Website access problem

[Rik]

Do you have a spare you could try, Ray?

[Ray]

Do you have a spare you could try, Ray?

Yes, Rik, I'm just about to try my Dg834G so If I dissappear for a while you'll know why! 

[Rik]

You're still here I see.

[Ray]

Well that didn't make any difference, now back on my old faithful Speedtouch, think I'll have a word with my web hosting company, 34sp, tomorrow to see if the problem is their end.

[Rik]

It seems the most likely explanation atm. Anything we could do to help out in the short term?

[Steve]

I don't understand this.

Everyone else can access the site via IDNet or Opendns and via proxy ,I used hidemyass it was a bit slow but it did load.

Ray cannot access the site on any of his machines even with a change of router. If Ray's IP address was blocked surely the use of a proxy would negate that. So the problem must be local, Is this a software security suite issue or is the browser looking for a local address for the website which does exist anymore.Have you cleared the browsers cache?

Can you ping 80.82.123.181 Ray?

[Ray]

I don't either, Steve, I've tried accessing on both desktops and my Home server and get the same on all machines, I've tried FF, IE8 and Opera, I've flushed the dns cache rebooted the pc and my router, I'm baffled. 

Pinging fails as you can see below and a tracert times out after hop 6.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Ray Coles>ping 80.82.123.181

Pinging 80.82.123.181 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 80.82.123.181:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Ray Coles>

[Rik]

Very odd, Ray. 
ping 80.82.123.181

Pinging 80.82.123.181 with 32 bytes of data:

Reply from 80.82.123.181: bytes=32 time=15ms TTL=58
Reply from 80.82.123.181: bytes=32 time=14ms TTL=58
Reply from 80.82.123.181: bytes=32 time=20ms TTL=58
Reply from 80.82.123.181: bytes=32 time=15ms TTL=58

Ping statistics for 80.82.123.181:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 14ms, Maximum = 20ms, Average = 16ms

[DorsetBoy]

Have you tried from Safe Mode with Networking Ray?

[Ray]

Very odd, Ray. 

It is, Rik, i've just dug out an old PC with XP Pro on it, that's not been used for a couple of years and the only security softwaer on it is windows firewall, and tried that with nothing else connected to the network and still unable to get to the site. I'm becoming convinced that some security software on the hosting site is blocking my IP as I can't access my site admin panel or ftp to my webspace either.

[Rik]

It does sound like you've upset them, doesn't it.

[Ray]

Problem solved, my IP was being blocked by the hosting server for some reason.

[Gary]

Problem solved, my IP was being blocked by the hosting server for some reason.

Glad its sorted Ray

[Rik]

At least our diagnosis was correct, Ray.

[Gary]

At least our diagnosis was correct, Ray.

They don't like Ray? 

[Rik]

 

[Ray]

They don't like Ray? 

 

[Ray]

At least our diagnosis was correct, Ray.

Indeed, Rik, it seemed the most likely as I wasn't having problems with any other sites.

[Rik]

We can change that. 

[Ray]

 

[Gary]

 

[Ray]

 

[Ray]

That didn't last long I can't access my website again. 

[Rik]

You have upset them, Ray. It's working fine from here (link in OP).

[Ray]

Seems so, Rik, I've reopened my ticket, any way they know what's causing it but obviously haven't found out why yet.