down today

[Baz]

just got in and noticed I had no connection since 9.40 this morning.It was the PPP light not on at the router.did a reboot and its back up.

Any one else?

[DorsetBoy]

Full steam ahead here Baz.

[Gary]

All ok here Baz

[Rik]

OK here Baz.

[Baz]

yeah its fine now  but why did it drop.Whats a PPP fault again 

[Glenn]

Your connection to the exchange http://en.wikipedia.org/wiki/Point-to-Point_Protocol

[Baz]

just had a drop again    got this from therouter  logs

Sat, 2010-05-22 13:47:00 - LCP down.
Sat, 2010-05-22 13:47:07 - Initialize LCP.
Sat, 2010-05-22 13:47:07 - LCP is allowed to come up.
Sat, 2010-05-22 13:47:08 - CHAP authentication success
Sat, 2010-05-22 13:50:07 - LCP down.
Sat, 2010-05-22 13:50:14 - Initialize LCP.
Sat, 2010-05-22 13:50:14 - LCP is allowed to come up.
Sat, 2010-05-22 13:50:15 - CHAP authentication success
Sat, 2010-05-22 14:17:19 - Administrator login successful - IP:*********
Sat, 2010-05-22 14:17:35 - LCP down.
Sat, 2010-05-22 14:17:42 - Initialize LCP.
Sat, 2010-05-22 14:17:42 - LCP is allowed to come up.
Sat, 2010-05-22 14:17:42 - CHAP authentication success
Sat, 2010-05-22 14:20:05 - Administrator login successful - IP:********

and when it came back up these stats 

DSL Link                     Downstream     Upstream
Connection Speed    7542 kbps    888 kbps
Line Attenuation    40.0 db          19.4 db
Noise Margin         5.8 db          7.5 db

anyone else

[Baz]

and another 

Sat, 2010-05-22 14:17:35 - LCP down.
Sat, 2010-05-22 14:17:42 - Initialize LCP.
Sat, 2010-05-22 14:17:42 - LCP is allowed to come up.
Sat, 2010-05-22 14:17:42 - CHAP authentication success
Sat, 2010-05-22 14:20:05 - Administrator login successful - IP:*********
Sat, 2010-05-22 14:34:42 - LCP down.
Sat, 2010-05-22 14:34:49 - Initialize LCP.
Sat, 2010-05-22 14:34:49 - LCP is allowed to come up.
Sat, 2010-05-22 14:35:49 - Initialize LCP.
Sat, 2010-05-22 14:35:49 - LCP is allowed to come up.
Sat, 2010-05-22 14:36:49 - Initialize LCP.
Sat, 2010-05-22 14:36:49 - LCP is allowed to come up.
Sat, 2010-05-22 14:37:49 - Initialize LCP.
Sat, 2010-05-22 14:37:49 - LCP is allowed to come up.
Sat, 2010-05-22 14:38:49 - Initialize LCP.
Sat, 2010-05-22 14:38:49 - LCP is allowed to come up.
Sat, 2010-05-22 14:39:49 - Initialize LCP.
Sat, 2010-05-22 14:39:49 - LCP is allowed to come up.
Sat, 2010-05-22 14:39:51 - CHAP authentication success
Sat, 2010-05-22 14:40:38 - Administrator login successful - IP:*********


back up at

ADSL Link             Downstream     Upstream
Connection Speed    4274 kbps    728 kbps
Line Attenuation    41.0 db            20.0 db
Noise Margin            8.3 db            7.1 db

oh dear!!!!

[Niall]

My sisters connection has been having problems too. I haven't noticed anything, but I haven't been relying on it much in the recent days. Apparently they're seeing DNS problems too.

[Rik]

It looks like DLM may have kicked your target noise margin to 9db, Baz.

[Baz]

its getting worse.just sat for 20 mins waiting for it to get back up, now on this

ADSL Link             Downstream     Upstream
Connection Speed    743 kbps      392 kbps
Line Attenuation    42.0 db           21.9 db
Noise Margin             6.8 db           5.1 db

[Rik]

Can you move to the test socket, Baz?

[Steve]

Soon!

[Baz]

yeah can try. do you mean the actual test socket or the main incomer which is where I am now,always have been about 1 metre away from it

[Rik]

The main test socket, Baz, we need to rule your internal wiring out.

[Baz]

nothing has changed in the wiring side for years Rik, dont mean it to sound as if im  doubting your advice, sorry

have an ADSL faceplate on and no ring wire.

