Help and advice please.

g7pkf · May 04, 2010, 08:25:07

Been with IDnet for quite a while now and very happy with them.

Not so happy with a certain Big telecom's company and railway.

Let me explain my problem i live in a village and between the village and exchange is the main euston-milton keynes railway.

The phone lines go over a bridge and are apx 2-3 metres away from the electric power lines, every time a train goes under everyone in the villages snr drops. This is a whole village thing and not just me, i have monitored apx 4 different people's router's and the same thing happens. what this means is we get frequent drop out's.

Voice quality is not brilliant on either of my 2 lines either.

had bt out about 20 times they have identified several problems (water usually) but cannot rectify the snr/train issue.

I have a line capable of 6-7Mb but due to the drop out's it sits at a snr of about 12-14 (highest was 22-speed of 2000 lowest 9 -speed of 5500) and hence a speed of 3-4Meg is the norm. voice quality is also really poor on the line.

Actions i have taken so far:- adsl nation faceplate, No extensions on the line just 1 phone (wired) BT2700HGV-this really did help but not completely solve it.

Anyone any suggestions? Not too bothered about a massive speed increase just need a bit more stability as i said voice is poor so i tend to use voip for all calls.

And RIK no i am not moving.

Attatched is the routerstats lite for the last 2 days (bank holiday sunday & Monday very few trains)

[attachment deleted by admin]

Rik · May 04, 2010, 08:28:54

I suspect the only answer to your problem, Dean, is fibre. Who's taken responsibility for RFI these days, is it the DTi? If so, you could try and get them to take an interest.

g7pkf · May 04, 2010, 08:34:16

Forgot to add im on a rural exchangeMy Exchange

it only serves just over 600 users (inc businesses).

Fibre to the cabinet would be nice, fibre to the village would sort all our problem's.

Rik · May 04, 2010, 08:36:02

Somehow, I suspect you're well down the pecking order when it comes to fibre, unfortunately, Dean.

g7pkf · May 04, 2010, 08:37:52

I suspect the only way this will ever be sorted in my lifetime is if a director from BT moves into the village

Rik · May 04, 2010, 08:38:14

I suspect you're right.

g7pkf · May 04, 2010, 08:47:21

Right the people that deal with interferance on the line is Ofcom but i have to complain to my isp first.

Now i have a choice, to complain about something they are unable to resolve or not to complain.

suppose i had better complain maybe they can raise it to Ofcom. BT just blame third party interferance, with my last isp BT special faults got involved and they could not resolve it and as by the time they had finished i had a semi working line they said thats the best i could hope for.

trouble is it's not just me it's a village wide thing and the voice quality is also poor (quiet no crackles etc).

Rik · May 04, 2010, 08:48:33

Talk to support then, Dean, see what they can do.

g7pkf · May 04, 2010, 08:58:02

Support call logged.

Glenn · May 04, 2010, 08:58:34

How about a mass petition from the residents/businesses connected to the exchange?

g7pkf · May 04, 2010, 09:01:08

Quote from: Glenn on May 04, 2010, 08:58:34
How about a mass petition from the residents/businesses connected to the exchange?

that would be about 3-4 hundred in the village doubt that would even make it past the mailman at BT

kinmel · May 04, 2010, 09:23:07

Your village fits nicely into the profile of areas Rutland Broadband could help.

Have a read through their FAQs.

If you are serious about solving the problem then that is worth the effort of starting a campaign in your village.

g7pkf · May 04, 2010, 09:35:19

question sent.

If they come back with a positive response campaign will be started