Very slow speeds

zappaDPJ · Mar 30, 2010, 05:33:53

My connection has been abysmal all night with virtually no bandwidth on the downstream. It's actually too slow to run a speed test. Pings are fine, the upstream is ok, I'm just wondering if anyone else is having issues?

[EDIT] Actually although local pings are fine, pings to long distance servers are off the scale.

zappaDPJ · Mar 30, 2010, 06:37:44

It got worse and finally died although I still have sync. I've switched to another connection on WBC which is fine so the problem lies somewhere within the 8mb service.

DorsetBoy · Mar 30, 2010, 07:47:45

Garbage here too. Everything went to a crawl last night and I gave up.

Adsl dropped and synch is now down from 8128 to 5455. SNR up from 8 to 14db and interleaving on. Never had a drop in line or synch in 3+ years here,interleaving has not been on and the SNR has barely altered from 8db till now.

3 times in the last week the DrayTek has shown that the adsl has dropped,why now after a totally stable line for over 3 years?

Rik · Mar 30, 2010, 08:12:39

Dropped sync, Dorset?

Steve · Mar 30, 2010, 08:13:51

Mine has been fine,IDNet status is showing normal service unfortunately my other source of information (AAISP) has not updated for several days.

Dorset you're connection's gone up the swanny. Noise/interference from somewhere?

DorsetBoy · Mar 30, 2010, 08:29:53

Quote from: Rik on Mar 30, 2010, 08:12:39
Dropped sync, Dorset?

adsl status
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 7264000 bps US Actual Rate : 832000 bps
DS Attainable Rate : 7328000 bps US Attainable Rate : 1224000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 4
NE Current Attenuation : 24 dB Cur SNR Margin : 12 dB
DS actual PSD : 19. 9 dB US actual PSD : 12. 5 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 12 dB Far SNR Margin : 13 dB
CO ITU Version[0] : 00005453 CO ITU Version[1] : 00005443
DSLAM CHIPSET VENDOR : < TI >

Synch was fine last night but speeds were dire. Overnight the DrayTek shows that Adsl dropped but system and connection stayed up.

SNR was up to 14db from 8db, now back at 12db ,interleaving is on at depth32, nothing much in errors.

Neighbour next door on Sky 8MB has no issues,fast path,full synch SNR 6db. Neighbour other side, on Orange 8MB no issues,full synch,no noise recorded.

Rebooted the DrayTek just now which brought the synch up slightly.

Rik · Mar 30, 2010, 08:31:05

Let support know, they can take a look from their end.

zappaDPJ · Mar 30, 2010, 08:32:39

OK, I think I need to back track a little. My problem could have been a router issue as I may have swapped between two Netgear routers and not between connections. If SMF logs IPs by post then the second post I made above should be on a different IP. If it isn't then I definitely have a router issue. Confused? You soon will be

Rik · Mar 30, 2010, 08:33:25

Two different IPs, Zap.

zappaDPJ · Mar 30, 2010, 08:43:19

Thanks Rik. I didn't expect that, now I really am confused. I'm pretty sure I'm still connected to an 8MB connection i.e. I didn't swap to WBC. I'm not sure how I got served a different IP... ah... just typing to myself... I have 3 logins to IDNet saved to 3 different modems. Changing login but staying on the same service would probably give me a new IP?

Seems to me that one of the gateways (for want of a better term, gw*) could be having issues?

Rik · Mar 30, 2010, 08:44:40

Let me ask...

zappaDPJ · Mar 30, 2010, 08:53:55

Cheers, I'm off for a hospital appointment so I'll continue to investigate upon my return

Rik · Mar 30, 2010, 08:55:12

I can't talk to support right now as the phones aren't working, but I've asked them to take a look at this thread. Good luck, I have a similar journey to make this afternoon.

adamr8965 · Mar 30, 2010, 20:04:31

No problems here all is well so far.

Rik · Mar 30, 2010, 20:06:14

Careful, they'll all want to come round and share.

adamr8965 · Mar 30, 2010, 20:11:04

Ah you'll never guess my wep key for the wifi. hahahah

Rik · Mar 30, 2010, 20:12:09

I'm bringing a cable.

Glenn · Mar 30, 2010, 20:15:18

Quote from: adamr8965 on Mar 30, 2010, 20:11:04
Ah you'll never guess my wep key for the wifi. hahahah

There are ways of cracking them

Use WPA it's more secure

adamr8965 · Mar 30, 2010, 20:58:58

well i use wpak 296474 key if you must know, even i dont know the password

Rik · Mar 31, 2010, 08:35:18

Fred.

adamr8965 · Mar 31, 2010, 18:54:06

wrong, bungle

Rik · Mar 31, 2010, 18:59:44

The boogie woogie bungle boy from company B?

adamr8965 · Mar 31, 2010, 19:00:32

yes, dont u steal my faster connection then.

