Loss of Connection - Amazon.com

[Pez]

Ok this is a very odd one. For some reason everytime I visit amazon.com and look at a specific product, I lose my connection. I can't see any reason for this and it's literally just that one website. Is there any way I can troubleshoot and see why this is, or does anyone have any thoughts because I'm at a complete loss, it makes no sense to me.

[Rik]

.com or .co.uk, Pez?

[Glenn]

Does the router drop it's connection, or is it just the connection to Amazom that is lost?

Clear your cookies then try again?

[Pez]

Just .com the main site is fine, I can search for a product and then once I click on a specific product, b00m, no connection!

P.S. Sorry for the late reply, but tested it again on my desktop, as well as laptop, and both do the same thing. It kills the router.

[Rik]

No problem here...

[Glenn]

I've never heard of a router problem that specific.

[Pez]

I've never heard of a router problem that specific.

Nope it's very odd, it's an ongoing problem, been doing it for a while. As far as I can see it loads the page in it's entirety, except for the last product in the "Customers Who Bought This Item Also Bought" box and the Tags box!

[Rik]

Have you got a specific item you were searching on, Pez?

[Gary]

I have had a few "your connection has been reset" messages recently, since all the quirks have been happening but Amazon has been fine, been on there all afternoon almost

[Pez]

Have you got a specific item you were searching on, Pez?

Nope, I use Amazon, along with IMDb, to find new films to watch, that are recommended via similar products or what other customers have also bought, etc. I can guarantee that if I go look for a DVD on Amazon that my connection will die, it's so weird!

[Rik]

Very odd. It seems to work fine for me. When you say your connection will die, do you mean totally, or just to that site? What sort of times do you get if you ping it?

[DorsetBoy]

Try through a proxy.

[Pez]

Very odd. It seems to work fine for me. When you say your connection will die, do you mean totally, or just to that site? What sort of times do you get if you ping it?

Code Select Expand

Pinging amazon.com [72.21.210.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 72.21.210.250:
   Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Code Select Expand

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data
Reply from 212.58.224.138: bytes=32 time=20ms TTL=121
Reply from 212.58.224.138: bytes=32 time=20ms TTL=121
Reply from 212.58.224.138: bytes=32 time=20ms TTL=121
Reply from 212.58.224.138: bytes=32 time=20ms TTL=121

Ping statistics for 212.58.224.138:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 20ms, Average = 20ms,

[DorsetBoy]

That just means they block ping requests at the server.

[Rik]

Times out for me too, so it's probably not responding to ICMP traffic. The site, though, remains fine, I've just looked at a couple of DVDs with no problems.

[Ray]

Pings timeout for me too.
Just done a tracert on it and it starts timing out at hop 10.

[Rik]

Same here, Ray, with a report 'destination net unreachable'. Can you browse the site OK?

[Ray]

Yes, Rik, no problem at all.

[Rik]

Same as me, then. This is weird. I wonder if it's Pez's local firewall or AV settings getting in the way? 

[esh]

I had an issue with a router screwing itself up (yes, the legendary Netgear one) on secure sites because it had an issue with security certificates. A firmware update resolved it.

Also if you want to try a proxy, give a shout.

[Pez]

I've got an old Zyxel 660HW-T1 if that's any help?

[Rik]

Worth a try.

[VaderDSL]

I had a weird issue sort of similar, maybe.

There were only 1 or 2 sites that would not load or certain areas wouldn't load. For example on overclockers.co.uk where I buy some PC stuff from. The new items and weekly deals section on the right hand side never used to load, no pictures etc.

Also anything from apple.com (except for the store) would just not respond, I was getting dropped connections to images.apple.com.

My setup at home is I have a draytek vigor 100 modem/bridge into a wrt54GL with tomato. I had never entered any DNS servers into the modem or router manually as I assumed they would pick them up manually. Well I was continually having  few problems loading sites as I mentioned above until one day I updated my tomato firmware on the router, after rebooting/clearing the ram in it it worked flawlessly, for about 5 minutes then I got the same issues.

At this point I was stumped, well I ended up going into my router and manually entering the DNS IPs myself as a last resort. Lo and behold it worked, everything was loading perfectly, no more packet loss when pinging google or overclockers, images.apple.com was responding again and I was able to load all the site.

Now it probably has no relevance but maybe it will help.

[Rik]

Useful, thanks.