Line advice - and hello!

[elvisk208]

Hiya folks,

Thought I'd say hi as I've joined IDNet today - pat yourselves on the back as one of the reasons I joined is forum seemed to have a decent vibe! Guessed if you were all unhappy the forum would be flooded with complaints ... which it isn't!

Am on the end of a quite long piece of copper (and other metals!) so my line is a little poor. In the past, I've managed to get it above 2meg, but at the first day with IDNet I'm on 1561/920. Presume it'll go up if I can keep the line stable for a few days.

If someone has a moment, could they have a little look at my line stats, and see what they think?

Code Select Expand


Rate: 1561 kbs 920 kbs
Max Rate: 1681 kbs 1197 kbs
Noise Margin: 7.1 dB 6.5 dB
Attenuation: 63.0 dB 34.6 dB
Output Power: 15.8 dBm -31.0 dBm

Rate Cap: 1681 kbs
Attenuation @ 300kHz: 63.0 dB
Uncanceled Echo: -12.8 dB Ok
VCXO Frequency Offset: 9.3 ppm Ok
Final Receive Gain: 34.5 dB Ok
Impulse Noise Comp. Tones: 0 Ok
Excessive Impulse Noise: 0 Ok



Code Select Expand



Collected for 0:14:53

Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 365 365 365 0:00:01
Loss of cell Delineation 0 0 0 0:00:00

DSL
Link Retrains: 0 0 0 0:00:00
DSL Training Errors: 1 1 1 0:14:17
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 0 0 0 0:00:00
Loss of Signal Failures: 0 0 0 0:00:00
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 0 0 0 0:00:00
Cum. Seconds w/Errors: 674 674 674 0:00:01
Cum. Sec. w/Severe Errors: 0 0 0 0:00:00
Corrected Blocks: 0 0 0 0:00:00
Uncorrectable Blocks: 1809 1809 1809 0:00:01
DSL Unavailable Seconds: 55 55 55 0:13:57



Am using a HGV2700 - after reading advice here I snapped one up off eBay ... I also have an ADSLNation faceplate.

Like I say, any advice would be most welcome if someone has time.

Many thanks!!

[Rik]

Hi elvis and welcome to the forum, or should that be building?

I wouldn't bet on the speed improving looking at those stats. Were you on WBC before, or Max?

[zappaDPJ]

 

[elvisk208]

Hi elvis and welcome to the forum, or should that be building?

I wouldn't bet on the speed improving looking at those stats. Were you on WBC before, or Max?

The 8meg service - I'm guessing that's WBC. It's amazingly nosed up to just over 2meg before getting me on the 1750 profile which is pretty much all I'm expecting. I'm on the faster one now (Home Pro (ADSL2+))

Do you think the other service might improve things?

The laughable thing is pretty much every other exchange around where I am in Bristol is getting that Infinity FTTC service ... apart from the one I'm on. Hundreds of people in this little corner of the city also affected. Heartless BT!

[Glenn]

Hi Elvis   we have your No1 UK fan here.

[elvisk208]

Hi Elvis   we have your No1 UK fan here.

Haha - excellent. There's a long story behind my use of the name but perhaps for another day

[Rik]

The 8meg service - I'm guessing that's WBC. It's amazingly nosed up to just over 2meg before getting me on the 1750 profile which is pretty much all I'm expecting. I'm on the faster one now (Home Pro (ADSL2+))

No, the 8M service is MAX (ADSL1), the 24M is what you're on, but given your distance to the exchange you will see pigs passing overhead before you get near that speed. I wonder whether you would be better with ADSL, as the increased range of frequencies used for ADSL2+ may be making your line more susceptible to noise.

Tell me about your phone wiring, do you have any/many extensions? What else is connected to the line?

[elvisk208]

No, the 8M service is MAX (ADSL1), the 24M is what you're on, but given your distance to the exchange you will see pigs passing overhead before you get near that speed. I wonder whether you would be better with ADSL, as the increased range of frequencies used for ADSL2+ may be making your line more susceptible to noise.

Tell me about your phone wiring, do you have any/many extensions? What else is connected to the line?

The router is right next to the master socket; there's one phone connected to the faceplate which is, again, right next to the master socket. There is nothing at all else connected to it.

The power supply is about half a metre to the right of the router - I moved that away to avoid any potential interference!

There is an alarm in the house but that doesn't have a phone element to it so isn't connected.

In terms of the router there's an Apple Time Machine right next to it connected via ethernet.

Happy to snap a few photos if you think that might help ....?

[Lona]

To Idnet Elvis

[Glenn]

Do you get a better sync if connected to the test socket behing the face plate?

[Rik]

The router is right next to the master socket; there's one phone connected to the faceplate which is, again, right next to the master socket. There is nothing at all else connected to it.

The power supply is about half a metre to the right of the router - I moved that away to avoid any potential interference!

There is an alarm in the house but that doesn't have a phone element to it so isn't connected.

In terms of the router there's an Apple Time Machine right next to it connected via ethernet.

Happy to snap a few photos if you think that might help ....?

No, that's fine. We have no ring wire to eliminate, no Sky box, your layout sounds fine. If you have a battery-powered AM radio, then de-tune it, so you just have white noise, and run it along the path of the phone line from entry point to router. If the noise increases anywhere, that's a sign of RF interference, which won't be helping but, tbh, I suspect all your problems are in that line length.

[elvisk208]

No, that's fine. We have no ring wire to eliminate, no Sky box, your layout sounds fine. If you have a battery-powered AM radio, then de-tune it, so you just have white noise, and run it along the path of the phone line from entry point to router. If the noise increases anywhere, that's a sign of RF interference, which won't be helping but, tbh, I suspect all your problems are in that line length.

