BT have ceased line and IDnet are telling me to pay to be reconnected

[spiral]

Can anyone offer advice, my brother has been with IDnet for a year and all of a sudden the internet stopped working, so he phoned IDnet and they told him a cease had been put on the line. BT have said IDnet have ordered the cease and IDnet say that that BT have ordered the cease.

He changed his phone line back to BT from talk talk about two months ago and this is aparently why BT have cut the broadband. But if that is the case why didn't they cut it straight away? when he orignally changed to talk talk his broadband wasn't affected so why is affected when he changed back?

Whats the best way to proceed as he doesn't have the money to fork out to get recconected to IDnet. So is seriously considering other isps.

[Rik]

I don't think this will be anything to do with IDNet, whatever BT may say. It has all the hallmarks of a classic BT left and right hand job.

Drop an email to BT's CEO, ben.Verwaayen@bt.com. Ask him if he can intervene to get the status quo restored. Point out the line change, and hint that he may go back to TT if BT can't get things right.

If he goes to another ISP, he's going to pay a connection fee one way or another, either up front, on leaving, or through a longish-term contract.

[psp83]

Ben @ BT does get things moving. If you read my thread, you can see what troubles i had from BT and that was with migration, they tried to blame the ISPs at first until i kept on and they admitted there was exchange and software problems that deal with migrations.

[Rik]

You see, all that pain you went through did serve a purpose. You have first-hand experience of how to move BT. I think we'll appoint you our ambassador to BT Towers!

[spiral]

Thanks guys will email him now.

[Lance]

Keep us updated

[spiral]

It appears to have been a result and Idnet will be able to reconnect him in 5 days at no cost. Will let you know when this actually happens.

Thanks once again. 

[Rik]

Great result. Ben is pretty hot on getting things put right. Shame there's not more like him.