Have any problems been reported?

[psp83]

Is there any known problems today ?

My connection seems slow even though speed test comes back good.

Pings are also higher than normal. I normally get around 15ms, today is spiking all over the place.

[Rik]

I've seen nothing here, Paul, pings are normal.

[psp83]

Ok, I'll give it an hour to see if it corrects itself, if not I'll phone support.

[zappaDPJ]

No problems here, in fact my ping is remarkably low just now.

[psp83]

Looks like a phone call to support. Pings are getting worse.

Code Select Expand

Target Name: www.idnet.net
         IP: 212.69.36.10
  Date/Time: 4/6/2010 4:11:39 PM to 4/6/2010 4:13:54 PM

1    0ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms    0 ms  [192.168.0.1]
2  107 ms  114 ms  107 ms  113 ms  101 ms  126 ms  109 ms   59 ms   67 ms  120 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
3  104 ms  111 ms  113 ms  114 ms  100 ms  125 ms  114 ms   54 ms   62 ms  184 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]
4  108 ms  118 ms  112 ms  113 ms  105 ms  123 ms  113 ms   54 ms   64 ms  127 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
5  105 ms  118 ms  110 ms  111 ms   99 ms  117 ms  113 ms   62 ms   68 ms  133 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
6  104 ms  119 ms  109 ms  110 ms   99 ms  121 ms  112 ms   58 ms   68 ms  129 ms  www.idnet.net [212.69.36.10]

Ping statistics for www.idnet.net
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 58ms, Maximum = 129ms, Average = 102ms

[Rik]

Have you seen the status announcement, Paul:

You may notice a delay in response to some queries sent to support@idnet.com

Please be advised; BT Wholesale and BT Openreach testing systems are currently off line due to major system failures. Further to this, their contact centres have also been taken off line.

As such, we are unable to perform diagnostic tests or raise faults for broadband and telephone services at this time.

Any support related queries will be dealt with as soon as the systems are back on line and relevant diagnostic checks have been carried out.

[Ray]

No problems here, Paul.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

Pinging idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=16ms TTL=59
Reply from 212.69.36.10: bytes=32 time=16ms TTL=59
Reply from 212.69.36.10: bytes=32 time=17ms TTL=59
Reply from 212.69.36.10: bytes=32 time=22ms TTL=59

Ping statistics for 212.69.36.10:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 16ms, Maximum = 22ms, Average = 17ms

[psp83]

My friend is on IDnet and on the same exchange and he's not getting any problems either. I've disconnected everything from my router and disabled wireless.

This PC is the only one connected (theres no background stuff running) and still getting high pings

[Rik]

Have you re-booted the router, Paul?

[psp83]

Have you re-booted the router, Paul?

No, Dont really want to either, with my current noise margin I'll be syncing way lower and I need the speed at the mo to download/upload stuff to FTP.

Something is wrong somewhere as its up and down. One moment its fine at 16 - 20 ms and the next its really high for a period of time.

[Rik]

Well, give support a call, but they'll be fairly limited in what they can suggest today.

[psp83]

Gave support a call, They say I shouldn't be seeing ping issues with speed results coming back fine. Doesn't really help me but oh well..

Will send an email with the requested pings.


I'm getting 10% packet lose now aswell!

[Rik]

Congested VP?

[psp83]

Dunno, Was fine yesterday, but been cr*p all day today.

Plus that would cause speed to drop aswell wouldnt it?

[Rik]

You would think, but I found that pings were improved by moving to a SuperMax product while speeds did not change, so it's not an absolute correlation.

[psp83]

Anyways, its in supports hands now.

I've done normal pings and pings in safe mode with networking enabled and emailed them the results.

I'm off to bed now to get rid of this migraine! 

[Rik]

My sympathies, I know what they are like.

[psp83]

My sympathies, I know what they are like.

Can't sleep with neighbours dogs barking all the time  

But pings seems to be getting better now.

Code Select Expand

C:\Users\Paul>tracert www.idnet.net

Tracing route to www.idnet.net [212.69.36.10]
over a maximum of 30 hops:

 1     1 ms    <1 ms    <1 ms  192.168.0.1
 2    19 ms    18 ms    19 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
 3   103 ms   258 ms    67 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

 4    25 ms    19 ms    19 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
 5    23 ms    29 ms    26 ms  redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
 6    20 ms    21 ms    20 ms  www.idnet.net [212.69.36.10]

Trace complete.

[Rik]

Odd...

[psp83]

Odd...

What me? Yeah I know I am 

[Rik]

 

[psp83]

Perhaps support gave something a kick? 

[Rik]

From what they say, they can't atm...

[psp83]

Ok, Just my line having a mood swing today then!

[Rik]

PMS?