Rik · Mar 31, 2010, 19:01:46

The van should be delivering the other end of the cable shortly.

adamr8965 · Mar 31, 2010, 19:02:26

ah they have arrived now, just getting them a cuppa

Rik · Mar 31, 2010, 19:03:28

Show them the router, they'll be quick and discrete.

adamr8965 · Mar 31, 2010, 19:04:12

white netgear one, with blue flashing dome lights cant miss it.

Rik · Mar 31, 2010, 19:06:03

That will confuse them, they'll think they're being pulled over for speeding.

adamr8965 · Mar 31, 2010, 19:06:41

stops the misses hoovering to fast.

Rik · Mar 31, 2010, 19:13:46

adamr8965 · Mar 31, 2010, 19:14:54

its a turbo hoover aswell.

Rik · Mar 31, 2010, 19:19:10

So there's no dust on her, then?

adamr8965 · Mar 31, 2010, 19:19:37

nope or the dogs.

GizmoTheMogwai · Apr 01, 2010, 22:18:05

Getting really cr*ppy speeds tonight, anyone else?

zappaDPJ · Apr 01, 2010, 22:25:21

Yes but the net is behaving extremely strangely from my location. Earlier tonight there was almost zero throughput with web pages taking over a minute to fully resolve. I then did a speed test and got the best result for both streams that I've ever seen. Now it's pretty slow again but not as bad as it was a couple of hours ago.

zappaDPJ · Apr 01, 2010, 22:30:10

I have virtually no upstream which might explain why even with 2MB down this page took over a minute to fully load.

zappaDPJ · Apr 01, 2010, 22:32:21

And a couple of minutes later...

As I said at the start, the net is behaving extremely strangely from my location

zappaDPJ · Apr 01, 2010, 22:47:59

I just completely lost all throughput and again a few minutes later it's back to full speed.

adamr8965 · Apr 02, 2010, 06:32:37

It could be something to do with the paddington problems, or rik has been doing his online food shopping.

I havent really had any problems so far, my connection slow a little at peak times now which it never did before.

DorsetBoy · Apr 02, 2010, 06:40:48

http://www.idnet.net/support/status.jsp

there is a huge list of phone areas still affected.

zappaDPJ · Apr 02, 2010, 17:39:06

My exchange doesn't appear to be on the list so I'm not sure what's causing it. I'll get on to support after the break if it continues.

Rik · Apr 02, 2010, 17:47:17

The problem is that it's causing reduced capacity as well, Zap - I got a 'network busy' when trying to make a phone call yesterday.

zappaDPJ · Apr 02, 2010, 18:01:38

Capacity or congestion was my first thought but I don't appear to have any issues during the day. I've just managed to do a BT speedtest, the first time it has worked for me in months. I now realise it wasn't recognising the phone number I'm currently using. It is fairly new but it seems a bit inefficient that it's taken around 6 months to recognise!

Anyway at this time of day things are a little sluggish (700 Kbps slower than usual) but certainly nothing to complain about.

Download speedachieved during the test was - 5611 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7552 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

The problems start later on and continue through to the very early hours. I'll try and do another one later tonight if I'm around.

Rik · Apr 02, 2010, 18:07:28

Good luck with that - hot VP looks the most likely cause.

wecpcs · Apr 03, 2010, 10:39:06

Quote from: DorsetBoy on Apr 02, 2010, 06:40:48
http://www.idnet.net/support/status.jsp

there is a huge list of phone areas still affected.

My exchange is on the list, but as I was away all week on a Warner Holiday break, I did not find out until my return on Friday, upon reading this forum. I had shut down everything before going away and I fired up the router midday on Friday and all was normal, but I decided to do a speed test on speedtest.net to check and received my usual 6.35Mb/s download speed but my upload speed was only 0.23Mb/s, which is usually around 0.36Mb/s. After a reboot of the router I received 6.94Mb/s but my upload speed was still only 0.23Mb/s. So I decided to do a router shutdown for a couple of minutes and upon retesting my download speed was 6.83Mb/s and my upload speed was back to its normal 0.36Mb/s, so obviously something had happened while I was away but at least it was easily remedied.

Colin

Rik · Apr 03, 2010, 10:43:22

It seems to still be going on, Colin. I'll be interested to see if BT come under fire from Ofcom for such a massive service failure.

zappaDPJ · Apr 03, 2010, 10:46:41

I've shifted a huge amount of data overnight and I've not noticed any problems at all so perhaps whatever was bugging my connection has been fixed.

Rik · Apr 03, 2010, 10:50:58

I'd imagine the overtime is rolling in for BT engineers this weekend.