Yep - I'd agree with that. Can't spot anything obvious with the radio.

What do you reckon - leave it a few days to see if the retain bumps the line up a bit? Would IDNet put me back on the old Max service if I asked them?

Thanks for all the advice by the way - seriously, can't believe how much more helpful people are here than previous ISP.

You all deserve gold stars

[elvisk208]

Do you get a better sync if connected to the test socket behing the face plate?

I didn't with previous ISP - it used to level out about 2200ish whether on test socket ... but haven't tried on this new 24meg service yet.

[Rik]

What do you reckon - leave it a few days to see if the retain bumps the line up a bit? Would IDNet put me back on the old Max service if I asked them?

Give it the 10 training days, then see where you are. If it's still worse, IDNet can move you back to ADSL1 modulation, it's not strictly Max, as you'll still be connected to an MSAN and the 21CN network, but it should look like Max for all intents and purposes.

Thanks for all the advice by the way - seriously, can't believe how much more helpful people are here than previous ISP.

You all deserve gold stars

Thanks. We appreciate that. We do try to help, whatever the problem.

[elvisk208]

Cheers Rik, I'll keep you posted

[Steve]

 

if you go back on max or even supermax you'll lose a bit of upstream. I wonder if that's where the downstreams gone?

[Rik]

That was my feeling, Steve.

[adamr8965]

Welcome elvis, dont ask rik his advice on food, he goes on for hours lol

[Rik]

Shaddup, you're not meant to scare people until I've got my hooks into them. 

[adamr8965]

Oh yes sorry, elvis please ignore last post from me.

[Rik]

 

That's my boy...

[adamr8965]

lol.

[elvisk208]

if you go back on max or even supermax you'll lose a bit of upstream. I wonder if that's where the downstreams gone?

Got to admit - Steve/Rik - I think I'd rather have the download than the upload speed

And what's this about food? 

[Glenn]

If you have deep pockets then look at http://www.idnetters.co.uk/forums/index.php?board=33.0

[adamr8965]

elvis, food is rik's fav hobbie after idnetters.

[elvisk208]

Nice - loving the sub-forum! I'll have a read of that ...

[adamr8965]

ok elvis you'll also notice we wander off topic very quick.

[Ray]

 

[Simon]

elvis, food is rik's fav hobbie after idnetters.

What do you mean, after IDNetters?  Have you noticed how quickly he disappears at meal times?  

Oh, and   Elvis! 

[Rik]

No, Sue is the next favourite. 

[adamr8965]

funny you say that he did make a sharpish exit last night at 20.30

[Rik]

I know when I've run out of Sue's patience.

[adamr8965]

Hmmm havent you got under control rik?

[Rik]

Yes, I do exactly what she says.

[adamr8965]

Same as me.

[Rik]

 

Married bliss, eh?

[adamr8965]

Yep, do as she says or else.

[Rik]

Sue is actually amazingly tolerant of the hours I spend here. Even to the extent of holding back food if it gets busy.

[adamr8965]

bloody hell, well you havent got 2 black labs, they would kindly eat my tea for me.

[Rik]

True.

[adamr8965]

my dinner is cooking and i see his nose twiching.

[Rik]

Has the tail started yet?

[adamr8965]

he woken now the chips and garlic bread have gone in.

[Rik]

 

Here come the big eyes...

[adamr8965]

sat by my side now wagging his tail.

[Rik]

I can picture it.

[sobranie]

Yes, I do exactly what she says.

Yep, sounds right!
I've only 2 faults, everything I do and everything I say.

[adamr8965]

hes gone to sit in the kitchen, thinks the food needs looking after.

[Rik]

Yep, sounds right!
I've only 2 faults, everything I do and everything I say.

We've worked through that stage, Rick. I'm allowed to be right once a week now.

[Rik]

hes gone to sit in the kitchen, thinks the food needs looking after.

Labs are very protective of food. Bit like me really...

[adamr8965]

are you black and fluffy aswell?

[Rik]

Only at night. 

[adamr8965]

hes a good boy though

[Rik]

They always are.

[adamr8965]

they are both watching me eat now

[Lona]

Wait till they start drooling. 

[Rik]

 

You know your Labs, Lona.

[adamr8965]

cassie never drools, jasper does when there steak or chops on the go.

[elvisk208]

Thought I'd give you all a bit of an update ...

Currently no improvement at all in speed (if anything, it's got worse) so I've asked support to switch me back onto the 8meg service which will happen overnight tonight.

So - keep your fingers crossed for an improvement tomorrow ...

Will keep you all updated.

[Rik]

Thanks for that. Sorry it hasn't worked for you - it seems that, once you reach the realms of 63db attenuation that ADSL2+ isn't a guarantee of extra speed, quite the opposite.

[elvisk208]

Thanks for that. Sorry it hasn't worked for you - it seems that, once you reach the realms of 63db attenuation that ADSL2+ isn't a guarantee of extra speed, quite the opposite.

It seems that way - but at least the move might stablise the line. And, of course, if it works we'll know for the next person with a long line that the 24meg service might not work.

[Rik]

We already do. Alan (Kinmel) has reverted and immediately improved his speeds. So  for you.

[elvisk208]

Yep - same as Alan. Switch back and I've synced today at 1728/800 - result. It's a little slower than I was getting previously but would imagine with a little stability it'll creep back up.

[elvisk208]

The other thing worth noting is I'm getting a lot less errors (cell header errors/loss of cell deliniation) on my 2700 compared to with the 24meg service.

[Rik]

That's the difference I've noticed on WBC, the error count is higher, though, luckily for me, not so high as to cause problems.