection. That at least will remove that from the equation.

I totally agree with that, as my motherboard has 2 on-board network cards and the Realtek one failed and was giving similar errors, so I simply just switched to the other one and was back up and running. If your motherboard does not have two adapters then a new PCI network card only costs a few pounds.

Colin

[DorsetBoy]

thats stopped, but the slowness hasnt, it still pauses for up to 5-10 seconds on each web page.
and pinging IDnet gives an average of 104ms, which is dead slow.

I've tried a reliable download, which should go at 600k plus. and it downloaded at an average of 15k. U-tube still wont load properly.

What is the make and model number of the router you bought ?

[coreservers]

netgear Dg834G
and no I cant afford another £70 on a new router.



just managed to get back on, been off for another 5 hours.

[D-Dan]

Just a thought - but what DNS servers do you use?

I suggest trying OpenDNS - it may help.

Steve

[DorsetBoy]

netgear Dg834G
and no I cant afford another £70 on a new router.



just managed to get back on, been off for another 5 hours.

Nobody suggested you bought another router,it would have been good to see the stats when you TELNET into the router.

If you are just going to whine and make stupid comments there seems little point anyone here even trying to help you.

[coreservers]

sorry, but frustration is getting the better of me after 3 weeks of pretty much unuseable broadband. and being offline for 11 + hours over this weekend has seriously poiled my easter break.

The router stats are

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 17128 23939 0 464 1631 04:19:53
LAN 10M/100M 276120 190399 0 3722 713 23:00:21
WLAN 11M/54M 0 0 0 0 0 00:00:00


ADSL Link Downstream Upstream
Connection Speed 7594 kbps 1071 kbps
Line Attenuation 36 db 9 db
Noise Margin 12 db 6 db


MY snr has shot up from 6 to 12

[Rik]

Which indicates an unstable connection, lots of re-syncs. If you remain connected for 14 days, it will drop by 3db, repeating until it reaches 6db or the line becomes unstable again.

[Steve]

Perhaps have the connection reprofiled as adslmax if the errors are ruining the connection?

[DorsetBoy]

OK so when you have a problem you need to get these:

Router stats.

BT Speed test  (Not speedtest.net or any other  tester) and note that BT tests need to be run in Safe Mode with networking.

Telnet into your router (192.168.0.1 IIRC ) and type :  show status    then : show adsl   (if the telnet commands are any different the router will tell you.)

Get screenshots of these , then use Command Prompt,  netstat -b  press enter then ping -n 10 www.idnet.net  then  tracert www.idnet.net and get a screenshot of the results for the forum.

FYI , if your broadband is down for long periods BT and Idnet should be able to see that,just as they can see line drops and disconnections.

BT and your ISP can see the BT speed tests and can see if any other application is running at the time it was taken. BT will only accept their own tests as evidence so any other test is a waste of time,they are NOT accurate anyway.

Ping tests and checking for packet loss needs to be done from Command prompt not speedtest.net, their results are never accurate and vary from browser to browser.

[DorsetBoy]

Perhaps have the connection reprofiled as adslmax if the errors are ruining the connection?

That is what I suggested last week Steve.

Go back to 8mb adsl if possible and move to the SuperMax package which gives priority over other traffic at the exchange, it makes a big difference at peak times.

[Rik]

Ping tests and checking for packet loss needs to be done from Command prompt not speedtest.net, their results are never accurate and vary from browser to browser.

And server to server.

[zappaDPJ]

Surely if there are that many errors that are causing the connection to drop and the noise margin to rise, wouldn't the sync speed drop until BRAS found stability? Or has that already happened?

[Rik]

Sync speed is slightly lower than in the OP, Zap.

[zappaDPJ]

Ah, that'll teach me to read the whole thread before posting 

[Rik]

It was a long time ago, Zap, I had to go and check.

[coreservers]

I was never on the old adsl, as I moved from sky broadbands re-packaged BT deal straight to adsl-max, which was traffic shaped every night at 4pm precisely to 384k for nearly all users.

I'm  sure Rik et all remember the 2 week drama of my "simple move" after supplying the mac codes. Which involved me calling Ian livingstone driectly by phone. after the BT engineers created a "datastream" circuit.

I'm going to try one more thing, just to iron out anything within my house. and that is to change our phones, which are getting old now.

[Rik]

I think Dorset thinks you're on WBC.

[DorsetBoy]

I think Dorset thinks you're on WBC.

No, surely those figures and the BT test show an ADSL2+ connection ?

Can you not get back to a standard Max 8MB from there?

[Rik]

Actually, they do, Dorset. Well spotted. Yes, it's possible to have the line re-modulated back to ADSL1.

[DorsetBoy]

Actually, they do, Dorset. Well spotted. Yes, it's possible to have the line re-modulated back to ADSL1.

Which on a line affected by noise would possibly mean a better/more stable connection.

[Rik]

It would.

[DorsetBoy]

I was never on the old adsl, as I moved from sky broadbands re-packaged BT deal straight to adsl-max, which was traffic shaped every night at 4pm precisely to 384k for nearly all users.

I'm  sure Rik et all remember the 2 week drama of my "simple move" after supplying the mac codes. Which involved me calling Ian livingstone driectly by phone. after the BT engineers created a "datastream" circuit.

I'm going to try one more thing, just to iron out anything within my house. and that is to change our phones, which are getting old now.

Your connection is ADSL2+ not ADSL Max . ADSL2+ is more prone to noise issues so it may be better to go to a Max 8mb line.

The internal wiring and BT faceplate type are important things to check >> http://www.idnetters.co.uk/forums/index.php/topic,1904.msg31528.html#msg31528

[Steve]

That's the word-remodulated sounds better than re-profiled.

[coreservers]

thuoght changing phones might have helped, as it held up at 4mb for a bit tonight, but we're back again crawling with 15 to 25 second lags on web pages. cant upload photos to my detecting forum (really embarrasing, as I'm a moderator).
I've changd everything, phones, cat5 cables, network card, BT speedtester showing 1mb lower than yesterday.
Download speedachieved during the test was - 5061 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6715 Kbps(DOWN-STREAM), 1071 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.46:24.5:59.04 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic


Asked support to go to adsl max. we'll see if they'll do anything.  (55 seconds to post this message!!!)