problems connecting

[Monk]

Let me know if it gets through Rik. Also, thank you for your patience.

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[Monk]

Lucky man Steve!
Rik the photo has been sent although I assume it will reach you through your personal email. Please let me know when it does.

[Steve]

The photos fine you've got 2 'extensions' wired into 2 and 5 one with the correct twisted pair. You can safely remove the green wire from terminal 3 but don't forget to detach from the other socket aswell

[Monk]

I'm finding it difficult to remove the green wire. Is it safe to pull it out with something? It's really embeded.

[Steve]

The direction it needs to come is upwards. If the sheath has not been stripped from the wire end and it was inserted using one of those socket tools, the connector cuts the sheath as its pushed down and makes the electrical contact so its quite a snug fit.

[Ted]

I'm finding it difficult to remove the green wire. Is it safe to pull it out with something? It's really embeded.

What you have there is the old LJ 2/1A master socket. As steve says, just pull the wire directly up from the slot, long nose pliers will make it easier.

The Blue, Orange, green and Brown cable are the old , 4 wire colours.

[Rik]

I guess a builder installed the socket?

[Ted]

I guess a builder installed the socket?

Probably just an old original. Its worth checking the other end of that incoming cable, as its old. There will  more than likely be an external junction box, something like this or this. Take the cover off, usually just a single screw and make sure the terminals aren't corroded, full of spiders, damp etc.

[Monk]

Thank you to everyone who's contributed to my post. Especially Rik. The wiring in both sockets has been done as advised- a real achievement for a woman who has not got a clue about wires! The phone still rings so I must have disconnected only what was necessary. Unfortunately the connection is still playing up ...but thanks to you my dear IDNETTERS (Ted and Steve) I've had a look at my little junction box, which is placed in my porch. It DOES look acient but what is more interesting, one of the wires seems to be sellotaped. I'm including the photos and I'm beginning to think this is the real problem... I'd appreciate your opinions. Is that a job for BT and if so, do I call them myself (will they listen?) or do I do it through IDnet?

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[Rik]

That doesn't look too bad to me, tbh, though I'd probably remake the right-hand connection from the incoming pair, ie loosen the screw, put the wire back under the washer and tighten it. Technically, you shouldn't do this, but I'd give it a go myself.

The pair into the house is the normal blue/white and white/blue, is that what you're seeing at terminals 2 & 5 of the sockets. If so, that's all you need.

[Monk]

Oh!! and I thought I was near solving the problem  The two top wires are from the outside and they are both grey. The bottom ones go into the house and are blue and blue/white. There are no terminals numbered here, Rik so it's difficult to say where the cables are attached. Do you count them from the top/left/up/down? I think there is nothing much I can do here anymore... will fix the screws as advised though.

[Rik]

That's a BT drop wire, unhelpfully coloured and not twisted, Monk. Just remake that joint (power the router off first) and that should cure any issues with that box.

I realise there are no numbered terminals at the junction box, what I was checking was that your internal connections were using the blue/white pair?

[Monk]

I have cleared up the box as advised, the problem's still there though. So it's going back to the router/modem thing, isn't it? I give up..

[Rik]

Try a quite line test, dial 17070 option 2, and listen. You should only hear a minimal background hiss or hum. Anything more, particularly crackles, and report it to BT (or whoever you pay line rental to) as a voice fault, making no mention of ADSL.

If the line is quiet, then it's fairly important to try an alternative router before involving BT though IDNet.

[Monk]

ok. thanks Rik

[Monk]

IT's working!  Disconnected the extension as advised and changed the filters for more expensive ones. You get what you pay for... unfortunately. All seems to be back to normal at the mo. Thank you very much to everybody.

[Rik]

Glad to hear you're sorted, Monk, thanks for letting us know.

[Steve]