[Rik]

The test socket is the demarcation point, Baz. IDNet will ask you to use it before they involve BT.

[Baz]

ok give me a few mins to dig out a filter

[Rik]

We can wait.

[Baz]

ok  now getting this from router

ADSL Link             Downstream     Upstream
Connection Speed    1579 kbps    523 kbps
Line Attenuation    39.0 db          20.6 db
Noise Margin             7.6 db          6.9 db

[Rik]

It looks like external noise then, Baz. Have you got a spare router you could try.

[Baz]

sorry Rik no.it dropped again while in the test socket so im back in the main one now and going to leave it a while I think unless you have any other ideas.

[Baz]

sorry guys but I have to pop out now for a while so will leave it on and see what its like later

thanks 

[Rik]

Got a battery-powered AM radio, Baz?

[Baz]

before I go,BT test is

Download speed achieved during the test was - 308 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :561 Kbps(DOWN-STREAM), 368 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 17.53:31.17:51.3 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.


BLIMEY!!!!!!!!!! ADSL2+  

[Rik]

Your profile will catch up with the sync speed soon, Baz.

[Steve]

I wonder if the Netgear is getting a bit hot today? I know they don't like the heat.

[Rik]

Good thinking, Steve - entirely possible. Baz will have to buy a Dyson fan. 

[Baz]

WTF!!!!!!!!  first thing this morning get this from the router stats

ADSL Link              Downstream     Upstream
Connection Speed    11510 kbps    888 kbps
Line Attenuation    39.0 db            18.6 db
Noise Margin            7.3 db            11.4 db

with an uptime of 13 hours somethings caught up was going to reboot this morning anyway but left it when I saw those stats.Router is warm but no more than normal.

But this from a BT test

Download speed achieved during the test was - 76 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :11510 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.53:21.05:68.42 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

[DorsetBoy]

Oh dear, that means the profile has been dropped due to frequent disconnects,there must be a lot of noise or a fault on the line to have caused that.

Router stats software may well show some useful information if you run it, either way I would get on to support for help with your line.

Link to Router stats >> http://www.vwlowen.co.uk/internet/files.htm

[Baz]

may take a look at that thanks but any downloads are painfully slow now 

[Lance]

That profile should update quickly as it is such a big jump, Baz.

[Baz]

well seem to be having more bother with this ADSL2+ than anything ive had before.Had two more drops over the weekend,only for a very short time but back up with a lower sync and profile.It did recover well after the last one and was advised by support to just keep an eye on it but its annoying that its happening more now than before I was on this.

Whats the options of switching back?

[Steve]

The option for switching back is not available but you can get your connection re modulated to adslmax so it will act as it did previously plus you'll still keep your existing download allowances

[Rik]

... and upload speed.

[Baz]

it doesnt seem very stable this ADSL2..ive had another drop early this morn and re sync at even slower than yesterdays drop 

[Rik]

It's more sensitive than Max, Baz. If your line is noisy, it will be more unstable, DLM is on a hair trigger. That said, for most people, the results have been worthwhile.

[Baz]

its been good so far Rik to be honest, once it settled down,good speed improvement for me but I seem to be getting more drops than ive ever had.Doesnt seem worth the hassle 

[Rik]

On Max, I averaged a resync every 40 days, Ba. With WBC, it's every 8 days. For me, though, it's not hitting the profile, so I don't mind for the extra speed I get.

[Baz]

so when you get a re sync what does or can it affect Rik.both of the last times ive had them the sync has dropped which changed the profile and I dont think it had time to recover before it dropped again.

why does it resync,is it because of problems or is it intended to drop 

is there any way of checking of work at my exchange in case its that.

[Baz]

got this from BT

Download speed achieved during the test was - 7284 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8355 Kbps(DOWN-STREAM), 1120 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

nice upload speed    never had it at that before

[Rik]

Hi Baz

Causes for resyncs include bursts of noise, a high error count or DLM cutting in to make an adjustment to the line. The latter happens far more frequently with WBC and can often, in my experience, result in a higher sync.

It's very unlikely to be work at your exchange.

Currently, I'd be very happy with your stats.

[Baz]

yeah I am Rik its just the frequent drops that annoy me.Maybe I was expecting too much from switching.It seems odd that technology gets better and you try to keep up with it but end up with what seems to be,sometimes, a worse service or product.

one step forward etc....

[Rik]

Do the drops greatly inconvenience you, Baz, and if that is the case does that inconvenience outweigh any advantages from ADSL2+?

[Baz]

good point Rik.inconvenience? for me no for the rest of the family a bit maybe.The only grief I get is, when it drops usually at a time when one of them is doing something online,the earache from them to  getting it running again 

even though ive told them that these things happen and its not the ISP's fault,having to listen to 'you should change provider,or 'its always going wrong' etc. it was me who made the decision, each time I have, to change  ISP and me who decided when to upgrade to ADSL2 so its me who takes the flack

Families eh?   every ones an expert on the subject too 


I love them really 

[Rik]

Get them to join, Baz, we'll straighten them out for you.

[Baz]

no chanceRik. remember when my daughter dropped in once,or was it twice???  she said we are just all geeks



any way I had more drops yesterday and now have a profile of 2000 and a speed of 1521

have dropped support an email and see what they come back with.

[pctech]

Ah but geeks make the modern world go round, without us everything would fall apart.

[Rik]

I thought that was elastic.

[pctech]

 

[Rik]

[Baz]

Brian support has been in touch and ive got my line on test in the test socket as its running at 2Mbps in the test socket.If this fails they say it could be hardware problems.So if it is,as I dont have a spare router,what would you suggest if I need to dig deep and buy a new one     

I have a Netgear DG834PN at the moment so something with the same spec or better

[Gary]

Brian support has been in touch and ive got my line on test in the test socket as its running at 2Mbps in the test socket.If this fails they say it could be hardware problems.So if it is,as I dont have a spare router,what would you suggest if I need to dig deep and buy a new one     

I have a Netgear DG834PN at the moment so something with the same spec or better

I had one of those routers I ditched it as it played up though, have you tried getting latest firmware if you have not already and then doing a factory reset and entering your details? If you need WiFi and you are on a long line get an HGV2700 if not a straightforward Netgear DG834G v4 should do fine.

[Baz]

got latest firmware yeah.do need wireless.what is classed as a long line and which site is it that can show you,I cant remember now.

its ok ive found it...Samknows is the site and I am approximately 1.22km from the exchange,straight line distance.

[Rik]

Attenuation tells you how long your line is, Baz. Much over 50 is long.

[Baz]

ah ok..well at the moment mine is 39 

[Adam]

ah ok..well at the moment mine is 39 

39db attn indicates a line length of approx ~2.9km.

[Baz]

thanks so is that classed as long or not as in what Gary was saying about router types

[Adam]

I wouldn't say that is a long line, it is more middle of the range. It is close to the high end of ADSL speed wise, but ADSL2+ won't benefit a 39db/2.9km line much. Most decent routers should be fine on such a line.

[Baz]

how long should/does it take for your profile to improve.Mine is on 2000 has been for nearly two days now.support asked me to leave connected to test socket and see if it gets better.sync is 8260 which is still lower than I had before this trouble

[Rik]

It should take less than five days, Baz. The fact you're on 2M worries me slightly, though, as that is the classic 'stuck profile' speed.

[Baz]

really? what can I do then Rik.wait and see if it improves or not.Why didnt support pick up on that.they 'did tests on my line' somehow and did see the low speed but never said what you did.

[Rik]

They're in BT's window of correction, so it would be hard to get BT to do anything until after the weekend, Baz.

[Baz]

got back in touch with support yesterday and got a reply today saying BT have reset the profile and to keep a check on it over next 24 hours.

forgot to ask though can I go back to the faceplate instead of test socket which I am in now.

Will email them and check now. Thanks

[Rik]

Give it 24 hours first, Baz.

[Baz]

thanks Rik.it hasnt changed as of yet

[Baz]

still hasnt changed.....somethings not right here

Download speed achieved during the test was - 1681 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8321 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.12:27.66:56.22 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

profile was supposed to have been re set by BT yesterday.been like this now since last thursday

[Rik]

Have another word with support, Baz, or I can on your behalf.

[Baz]

last I heard from them today was this Rik

Hi Baz,

Please remain connected directly to the test socket, it is believe that the internal wiring is the culprit picking up the interference, moving the router will simply re-introduce the problem.

Please leave the hardware on and do not reboot unless necessary.

Kind regards

James
IDNet


after me asking yesterday,as I did here too, about plugging back into the faceplate.Me asking that was after they had told me the  profile had been re set.

Not disputing what they say but my internal wiring has always been ok,Ive gone through all this ages ago with help from yourself and others on here,no extensions,no ring wire,router is 1meter from socket...  surely its BT side

[Rik]

Not necessarily, Baz. My wiring was fine one night and not working at all the next morning, something has simple gone out of tolerance. The reson for using the test socket is that that's where the BT demarcation point is, if the problem stops there, it's something wrong on your side, which would cost you if BT came out. We've seen a case today of a faceplate being faulty (band connection).

[psp83]

In my case, BT don't do much when they do come to test for faults anyways,

They plug in there blue frog modem connected to their laptop.. "it works fine here" disconnects laptop, jumps up the pole.. looks busy for a few mins, comes back in, fits a new faceplate then charges me £169... Everything works fine for a few days then it starts to happen all over again.

I have a few words I would like to call them but I think the forum filter would crash!

[Rik]

It might, though I've switched on the extra cooling.

It's the big problem, Paul, and why IDNet ask people to use the test socket. If things work there when the engineer arrives, a bill usually follows close behind.

[psp83]

It might, though I've switched on the extra cooling.

It's the big problem, Paul, and why IDNet ask people to use the test socket. If things work there when the engineer arrives, a bill usually follows close behind.

The only trouble with mine was that I had the older phone socket with no test socket when I had my problem 

Now I have one with a test socket, but for £169 I thought it would be gold plated! 

[Rik]

Mine only cost me £60 in similar circumstances. You should have developed the fault a couple of years earlier.

[Baz]

so how long before this profile adjusts itself

[psp83]

can take upto 5 days.

[Rik]

If the line remains stable, Baz, 1-5 days.

[Baz]

ok thanks.support said within 24 hours.


But,strangely enough, just had a stupid thought and a 'I wonder if...' moment which I really doubt it would be but recently I have plugged into the router port another ethernet cable for my sons PS3 which is downstairs at the moment on my new tv.Its plugged in router side but not tv as hes away,so I wondered if just maybe that might be having some affect on it  so I reached behind the router to unplug it and clumsily caught the power input lead,router lights flickered went out...oppps  put it back in and it is now giving me with a slightly  lower sync,bad time to do it    so whats the difference between a re boot of router and power off/on like that.

cant do a BT test for a while as I did one about half hour ago

[Rik]

Support should know best, Baz, I'm quoting you the general figure while they are giving you a figure based on the details of your situation.

The lead shouldn't have been having an effect, though stranger things have happened, but it does make me wonder if your power lead is tight in the socket?

That kind of disconnection is generally treated less sympathetically by DLM, but in your case it seems to have jogged something.

[Baz]

yeah may have to look at the lead sometime.

looks like its kicked started some thing.I'll do a BT test soon and let you know what the profile is.

[Rik]

 

[Baz]

BT test gave this

Download speed achieved during the test was - 5696 Kbps
For your connection, the acceptable range of speeds is 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7730 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.06:22.61:65.33 (SBE:NBE:PBE)

so its better than earlier ive had even better sync and speed though.

Im still not sure about this ADSL2+ 

[Rik]

What aren't you sure about, Baz? Remind me of you Max stats can you?

[Baz]

the only one I can find before I switched to ADSL2 are

Download speed achieved during the test was - 6406 Kbps
For your connection, the acceptable range of speeds  is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps


Im not sure if its as good as I thought it would be

[Rik]

It looks like you've exchanged some download speed for better upload speed. If you don't want or need the latter, ask to be remodulated to ADSL1. You should get your more stable speed back, but you'll retain a higher upload speed and the increased bandwidth allowances.

[Baz]

I have thought about switching back just dont know yet.Thats what I mean its so unstable,ive had better stats than this on ADSL2 so that makes me want to stick with it but the constant drops I have had is a big minus point for me.

[Rik]

Have we eliminated all your wiring, Baz, including filters?

[Baz]

in what way Rik? have only one phone in,no extensions,no ring wire,and a face plate fitted.Although at the moment its still in the test socket with a brand new filter

[Rik]

How about the MW radio test? Is the phone a DECT unit? Have you tried moving the unit further away from the router?

[Baz]

havent tried the radio test,yes I believe the phone is DECT  im limited as to where I can move it to as I need  a socket for the answer machine but I have thought of moving it before but came up with the same probs.Im near to the master socket too for the phone.Would the phone really make that much interference with the router

[Rik]

Try turning it off for a while,  Baz, that's the only way to be sure.